- CHRISTUS Health (Corpus Christi, TX)
- …in the development and implementation of the service line strategic business plans; and for creating an environment, which continuously supports improvement ... organizational and department-specific Quality and Safety Measures, Community Values, Business Literacy, and Service Excellence goals. CHRISTUS Spohn Hospital Corpus… more
- Trustmark (Lake Forest, IL)
- …and vendor/3rd party teams. + Work across the IT organization on contact center technology projects to support business goals and IT priorities. ... and promote new technologies and processes to improve existing contact center technology solutions. +...solutions to business problems related to the contact center technologies. + Collaborate with users… more
- Orlando Utilities Commission (Orlando, FL)
- …progressive experience in a service environment such as customer service, contact center or technology support, business process improvement, training or ... in a service environment such as customer service, contact center or technology support, business process improvement, training or related fields to… more
- Charles Schwab (Austin, TX)
- …project manager role is a key member of Schwab's Service portfolio supporting the firm's Contact Center technology solutions. The candidate in this role will ... partners **Preferred Qualifications** + Scaled agile methodology experience strongly preferred + Contact center technology experience (phone/IVR, chat, SMS)… more
- CBTS Technology Solutions LLC (OH)
- **Job Purpose** **:** The Customer Experience and Contact Center Engineer will be pivotal in delivering our clients innovative and effective Contact ... solutions, leveraging technologies like Five9, Avaya AEP, Cisco Webex Contact Center , and Cisco CPaaS to enhance...eGain, etc. + Collaborate with clients to understand their business requirements and translate them into technical solutions. +… more
- State of Colorado (Denver, CO)
- Technology Program Manager, Small Business Development Center (SBDC) Network Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4716865) ... Apply Technology Program Manager, Small Business Development Center (SBDC) Network Salary $65,000.00 - $80,000.00 Annually Location Denver, CO Job Type… more
- Travelers Insurance Company (Hartford, CT)
- …senior Technology and Business leaders and apply your knowledge of Contact Center technologies to influence and innovate solutions that impact the ... * Help to align capabilities within Contact Center to fit the needs of our business...of Technology Architecture in support of the Contact Center Modernization + Works with the… more
- Capgemini (New York, NY)
- …initiatives for Financial Services industry + At least 10 years of experience in Contact Center Technology platforms such as Genesys, Avaya and NICE ... Force Management, Continuous Optimization, etc. + Orchestrate Contact Center Transformation engagements with Executive Stakeholders, Business Teams,… more
- Walmart (Bentonville, AR)
- …guidance, uses fact-finding techniques and diagnostic tools to identify and break down business problems related to contact center operations. Suggests ... techniques. Existing and upcoming digital applications and other systems used in the contact center . Technology innovation trends and industry benchmarks.… more
- Vibrant Emotional Health (New York, NY)
- …organizations, alternative EAPs, and technology companies. The Vice President, Contact Center Services directly supervises Here2Help's leadership team. This ... Job Title: Vice President Contact Center Services Department: H2H Connect...and promote the effective and efficient use of staff, technology , and business resources within H2H teams.… more
- Mass Markets (Las Cruces, NM)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION OVERVIEW BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND...needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales… more
- Vanguard (Wayne, PA)
- …with company goals and objectives. + Develop and execute strategic plans for contact center technology enhancements and improvements. 2. Technology ... ecosystem. + Collaborate with cross-functional teams to integrate contact center technologies with other business...preferred. + Minimum of 5-7 years of experience in contact center technology and engineering,… more
- Mass Markets (Savannah, GA)
- …requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... highly trained expert on products, technology , and business process you will work...companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- The Hartford (Columbus, OH)
- …theirs, too. Join our team as we help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager, Data Engineering. This is a ... include, but not limited to: + Act as the Contact Center data lead technical resource and...Center data sets that meet functional / non-functional business requirements. + Enable the build, integration, and delivery… more
- Mass Markets (Mesilla, NM)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE...sales results program-wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and… more
- Mass Markets (Wichita, KS)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the...the actions of others + Superior knowledge of call center tools and technology used to manage… more
- UCLA Health (Los Angeles, CA)
- …of communications technology and architecture for UCLA Health's Enterprise Contact Center , including the design, planning, assessment, and implementation of ... Description The Principal Contact Center Engineer will provide leadership...drive and track projects * Ability to apply solutions, technology and products to a business opportunity… more
- Banner Health (Mesa, AZ)
- …service operations, tech support, reservations, physician referral or other specialized contact center operations. Additional related education and/or experience ... POSITION SUMMARY This position provides leadership and oversight of the Patient Contact Call Center supporting scheduling, intake and various access related… more
- The Chicago Lighthouse (Chicago, IL)
- ** Contact Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year Degree ... Shift** Day **Job Category** Management **Job Description** **STATEMENT OF PURPOSE:** The Contact Center Supervisor is responsible for direct oversight of a… more
- Charles Schwab (Indianapolis, IN)
- …related systems. **What you'll do:** Lead the development solutions impacting the overall Contact Center Technology Platform team. Examples would be ... call center . This position will interact with business stakeholders and technology counterparts across many...people leadership skills. + 10+ years' experience working with Contact Center Voice Technology products… more
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