- ABBTECH Professional Resources, Inc. (VA)
- …as PBX, ACD, IVR, CTI , WFM, Call Recording/Quality Monitoring, Performance Management , eLearning, Intelligent IVR/ speech recognition . + Experience in ... role requires strong program management experience within an IT project management framework and a deep understanding of contact center technologies and… more
- System One (Washington, DC)
- …as PBX, ACD, IVR, CTI , WFM, Call Recording/Quality Monitoring, Performance Management , eLearning, Intelligent IVR/ speech recognition . * Experience in ... Senior Technical Project Manager Remote but...strong program management experience within an IT project management framework and a deep understanding… more
- Leidos (Gaithersburg, MD)
- …as PBX, ACD, IVR, CTI , WFM, Call Recording/Quality Monitoring, Performance Management , eLearning, Intelligent IVR/ speech recognition . + Experience in ... **Description** We are seeking a highly skilled ** Senior Technical Project Manager** to lead...strong program management experience within an IT project management framework and a deep understanding… more
- Citigroup (New York, NY)
- … management actions. Additionally, CTI CM provides regular updates to Senior Management , Regulators as well as Fixed Income Investor Relations. The group ... broader credit markets and structural initiatives for Regulators and Senior Management as well as various committees...material * Strong Excel and PowerPoint skills * Systems management / project management skills… more
- Herbalife (Winston Salem, NC)
- Senior Manager, Global Business Applications - Oracle Category: Global Technology Services Position Type: Regular Full-Time External ID: 17762 Location: ... to business partners, this position will liaise with vendors, project managers & other tech groups on implementation aspects...Cx with Custom solutions running on Oracle Cloud and CTI integrations. Focus on solution architecture and team mentoring… more
- HCA Healthcare (Nashville, TN)
- …UCCE environment (including CRM, CTI , e-Service, IVR, quality management /call recording, reporting/analytics, speech analytics, video, and WFM applications). ... individual is recognized. Submit your application for the opportunity below: Senior Unified Communications EngineerHCA Healthcare **Benefits** HCA Healthcare offers a… more
- Public Storage (Plano, TX)
- …+ Bachelor's degree in Computer Science, Data Science, Business Administration, Project Management , or a related field, or equivalent experience ... Stock Exchange. **Job Description** We are seeking a seasoned Sr . Manager of Contact Center Technical Solutions to support...Master's degree in Computer Science, Data Science, Business Administration, Project Management , or a related field, or… more
- The Cigna Group (St. Louis, MO)
- The job profile for this position is Architecture Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. ... client assessments which include as-is, to-be, gap analysis phased technology plans, project plans, and audit documentation. + Responsible for identifying gaps and… more
- NTT DATA North America (Parsippany, NJ)
- …goals and enterprise standards + Design scalable and modular solutions across Case Management , Omni-Channel, Knowledge Base, Live Agent, CTI , and Email-to-Case + ... them on Apex, LWC, Integration, and Performance Optimization Stakeholder & Delivery Management + Collaborate with business analysts, project managers, and client… more
- Insight Global (Los Angeles, CA)
- …are implemented to meet organizational financial and service goals. Works closely with senior management in Facilities and Nursing to ensure that all life ... will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI , Radio Frequency, and other voice services requiring… more
- Walmart (Bentonville, AR)
- …none are listed, there are no preferred qualifications._ Leading a cross-functional team, Project Management **Primary Location ** 702 Sw 8Th St, Bentonville, AR ... Familiarity with contact center technology, such as computer telephony integration ( CTI ) software, customer relationship management (CRM) systems, and other… more
- Celestica (Richardson, TX)
- …findings. + Provides performance program reporting. + Partners with site senior management team to implement organizational change interventionsA cents ... cents € "e.g. Compensation and Benefits policies, guidelines, and programs; PDP, CTI , Employee Survey rollout program, Talent Management and Values Awareness… more
- Toyota (Plano, TX)
- …presentation experience (PowerPoint, Excel) + Troubleshooting / Root Cause Analysis for incident management + Project management : budgeting / estimations ... Case Management , Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations. + Develop and oversee integrations with external platforms (CRM… more