- Trustmark (Lake Forest, IL)
- …and vendor/3rd party teams. + Work across the IT organization on contact center technology projects to support business goals and IT priorities. ... and work with business and IT leadership to gain support for the vision. Overseeing the execution of development...and promote new technologies and processes to improve existing contact center technology solutions. +… more
- Orlando Utilities Commission (Orlando, FL)
- …progressive experience in a service environment such as customer service, contact center or technology support , business process improvement, training or ... in a service environment such as customer service, contact center or technology support , business process improvement, training or related fields to… more
- Extra Space Storage (Midvale, UT)
- …all changes are tested, documented, and audited prior to release o Actively monitoring contact center technology operations to ensure high service levels and ... great place to work. We're currently hiring for a Contact Center Project and Technology ...business objectives o Prioritize and schedule business requests with support teams to enhance efficiency o Responsible for creating… more
- Vanderbilt University Medical Center (Nashville, TN)
- …in patient care, education, and research. **Organization:** VUMC IT OPSVCS3 **Job Summary:** The Contact Center Operator provides contact center services ... * Contributes recommendations to processes and procedures in accordance with the contact center 's quality and productivity goals * Monitors processes and… more
- JPMorgan Chase (Wilmington, DE)
- …impact. You were made for this. As a Senior Manager of Software Engineering - Contact Center Technology at JPMorgan Chase within the Consumer and Community ... Banking, Operations Technology Voice team, you serve in a leadership role...Terraforms, Python, and AWS + Experience in Cloud based contact center (CCaaS) implementation such as AWS… more
- Fiserv (Marietta, GA)
- …to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Contact Center Support Specialist **What does a great Contact ... external customers, vendors, and internal team members. You will support high call volume caseloads and will have an...internal purposes, the business title for this position is Contact Center Tech Specialist. **What you will… more
- Vibrant Emotional Health (New York, NY)
- …organizations, alternative EAPs, and technology companies. The Vice President, Contact Center Services directly supervises Here2Help's leadership team. This ... Job Title: Vice President Contact Center Services Department: H2H Connect...Health's groundbreaking solutions have delivered high quality services and support , when, where and how people need it for… more
- Fiserv (Marietta, GA)
- …make an impact on a global scale, come make a difference at Fiserv. **Job Title** Contact Center Support Associate **What does a great Customer Support ... and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members....external customers, vendors, and internal team members. You will support high call volume caseloads and will have an… more
- Navient (San Francisco, CA)
- … support teams, IT, business units) to understand their requirements and align contact center technology accordingly. **Your Impact:** + Overseeing and ... technologies, ensuring seamless operations, and enhancing the overall customer support experience. + Leading and supporting technology ... Center Certification: Obtaining certifications specific to contact center technology , such as… more
- The Hartford (Columbus, OH)
- …a standard engagement and delivery support model. + Create and maintain Contact Center data pipeline architecture, data flows and all associated data ... are looking for a candidate who is passionate about technology , platform management and can thrive in a fast-paced...jobs. Have oversight and influence of Contact Center platforms book of record data. Support EDS… more
- Mass Markets (Las Cruces, NM)
- …REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center representatives to support inbound and outbound ... needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales... support , inside sales, back-office, chat, or administrative support in a contact center … more
- Vanguard (Wayne, PA)
- …with company goals and objectives. + Develop and execute strategic plans for contact center technology enhancements and improvements. 2. Technology ... preferred. + Minimum of 5-7 years of experience in contact center technology and engineering,...mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee… more
- HomeSafe Alliance (Columbus, OH)
- **Title:** Contact Center Quality Auditor **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods ... are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we're transforming the moving...results and provides feedback and trend data to the contact center leadership team according to prescribed… more
- Vanderbilt University Medical Center (Nashville, TN)
- …(PAS) - Associate Access Specialist role will operate within the Care Connections Contact Center . This role will provide service to patients and providers ... issues, solving routine problems, and raising proper concerns to supervisors and appropriate contact center personnel in a timely manner. * Takes responsibility… more
- Mass Markets (Mesilla, NM)
- …in customer service, technical support , inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal ... POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE...team of 15-25 contact tracing representatives. The contact tracing supervisor directly support the COVID-19… more
- Mass Markets (Savannah, GA)
- …requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support ...highly trained expert on products, technology , and business process you will work on behalf… more
- HCA Healthcare (Nashville, TN)
- …you to be a part of our team. **Job Summary and Qualifications** The Manager of Contact Center Technology serves as the technical resource manager for CSO ... has committed up to $300 million in programs to support our incredible team members over the course of...Contact Center Technology and maintenance...Contact Center Technology and maintenance efforts. This position… more
- Randstad US (Cedar Rapids, IA)
- …Analyst collaborates and partners with the OnCall business to facilitate and implement Contact Center technology solutions. The Analyst will act as ... systems as well as other applications used primarily to support the OnCall Contact Center ....for supporting and optimizing the implementation and usage of contact center technology solutions within… more
- The Hartford (Hartford, CT)
- …you a visionary technology leader ready to drive transformation? Join our Claims, Contact Center & Digital Enablement team to help spearhead the migration of ... our contact center from Genesys to Amazon Connect....the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for… more
- Carnival Cruise Line (Miami, FL)
- … center (CCaaS) architecture and standards development. Design, plan, document, and support the configuration of contact center supporting solutions. ... **Job Description** The Senior Contact Center Voice Solutions Architect is...availability and performance for various business applications. Incumbent will support all Voice solution designs across all aspects of… more
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