- Merck & Co. (NC)
- …a reliable presence with those SLs to ensure they have a medical contact within the company.Addresses scientific questions and directs SL inquiries on issues outside ... Medical Scientific Director specific therapeutic area.ResearchUpon request from Global Center for Scientific Affairs (GCSA),Initiates discussions with SLs and/or… more
- Wells Fargo (Charlotte, NC)
- …Wells Fargo is seeking a Senior Lead Business Execution Consultant to drive strategies for Contact Center Workforce Management Tools as Product Owner. ... solutions. + Strong demonstrated experience with contact centers and contact center workforce management programs + Strong demonstrated experience… more
- American Homes 4 Rent (Las Vegas, NV)
- …seeking a dedicated Workforce Management Specialist to support our Contact Center department. This role involves monitoring intraday agents and call ... Finance, Communications, or related field is preferred. + Experience in Contact Center , Workforce Management , Customer Service, or related… more
- CVS Health (Buffalo Grove, IL)
- …Nice, Verba, and Verint applications for call/desktop recording and quality management , contact center reporting, and workforce management + 2+ ... impact by:** + Monitoring and supporting contact center technologies such as recording, reporting, workforce ... center technologies such as recording, reporting, workforce management and AI capabilities + Planning… more
- Discover (Riverwoods, IL)
- …AWS) + CI/CD + SaaS + API creation and consumption + Contact Center technologies (telecom, workforce management , workforce engagement, CCaaS, etc) ... towards resolution of challenging problems. This includes all performance management aspects of leading the engineers including acquiring and...All Discover employees place our customers at the very center of our work. To deliver on our promises… more
- NextEra Energy (Juno Beach, FL)
- …a critical role in ensuring the smooth operation of our contact center by administering workforce management , scheduling, performance analysis and ... Workforce Optimization Specialist to join our dynamic contact center team. The Workforce ...improve our agent experience and customer service delivery. Responsibilities: Workforce Management & Scheduling: o Utilize NICE… more
- Travelers Insurance Company (Hartford, CT)
- … center experiences and efficiencies. + Experience with additional Contact Center application to support Workforce Management , recording, quality. + ... way for best-in-class solutions. As a Senior Architect for Contact Center Technologies within the Enterprise Architecture...deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.… more
- USAA (Colorado Springs, CO)
- …through military service or a military spouse/domestic partner + Over 8 years of experience in contact center workforce management . + Over 3 years of ... ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We...+ Responsible for Executive level summaries and insights on contact center performance and both short and… more
- Stanford Health Care (Newark, CA)
- …(ie, Avaya, CMS, Simon, WFM, etc.) + Experience and skill in workforce optimization management + Strong problem-solving/decision-making skills + Proven ability ... Stanford Health Care job.** **A Brief Overview** Supports the Workforce Optimization Manager and ECC Operations in managing ...other duties or special projects at the direction of management , as needed. + Performs supervisory functions for the… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- BlueCross BlueShield of North Carolina (NC)
- …healthcare payer operations, including claims processing, member management , end-to-end Workflow, contact center strategies and workforce management ... long-term strategic perspective that guides the technology vision to enable our Contact Center and Back-office transformation. Our operations team, that includes… more
- Google (New York, NY)
- …conducting data analysis using SQL and Python. + Experience with contact center forecasting, workforce management , voice analytics, and performance ... + 5 years of experience in a technical project management or a customer-facing role. + 2 years of...critical user journeys and experience design opportunities. + Oversee contact volume forecasting and accuracy. + Set business requirements… more
- Meta (Columbus, OH)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- State of Michigan (Lansing, MI)
- …year + No experience 09 Please select the years of experience with Contact Center Technology (IVR, workforce management , work routing, etc). + 5 years or ... be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are...and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support...WSCM shall serve as the Government's first point of contact for all workforce support services requirements.… more
- Kyndryl (New York, NY)
- …Connect Contact Centers. + Comprehensive understanding of Amazon Connect workforce management and performance metrics. + Experience with both on-premises ... seeking a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our...ServiceNow ITSM, including incident, problem, change, and service request management . + Experience with ServiceNow CMDB and asset … more
- Martin's Point Health Care (Portland, ME)
- …monitoring and integration of management systems and programs that support the Contact Center or improve systems at the health care centers in support ... as a "Great Place to Work" since 2015. Position Summary The Supervisor of DS Contact Center (CC) Operations is responsible for the oversight and day to day… more
- General Motors (Austin, TX)
- …Adapters, Automation, AI, Natural Language Processing (NLP), and workforce management , for a large-scale distributed enterprise contact center . ... and supporting Nice CXone voice systems to enhance our Contact Center voice technologies. As we transition...AI, Natural Language Processing (NLP), and workforce management supporting large scale distributed enterprise contact … more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... diverse characteristics and experiences of every member of its workforce . We encourage an authentic workplace where colleagues show...Commonwealth. At this time the prime responsibility of the Contact Center is to be the first… more
- University of Miami (Medley, FL)
- …of Miami/UTHealth Connect Department and has an exciting opportunity for a Full Time Manager, Contact Center to work in Miami. The Contact Center ... Manager will manage, lead, and inspire contact center staff, and will support their team supervisors through mentorship, coaching and benchmarking. This role is… more
Related Job Searches:
Center,
Contact,
Contact Center,
Management,
Workforce,
Workforce Center,
Workforce Management