- Eclaro (Lawrenceville, NJ)
- …WWPS needs. The PV Analytics and Reporting Specialist reports to the Senior Manager , PV Analytics Center of Excellence, within Global Biostatistics & Data ... Overview: The Pharmacovigilance (PV) Analytics and Reporting Specialist, PV Analytics Center of Excellence is responsible for successful execution, and close-out of… more
- Eclaro (Castle Rock, CO)
- …years expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, Employee Experience Center , Now Mobile, App Engine Studio, ITOM, and LLMs within ServiceNow. Lead and ... practices Help direct and oversee the development engineering functions within the team , providing a clear technical vision and guidance. Contribute code as an… more
- CalSTRS (Sacramento, CA)
- …on accurate and timely information to make critical life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact ... critically on their feet and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the… more
- The Hartford (Columbus, OH)
- …help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager , Data Engineering. This is a technical position that ... Manager Data Engineering - GE07AE We're determined to make...include, but not limited to: + Act as the Contact Center data lead technical resource and "go-to… more
- US Bank (Dallas, TX)
- …detection, Regulation E , FCC or risk mitigation? Come join the team as a Contact Center Quality Manager ! In this role you will oversee a team of ... One. **Job Description** Do you have a background in Contact Center quality analysis and/or risk management?...and regulatory standards for the assigned functional areas/region. The manager will play a critical role in maintaining compliance… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: ... professional image of the Credit Union + Work with team towards meeting stated Service Level Expectations + Meet... environment, familiar with related policy and procedures + Contact Center Representative I - Less than… more
- Hilton (Columbus, OH)
- …hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your technical and contact ... be like:** + Create and lead strategic roadmap for contact center tools consisting of Interactive Voice...+ Build trusted working relationships across the product working team + Work with call center business… more
- Aspira Connect (Grapevine, TX)
- Position Purpose The Platform Manager within our Solutions division contact center is responsible for managing and optimizing the platforms used by our ... improvement initiatives. The ideal candidate will have a strong background in contact center technologies, excellent problem-solving skills, and experience in… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...of the receiver. + Ability to coach and motivate team members. + Ability to demonstrate customer service skills… more
- University of Miami (Medley, FL)
- …for a Full Time Manager , Contact Center to work in Miami. The Contact Center Manager will manage, lead, and inspire contact center staff, ... individual in this position is responsible for overseeing a team of contact center supervisors...year- end performance reviews. + Collaborates with the Training Manager to develop and implement resource guides for staff.… more
- Walmart (Bentonville, AR)
- …for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs. The ... Systems and/or Order Management Systems 2+ years management experience + Previous contact center experience + Project management experience (certification a… more
- Northland Area FCU (Alpena, MI)
- Contact Center Manager The Contact Center Manager position requires an experienced professional to oversee daily operations while ensuring ... and meeting credit union goals. This leadership role combines team development, workflow management, and complex problem-solving skills. The...skills and a professional approach to member service. The Contact Center Manager is responsible… more
- WSP USA (Aurora, CO)
- The Contact Center Manager is a pivotal leadership role in the Customer Service Center , reporting directly to the Customer Service Director. This ... exceptional customer service and achievement of performance goals. The manager is responsible for leading a dynamic team...Leadership & Development:** + Supervise, motivate, and coach a team of call center Supervisors, Help Desk… more
- Central Maine Medical Center (Topsham, ME)
- At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Position ... Haves; + Greet people with a smile, friendly eye contact and say hello + Take people where they...Meets or exceeds targeted patient satisfaction goals + Promotes team building, trust and respect in every aspect of… more
- AutoZone, Inc. (Memphis, TN)
- …development, implementation, and support of AutoZone's existing and new voice and contact center solutions, specifically WebexCCE, Webex Calling, Cisco VOIP ... demonstrated capabilities Knowledge of Information Technology, solution planning, Cisco VOIP solutions, Contact Center Technologies - Webex Contact Center… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...intake and execution of requests impacting 1:1 support operations team . (weekly evaluation, summary of intake, Trend analysis &… more
- Charles Schwab (Austin, TX)
- … role is a key member of Schwab's Service portfolio supporting the firm's Contact Center technology solutions. The candidate in this role will drive large, ... **Preferred Qualifications** + Scaled agile methodology experience strongly preferred + Contact center technology experience (phone/IVR, chat, SMS) +… more
- Buyerlink (American Fork, UT)
- The Contact Center Operations Manager is the in-house call product expert who is passionate about contact rate optimization. The responsibilities of this ... + Be responsible for managing telephony operations for optimal contact rates: + Revive leads using SQL + Improve...makes you qualified: + 7+ years at a call center + 3-5 years managing a dialer - specifically… more
- AdventHealth (Hendersonville, NC)
- …serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting ... who you are and the unique experiences you bring to our purpose-minded team . All while understanding that **together** we are even better. **Schedule:** Full Time… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... landscape. + Recruit, hire and inspire a diverse, inclusive team , and create a culture of shared purpose, empowerment,...- Preferred + 3 years of experience in Leading contact center managers, supervisors and individual contributors… more
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