- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- …including the Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities. + ... **Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge , training , and content - including (but not limited to) the… more
- Leidos (Indianapolis, IN)
- …Your responsibilities will include crafting, refining, and assessing contact center -specific content, along with creating engaging training materials for our ... knowledge base systems and their role in supporting contact center operations + Proficiency with CRM...email, chat, and social media + Strong background in training material development for contact center… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …program + Structured performance feedback + Formal presentation to Love's leadership The Contact Center Training Intern will collaborate with Customer ... to receive employee level experience, not just busy work. Students gain valuable knowledge that they can't get in a classroom; they are guided through proper… more
- GE Appliances, a Haier company (Louisville, KY)
- …and execute an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts, Builder Support, ... ethical frameworks. Relocation Assistance Available. **Position** Director, Digital Innovations - Contact Center AI Strategy & Operations **Location** USA,… more
- Stanford Health Care (Newark, CA)
- …responsible and directly related work experience, preferably a contact center in a healthcare setting. Required **Required Knowledge , Skills and ... computer systems and software used in functional area. + Knowledge of contact center metrics....not limited to, internal equity, experience, education, specialty and training . This pay scale is not a promise of… more
- Mass Markets (Mesilla, NM)
- …a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public ... to report to work at one of our physical contact center locations. To be considered for...THIS POSITION? It's about building relationships and turning the knowledge ; you gain in training into customer… more
- Stanford Health Care (Newark, CA)
- …Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones for Contact Center . * In-depth knowledge of routing strategies for Voice, ... an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will...experience with 2 major implementations or upgrades Preferred **Required Knowledge , Skills and Abilities** + Ability to work in… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for entry-level call center representatives to support ... for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced...determine the best options for the customer + Utilize knowledge base and training to accurately answer… more
- Mass Markets (Killeen, TX)
- …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... drive sales through the actions of others + Superior knowledge of call center tools and technology...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- HCA Healthcare (Nashville, TN)
- …Do you want to join an organization that invests in you as a Manager IT Contact Center ? At Parallon, you come first. HCA Healthcare has committed up to $300 ... are looking for a dedicated Manager IT Service Desk Contact Center like you to be a...Centers as it pertains to the healthcare industry. Prior knowledge of the applications involved is a plus. Development… more
- Stanford Health Care (Newark, CA)
- …and managing identified programs and strategic initiatives to grow the Enterprise Contact Center . This position collaborates with hospital clinics and ... to support the long-term organizational goals and to enhance and expand the contact center services. This position will be responsible for providing value-added… more
- TruGreen (Rochester Hills, MI)
- …an employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities ... and services in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around mentoring other sales… more
- Eversource Energy (Windsor, CT)
- …engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting\. This professional position is responsible for the complete ... center performance\. This is achieved by being a visible presence on the contact center floor \(at least 50% of the work week\) engaging, evaluating,… more
- Mass Markets (Wichita, KS)
- …vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service ... providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly… more
- Aspirus Ironwood Hospital (Wausau, WI)
- …Day. Aspirus Health in Wausau, WI is seeking a REGISTERED NURSE to join our Nursing Contact Center team! The Triage Nurse - RN utilizes the nursing process when ... an active Wisconsin RN nursing license (clinic and welcome center ). + Nursing Contact Center ...codes are required to maintain Basic Life Support (BLS) training through independent study, manikin and knowledge … more
- Stanford Health Care (Newark, CA)
- …Connect, or similar. Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity with scripting or automation tools ... database, and other business intelligence tools* Prior healthcare or contact center experience a plus **Required Knowledge , Skills and Abilities** + Strong… more
- Mass Markets (Mesilla, NM)
- …(preferred). + 3+ years of experience in a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and contact ... Manager to lead the QA function in our BPO contact center . You will be responsible for...quality trends and provide actionable insights to operations and training teams. + Ensure compliance with client standards, internal… more
- American Airlines (Dallas, TX)
- …Graduate degree, MBA, or other advanced certification (ie, Master Black Belt) + Contact center knowledge (Reservations and/or Service Recovery) and ... board! **Why you'll love this job** + This job is a member of the Contact Center Planning, Analysis and Operations Team within the Customer Experience Division,… more
- Mass Markets (Mesilla, NM)
- …school Diploma/GED + 1-2 years of technical support or IT helpdesk experience in a contact center . + Strong knowledge of operating systems, browsers, and ... Representativeto provide first-level support for technical issues in our contact center . You will assist customers with...and solutions in the ticketing system. + Maintain up-to-date knowledge of products, services, and system updates. + Meet… more
- State of Massachusetts (Brockton, MA)
- …for the filing of claims for unemployment insurance benefits. The Contact Center Supervisor provides technical assistance and training to staff on all ... Qualifications: * Knowledge of MGL Chapter 151A. * In depth knowledge of the UI Contact Center environment and the process for taking, filing and… more