- Wells Fargo (Charlotte, NC)
- …Fargo is seeking a Senior Lead Business Execution Consultant to drive strategies for Contact Center Workforce Management Tools as Product Owner. This role ... regulatory and policy compliance. + Collaborating with the product manager on the overall product intention map. + Drive...Strong demonstrated experience with contact centers and contact center workforce management programs… more
- Stanford Health Care (Newark, CA)
- …needs and ensure that all planned events are properly aligned. + Supports Workforce Manager in regularly analyzing the Operation's mid-term and near-term ... America) **This is a Stanford Health Care job.** **A Brief Overview** Supports the Workforce Optimization Manager and ECC Operations in managing workforce … more
- V2X (Springfield, VA)
- …contract award. #clearance Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- Maryland Department of Transportation (Allegany County, MD)
- Contact Center Manager (Program...for agents concerns to build trust and a strong workforce . + Developing and executing process improvements and best ... 01/23/2025 Closing Date Continuous + Description + Benefits + Questions Description Contact Center Manager (Program Manager II) Executive Service (This… more
- CVS Health (Buffalo Grove, IL)
- …personal, convenient and affordable. **Position Summary** CVS Health is recruiting for a Senior Manager of Contact Center Technologies Support to lead the ... colleagues and multiple off-shore and near-shore contractors. The Senior Manager of Contact Center Technologies...impact by:** + Monitoring and supporting contact center technologies such as recording, reporting, workforce … more
- University of Miami (Medley, FL)
- …for a Full Time Manager , Contact Center to work in Miami. The Contact Center Manager will manage, lead, and inspire contact center staff, ... The individual in this position is responsible for overseeing a team of contact center supervisors and their direct report agents. Teams typically include… more
- Intermountain Health (Las Vegas, NV)
- **Job Description:** The Contact Center Operations Manager plans and implements department strategies and operations, works to continually improve Contact ... and the delivery of superior service. + Demonstrates subject matter expertise regarding contact center operations and may be required perform the role of… more
- Central Maine Medical Center (Topsham, ME)
- …in alignment with the Five Must Haves; + Greet people with a smile, friendly eye contact and say hello + Take people where they are going, rather than point or give ... "I" approach. + Works with other key individuals, including the Manager Provider in identifying, developing, implementing and monitoring initiatives that support… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions,… more
- Discover (Riverwoods, IL)
- …platforms (GCP, AWS) + CI/CD + SaaS + API creation and consumption + Contact Center technologies (telecom, workforce management, workforce engagement, ... **Job Description:** **What You'll Do** + As a Sr. Manager Application Development, you will be responsible for the...All Discover employees place our customers at the very center of our work. To deliver on our promises… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... + Drives customer retention through KPIs and an engaged workforce . Proactively seeks data and client feedback to inform...- Preferred + 3 years of experience in Leading contact center managers, supervisors and individual contributors… more
- Drury Hotels (Cape Girardeau, MO)
- …Best Midsize Employers (2023) Job Summary: Under the direction of the National Call Center and Data Support Services Manager , leads a complex operation with team ... members 365 days a year. This position oversees a workforce that serves as the company's initial guest experience...of five years of experience in hotel or call center operations experience required. Strong leadership and interpersonal skills… more
- General Dynamics Information Technology (Fairfax, VA)
- …AN IMPACT** + Manages the workforce management/planning activities of a large contact center . Supervises non-exempt and exempt staff + Develop and implement ... Manager ** joining our team to manage the workforce planning of large service desks and contact...related Workforce Management experience in a service desk/ contact center environment + Proficiency in using… more
- Skookum Contract Services (Bremerton, WA)
- …start and end times depending on scheduling needs) As a Technical Trades WorkForce Development (WFD) Manager , you'll develop a strategic Trades and Manufacturing ... and motivated professionals in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing,… more
- Extra Space Storage (Midvale, UT)
- …workers.** ** ** The Workforce Manager supports a 350-500 seat contact center that oversees and optimizes workforce planning, scheduling, and ... systems. Qualifications . 5+ years of leadership experience in workforce management within a call center environment. . 4-year degree preferred, or 2 or more… more
- Martin's Point Health Care (Portland, ME)
- …exemplary customer service to both internal and external customers. In partnership with Manager of Contact Center Operations this position is responsible ... Work" since 2015. Position Summary The Supervisor of DS Contact Center (CC) Operations is responsible for the...all aspects of site operations. In collaboration with the Manager , supports development of staffing plans and hiring of… more
- Boys & Girls Clubs of Hartford (Hartford, CT)
- Workforce Readiness Manager Hartford, CT (http://maps.google.com/maps?q=129+Ledyard+Street+Hartford+CT+USA+06114) * South End Club Apply Job Type Full-time ... oversee special programs and/or events (ie College & Career Center , UPS Road Code, etc) and/or participate in the...Workforce Readiness program. Relationships . Internal: Maintain close contact with the Club Director as well as colleagues,… more
- State of Minnesota (St. Paul, MN)
- …to support the constituent experience. This position works under general administrative oversight of the Contact Center Manager . The Contact Center ... **Working Title: Contact Center Supervisor** **Job Class: State Program Administrator, Supervisor Senior** **Agency: Department of Employment and Economic… more
- CalSTRS (Sacramento, CA)
- …and timely information to make critical life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact Center ... Job Posting: Contact Center Analyst State Teachers' Retirement...interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we… more
- Sonos (Boston, MA)
- …ultimately hiring our world-class talent to support this success. As a Senior Program Manager of Talent Acquisition and Workforce Planning, you will design and ... work of their lives. Our employees are at the center of our success at Sonos and it is...location. #LI-Hybrid What You'll Do As a Senior Program Manager of Talent Acquisition and Workforce Planning,… more
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