- Novo Nordisk Inc. (Plainsboro, NJ)
- …Crowdstrike Domain Tools, Microsoft (M365 EXO, Security & Compliance center , eDiscovery, Defender, etc.) and security organizations. Essential Functions Security ... response to IT security incidents using available tools and technology Development and implementation of technology and...accommodation to apply, please call us at ###. This contact is for accommodation requests only and cannot be… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... the agreed business initiatives and requirements Identifies and addresses technology and process gaps in current capabilities that may...accommodation to apply, please call us at ###. This contact is for accommodation requests only and cannot be… more
- Evolent (Columbus, OH)
- …Doing:** NOTE: A new Job Profile is needed **Job Title:** Sr. Analyst, Contact Center Technology **Department:** Corporate IT Infrastructure **Function:** ... Voice Services **Job Summary:** The Senior Analyst, Contact Center Technology plays a pivotal role in supporting, enhancing, and optimizing contact … more
- Wells Fargo (West Des Moines, IA)
- …(Product Owner for Contact Center )** to help support our existing Contact Center Technology Applications and assist in the transformation to a ... complex enterprise-wide information technology solutions + Experience with Contact Center Applications such as IVR and Routing systems or platforms +… more
- The Walt Disney Company (San Antonio, TX)
- …**Job Summary:** The DTC - Viewer Experience (VX) team is seeking a Sr Manager, Contact Center Technology to lead the strategic development and management of ... the NICE CCaaS technology tooling stack. This role will also explore and...plus. + 8+ years experience managing, integrating, or implementing contact center systems. + 5+ years experience… more
- The Walt Disney Company (Santa Monica, CA)
- …and determination. The DTC - Viewer Experience (VX) team is seeking a Director, Contact Center Tools & Workflows to lead the strategic development and product ... is a plus. + 10+ years minimum experience in managing, integrating, or implementing contact center systems. Experience with NICE CCaaS and Salesforce is a plus.… more
- Comerica (Frisco, TX)
- Technology Manager, Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager, Contact ... optimizing and enhancing the technology stack that powers our contact center operations. You will oversee Amazon Connect (AWC), AI-driven solutions, IVR… more
- TEKsystems (Columbus, OH)
- …consultation on product use and best practices * Maintain functional knowledge on all contact center technology products * Provide expert level consultation ... to translate business needs to technology teams * Experience with contact center tools and technology * Cisco UCCE, Nuance, E-gain, Finesse, Virtual… more
- Walmart (Bentonville, AR)
- …techniques. Existing and upcoming digital applications and other systems used in the contact center . Technology innovation trends and industry benchmarks. ... and leverages technology to execute transactional activities for the contact center . Applies visualization techniques and tools for effective representation… more
- Mass Markets (Savannah, GA)
- …requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... trusted partner in the industry. We are looking for contact center agents to support inbound and...highly trained expert on products, technology , and business process you will work on behalf… more
- American Airlines (Dallas, TX)
- …including Customer Experience Innovation and Delivery, Reservations, Service Recovery, and Contact Center Technology , among others. **What you'll ... on board! **Why you'll love this job** + This job is part of the Contact Center Workforce Planning Team within the Customer Experience Division, the epicenter of… more
- Catholic Health (Buffalo, NY)
- …and positive environment for the Contact Center . Because the Contact Center is a technology -dependent department, the Trainer must demonstrate ... is responsible for developing and delivering training programs for Contact Center personnel. Trainers will develop curriculum...competence to operate across various technology platforms. The Trainer must exhibit strong dedication to… more
- Mass Markets (Wichita, KS)
- …THEY DO? In this role, you will handle outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a ... call center representative position is a full-time contact center position that combines both inbound...highly trained expert on products, technology , and business processes, you will work on behalf… more
- Mass Markets (Savannah, GA)
- …and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology . Develop your abilities and grow ... needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Mass Markets (Savannah, GA)
- …? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (Savannah, GA)
- …customers providing world class customer service. You will use state of the art contact center technology , sales skills and customer service skills in ... providing world class customer service. You will use state of the art contact center technology , sales skills and customer service skills in order to… more
- Amazon (Seattle, WA)
- …languages. CET powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power ... company, and our award-winning Customer Service (CS) Customer Engagement Technology (CET) organization is an essential part of that...millions of customer conversations. The Contact Center Management Solution Team within CET… more
- University of Miami (Medley, FL)
- …decision tree workflows. + Act as a liaison between the service line administration, contact center operations and Information Technology . + Participate in ... QA support to other team members, Operations or Information Technology to ensure quality delivery of designed workflow. +...testing new Epic release functionality as it pertains to contact center management or capacity management functions.… more
- Capgemini (El Paso, TX)
- …of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for ... to 10 years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly having worked on **Amazon Connect,**… more
- Mass Markets (Las Cruces, NM)
- …service and selling focused organization, you will be trained on the latest contact center technology and customer experience methodology. Fluent Spanish ... and business customer needs then provide an effective solution, using state-of-the-art contact center technology and customer service methodology. Become… more
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