- Hackensack Meridian Health (Neptune, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. The ** Contact Center Team Lead ** will provide hands-on support to PAC ... will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center , Team Lead ** at Hackensack Meridian Health includes: + Provide… more
- The Hartford (Columbus, OH)
- …too. Join our team as we help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager, Data Engineering. This is ... Thursday).Key Responsibilities include, but not limited to: + Act as the Contact Center data lead technical resource and "go-to person" responsible for… more
- Walmart (Bentonville, AR)
- …and nurtures robust, collaborative relationships with key members of the third-party contact center vendor senior leadership team , involving regular ... position is responsible for developing and overseeing the company's third- party contact center vendor relationships, ensuring the efficient delivery of… more
- Woodforest National Bank (The Woodlands, TX)
- …Assurance. . Responsible for ensuring effective and efficient daily operations of the contact center . . Lead a team of agents; plan and organize to meet ... today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is...is responsible for overseeing the daily operations of the contact center (Customer Experience Center … more
- Banfield Pet Hospital (Vancouver, WA)
- …the call center and customer service functions of the practice. The Team Lead facilitates an environment which provides constant improvements to exceptional ... associates. + Create, direct and execute practice priorities pertaining to call center team development. + Document calls and resolutions using the HEAT call… more
- University of Miami (Medley, FL)
- … Center Manager will manage, lead , and inspire contact center staff, and will support their team supervisors through mentorship, coaching and ... individual in this position is responsible for overseeing a team of contact center supervisors...and/or supervise the work of others. + Ability to lead , motivate, coach, develop and train others. + Proficient… more
- AdventHealth (Greenwood Village, CO)
- …liaison between Contact Center , IT, and the technology vendors. Works closely with Contact Center team on a day-to-day basis to apprise them of the ... technology challenges and improvements in Contact Center . + Acts as the technical lead ...(IVR), ACD/IVR reporting, Workforce and Quality Management. + Assists Contact Center team in analyzing… more
- University of Miami (Medley, FL)
- …for a common goal. The individual in this position is responsible for supervising a team of contact center agents who are responsible for patient access ... has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely Core Job...requires being available to affect the entirety of the team 's operations by effectively building call center … more
- Vanguard (Wayne, PA)
- …collaborative and high-performance work environment. + Oversee the daily operations of the contact center engineering team , ensuring alignment with company ... role, you are responsible for: Leadership and Management: + Lead , mentor, and manage a team of...and objectives. + Develop and execute strategic plans for contact center technology enhancements and improvements. +… more
- WestRock Company (Atlanta, GA)
- The opportunity: The Employee Contact Center team plays a key role in the planning, implementation, and support of key people programs and processes. Our ... and supporting people to ensure seamless experience and resolution. The Employee Contact Center team supports Smurfit-Westrock\u2019s people services in… more
- NextEra Energy (Juno Beach, FL)
- …a highly motivated and detail-oriented Workforce Optimization Specialist to join our dynamic contact center team . The Workforce Optimization Specialist plays ... energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and...critical role in ensuring the smooth operation of our contact center by administering workforce management, scheduling,… more
- Generac Power Systems (Pewaukee, WI)
- …Ensure a positive and inclusive work environment. Build and lead a high-performing contact center team . Foster a culture that embraces change and ... and improvements within the team . Stay abreast of industry, contact center , and technology trends that inform decision making. Brings best practices and… more
- Kyndryl (New York, NY)
- …Role** We are seeking a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our team . The ideal candidate will have deep ... Virtual Agent, and Generative AI implementation or other major contact center expertise. This role involves leading... lead the migration and modernization of on-premises contact center solutions to cloud-based platforms. +… more
- TEKsystems (Lansing, MI)
- …based routing design and implementation for voice, chat, email, and SMS contact center technology * Works with the Architecture team to design, develop, and ... NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and… more
- Under Armour, Inc. (Columbus, OH)
- … contact handling efficiency. * Driving alignment on performance standards with Contact Center leadership team and Business Partner Outsourcer (BPO) ... mind-set, adept at identifying and developing strategies to drive improvement within QA team , Contact Center , and cross-functionally. * Expert communication… more
- Molina Healthcare (UT)
- …their daily actions. * Dynamic leadership for Contact Center management team and agents. * Strong leader , ability to develop teams focused on delivering ... **Knowledge/Skills/Abilities** Provides leadership and oversight for the Member and Provider Contact Center to ensure stellar service is delivered according… more
- J&J Family of Companies (Pittsburgh, PA)
- …+ Bachelor's degree in related field or relevant work experience + 3-5 years of contact center workforce management team leadership. + Previous experience in ... seeking a Workforce Manager to join our Patient Service Center Team . While this role is remote...performance indicators relating to workforce management. + Monitor real-time contact center performance and adjust as necessary… more
- Lowe's (Mooresville, NC)
- …change; developing scope or content suggestions for initiatives and presenting to the Contact Center leadership team for approval; representing the users ... the development of new systems capabilities to ensure successful deployment; providing the Contact Center leadership team resource estimates and progress… more
- Cardinal Health (Columbus, OH)
- …copay enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members ... + Commitment to the continued development of oneself and team members + Advanced computer skills and proficiency in...in addition to standard HR responsibilities as a people leader . + Open job requisitions, conduct interviews, and provide… more
- PSEG (Newark, NJ)
- …Summary** PSEG is looking for an Intern for the Digital Products and Services (DPS) and Contact Center Support Team . This job involves working as a Business ... Analyst/Technical Lead . The Business Analyst/Technical will work with business and...The solution scope for this role will be the Contact Center as a Service (CCaaS) Solution.… more
Related Job Searches:
Center,
Contact,
Contact Center,
Contact Center Team,
Leader,
Team,
Team Leader