• CHRISTUS Health (Corpus Christi, TX)
    …in the development and implementation of the service line strategic business plans; and for creating an environment, which continuously supports improvement ... organizational and department-specific Quality and Safety Measures, Community Values, Business Literacy, and Service Excellence goals. CHRISTUS Spohn Hospital Corpus… more
    JobGet (11/03/24)
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  • Contact Center Infrastructure…

    Trustmark (Lake Forest, IL)
    …and vendor/3rd party teams. + Work across the IT organization on contact center technology projects to support business goals and IT priorities. ... and promote new technologies and processes to improve existing contact center technology solutions. +...solutions to business problems related to the contact center technologies. + Collaborate with users… more
    Trustmark (09/22/24)
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  • Contact Center DevOps Engineer II

    CBTS Technology Solutions LLC (OH)
    **Job Purpose** **:** The Customer Experience and Contact Center Engineer will be pivotal in delivering our clients innovative and effective Contact ... solutions, leveraging technologies like Five9, Avaya AEP, Cisco Webex Contact Center , and Cisco CPaaS to enhance...eGain, etc. + Collaborate with clients to understand their business requirements and translate them into technical solutions. +… more
    CBTS Technology Solutions LLC (10/05/24)
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  • Technology Program Manager, Small…

    State of Colorado (Denver, CO)
    Technology Program Manager, Small Business Development Center (SBDC) Network Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4716865) ... Apply  Technology Program Manager, Small Business Development Center (SBDC) Network Salary $65,000.00 - $80,000.00 Annually Location Denver, CO Job Type… more
    State of Colorado (11/02/24)
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  • Senior Architect, Contact Center

    Travelers Insurance Company (Hartford, CT)
    …senior Technology and Business leaders and apply your knowledge of Contact Center technologies to influence and innovate solutions that impact the ... * Help to align capabilities within Contact Center to fit the needs of our business...of Technology Architecture in support of the Contact Center Modernization + Works with the… more
    Travelers Insurance Company (10/24/24)
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  • Contact Center Transformation Lead

    Capgemini (New York, NY)
    …initiatives for Financial Services industry + At least 10 years of experience in Contact Center Technology platforms such as Genesys, Avaya and NICE ... Force Management, Continuous Optimization, etc. + Orchestrate Contact Center Transformation engagements with Executive Stakeholders, Business Teams,… more
    Capgemini (11/05/24)
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  • Associate Director, IT/Cloud Consulting, Amazon…

    Kyndryl (Boulder, CO)
    contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective + ... business teams to develop scalable and robust contact center systems that enhance customer experience... Tools architect + 3+ experience in Amazon Connect Contact Center operations and technology more
    Kyndryl (11/15/24)
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  • Sr. Contact Center Product Owner

    CVS Health (Richardson, TX)
    …application sustainment, enhancement, and/or new development. Reporting to the Lead IT Director, Contact Center Technology , this position is critical in ... supporting the development and implementation of the overall Contact Center strategy, while strategic business...proactive manner. + Stay up to date on emerging contact center technology . + **Required… more
    CVS Health (11/16/24)
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  • Vice President of Contact Center

    Vibrant Emotional Health (New York, NY)
    …organizations, alternative EAPs, and technology companies. The Vice President, Contact Center Services directly supervises Here2Help's leadership team. This ... Job Title: Vice President Contact Center Services Department: H2H Connect...and promote the effective and efficient use of staff, technology , and business resources within H2H teams.… more
    Vibrant Emotional Health (09/24/24)
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  • Bilingual Contact Center

    Mass Markets (Las Cruces, NM)
    …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION OVERVIEW BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND...needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales… more
    Mass Markets (10/18/24)
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  • Blended Contact Center Agent…

    Mass Markets (Savannah, GA)
    …requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... highly trained expert on products, technology , and business process you will work...companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
    Mass Markets (10/06/24)
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  • Manager, Data Engineering - Enterprise…

    The Hartford (Columbus, OH)
    …theirs, too. Join our team as we help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager, Data Engineering. This is a ... include, but not limited to: + Act as the Contact Center data lead technical resource and...Center data sets that meet functional / non-functional business requirements. + Enable the build, integration, and delivery… more
    The Hartford (10/25/24)
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  • Call Center Contact Tracing…

    Mass Markets (Mesilla, NM)
    …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE...sales results program-wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and… more
    Mass Markets (10/29/24)
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  • Associate Access Specialist - Patient Access…

    Vanderbilt University Medical Center (Nashville, TN)
    …(PAS) - Associate Access Specialist role will operate within the Care Connections Contact Center . This role will provide service to patients and providers ... issues, solving routine problems, and raising proper concerns to supervisors and appropriate contact center personnel in a timely manner. * Takes responsibility… more
    Vanderbilt University Medical Center (11/14/24)
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  • Experienced Contact Center

    Mass Markets (Wichita, KS)
    …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the...the actions of others + Superior knowledge of call center tools and technology used to manage… more
    Mass Markets (10/16/24)
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  • Contact Center Routing Implementor

    Wells Fargo (Charlotte, NC)
    …Institution setting with complex business units and priorities. + Experience in Contact Center Routing, CCaaS Routing Platform & Contact center ... **About this role:** Wells Fargo is seeking a Contact Center Routing Implementor to help...+ Act as a key participant in providing strategic business solutions to companywide technology initiatives +… more
    Wells Fargo (11/16/24)
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  • Principal Contact Center Engineer

    UCLA Health (Los Angeles, CA)
    …of communications technology and architecture for UCLA Health's Enterprise Contact Center , including the design, planning, assessment, and implementation of ... Description The Principal Contact Center Engineer will provide leadership...drive and track projects * Ability to apply solutions, technology and products to a business opportunity… more
    UCLA Health (10/04/24)
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  • Senior Manager Contact Center

    CVS Health (Buffalo Grove, IL)
    …and affordable. **Position Summary** CVS Health is recruiting for a Senior Manager of Contact Center Technologies Support to lead the support team for Contact ... This leader will report to the Lead Director of Contact Center Technologies and will work closely...Center Technologies Support will also stay current with technology trends and leadership practices for best-in-class IT operations.… more
    CVS Health (11/13/24)
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  • Associate Manager, Contact Center

    Banner Health (Mesa, AZ)
    …service operations, tech support, reservations, physician referral or other specialized contact center operations. Additional related education and/or experience ... POSITION SUMMARY This position provides leadership and oversight of the Patient Contact Call Center supporting scheduling, intake and various access related… more
    Banner Health (10/26/24)
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  • Contact Center Supervisor

    The Chicago Lighthouse (Chicago, IL)
    ** Contact Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year Degree ... Shift** Day **Job Category** Management **Job Description** **STATEMENT OF PURPOSE:** The Contact Center Supervisor is responsible for direct oversight of a… more
    The Chicago Lighthouse (10/31/24)
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