- The Hartford (Columbus, OH)
- …our team as we help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager , Data Engineering. This is a technical ... Manager Data Engineering - GE07AE We're determined to...quality , automation, DevSecOps / Data Ops for multiple Contact Center ARTs and contributes towards successful… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...routing, reduce wait times, and improve overall customer experience quality . + Stays up to date with industry trends,… more
- University of Miami (Medley, FL)
- …for a Full Time Manager , Contact Center to work in Miami. The Contact Center Manager will manage, lead, and inspire contact center staff, ... The individual in this position is responsible for overseeing a team of contact center supervisors and their direct report agents. Teams typically include… more
- Walmart (Bentonville, AR)
- …for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs. The ... Systems and/or Order Management Systems 2+ years management experience + Previous contact center experience + Project management experience (certification a… more
- Northland Area FCU (Alpena, MI)
- Contact Center Manager The Contact Center Manager position requires an experienced professional to oversee daily operations while ensuring ... while maintaining strong communication skills and a professional approach to member service. The Contact Center Manager is responsible for training staff on… more
- Central Maine Medical Center (Topsham, ME)
- …in alignment with the Five Must Haves; + Greet people with a smile, friendly eye contact and say hello + Take people where they are going, rather than point or give ... "I" approach. + Works with other key individuals, including the Manager Provider in identifying, developing, implementing and monitoring initiatives that support… more
- Hospice of Michigan (Southfield, MI)
- Job Summary: Responsible for clinical oversight and supervision of the Contact Center nurses and the coordination of related patient care activity statewide. ... service satisfaction outcomes. + Utilizes data to evaluate the quality of patient care services and utilization of resources....to achieve desired outcomes. + May participate in the manager on-call rotation, as needed. + Responsible to support… more
- AdventHealth (Hendersonville, NC)
- …serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting ... season **The role you'll contribute:** In partnership with other leaders, the Manager will lead the organization and delivery of centralized service line(s) within… more
- Biomat USA, Inc. (Eugene, OR)
- …and the disposition of the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge of their job function and ... of the product. **Other Responsibilities for Role:** + Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required;… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... Qualifications + Bachelor's Degree - Preferred + 3 years of experience in Leading contact center managers, supervisors and individual contributors + 5 years of… more
- Biomat USA, Inc. (Brownsville, TX)
- …regions. **Excellent Benefits!!** ** Contact Dave at ### or ###@grifols.com** ** Quality Systems Manager ** **Primary Responsibilities for role:** * Independent ... quality of the product. * Documents and tracks/trends center quality incidents and follows-up on incidents/errors...as required; reports critical incidents and problematic trends to Center Manager . * Reports compliance status to… more
- US Bank (Phoenix, AZ)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned… more
- Lowe's (Mooresville, NC)
- …with leading customer analytics and data modeling tools to inform and improve Lowe's Contact Center practices * Deploys results with a simple yet compelling ... analysis and data modeling, ultimately ensuring that the final deliverable is high- quality and provides impactful insights * Ensures the analytical model can be… more
- Public Storage (Plano, TX)
- …Exchange. **Job Description** Public Storage is seeking a dedicated and experienced Manager to lead our Collections Program. This role will involve overseeing the ... Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. +...call monitoring to ensure consistency in the level of quality of service, identify training gaps and providing feedback… more
- Reyes Holdings (City Of Industry, CA)
- Compensation: $83,135.48 - $103,919.35 Base annual salary Position Summary: The Distribution Center Quality Manager will lead and supervise the distribution ... center quality system to assure the distribution of high ...for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.… more
- Bon Secours Mercy Health (Suffolk, VA)
- …up to 4 operating room. **Start date for this position will be March 2025** The Quality Manager is responsible to oversee and administer the quality and ... Health, we are dedicated to continually improving health care quality , safety and cost effectiveness. Our hospitals, care sites...be for the brand new hospital Harbour View Medical Center . Harbour View will be a surgically focused hospital… more
- Vanderbilt University Medical Center (Nashville, TN)
- … Coordinators. . The VUMC Quality Administration Department is in need of a ** Quality Manager ** to join the team! **This position is eligible for a $10,000 ... **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at...preeminent programs in patient care, education, and research. **Organization:** Quality Admin **Job Summary:** Leads Quality Management… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... efforts and meet all requirements. . The VUMC Laboratory Quality Management Department is in need of an FDA...Department is in need of an FDA Regulatory Affairs Manager to join the team! **This position is eligible… more
- Mass Markets (Dallas, TX)
- …/ year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development ... this role, you will be responsible for ensuring call quality from start to finish, and pro-actively seeks ways...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Penn Medicine (Philadelphia, PA)
- …to schedulers, collaboration with cross-functional departments, etc. Promptly notifies the Marketing Contact Center Manager of administrative or clinical ... Remote Hours: Monday-Friday 8:00am-4:30pm The role of the Marketing Contact Center (MCC) Referral Nurse is to...for patients seeking medical care at Penn Medicine; ensures quality and efficiency of patient's Healthcare needs. Assesses caller… more