- M&T Bank (Williamsville, NY)
- … Quality Assurance Manager, you will lead a high-impact team within our Customer Advocacy division, focusing on the most critical and escalated customer ... , mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality ...Identify trends, recommend improvements, and implement solutions that elevate customer advocacy and reduce risk. + **Collaborate… more
- Blue Cross and Blue Shield of Minnesota (Eagan, MN)
- …disease management processes, skill sets and tools. Care Advocacy Health Coach is responsible for answering customer questions pertaining to product ... Utilizes BCBSM customer service systems and tools to deliver Care Advocacy to designated accounts. * Identifies opportunities for connecting members to group… more
- West Pharmaceutical Services (Cidra, PR)
- …agencies and build strong relationships with internal and external stakeholders. Champion advocacy for product, process, and system quality , and drive continuous ... drive compliance to global harmonization initiatives. + Responsible for quality data trending eg, CAPA, Deviations, Customer ...policies and guidance. + Acts as a mentor and coach to the business with respect to Quality… more
- Cordis (Miami Lakes, FL)
- …a Supplier Development Engineer at Cordis, you will be the influential coach , analytical thinker, and creative collaborator who elevates our supplier partners. Your ... mission is to enable suppliers to feel ownership over quality processes while you skillfully shape outcomes through mentoring, capability-building, and structured… more
- Intuit (San Diego, CA)
- …and Continuous Improvement team, responsible for embedding a culture of data-driven quality , coaching excellence, and customer obsession across Intuit's ... Management System (QMS) strategy that drives measurable improvements in Service Quality , customer outcomes, and business performance. You will work closely… more
- Tucson Electric Power (Tucson, AZ)
- …of building consensus across diverse stakeholder groups. + Deep understanding of customer trust, loyalty, and advocacy , with measurable success in improving ... **Principal, Customer Centric Research** Company **Tucson Electric Power** Location...We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …+ Oversee resolution of escalated customer issues, ensuring timely and satisfactory outcomes. Customer Advocacy + Act as the voice of the customer within ... service issues, ensuring effective resolution through problem-solving, empathy, and proactive communication. Customer Advocacy & Voice of the Customer (VoC)… more
- UnityPoint Health (Sioux City, IA)
- + Area of Interest: Management + FTE/Hours per pay period: 1.0 + Department: Quality Improvement- SLRMC + Shift: Full time days + Job ID: 166820 Overview ... UnityPoint-St Luke's Hospital Full-Time Days Monday-Friday The Director, Quality and Clinical Effectiveness is the Market leader with responsibility for overall … more
- University of Colorado (Boulder, CO)
- **Healthcare Quality and Safety Program Manager** **Requisition Number:** 68954 **Location:** Boulder Colorado **Employment Type:** University Staff **Schedule:** ... Wellbeing at CU Boulder encourages applications for a Healthcare Quality and Safety Program Manager! This role provides a...our student population, making us an unparalleled source of advocacy for student wellness at CU Boulder! The Wardenburg… more
- Intuit (Mountain View, CA)
- …operations, enhancing efficiency and support quality . + **Champion a culture of customer and expert advocacy ** , driving a mindset of excellence and ... customer and expert experience excellence, driving partner teams to deliver high- quality outcomes that resolve customer issues, drive satisfaction, and… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …disease therapies. Leading a lean team, this individual will operate as a player- coach , setting the strategic direction while also rolling up their sleeves to ... provide hands-on support for critical projects, and ensure the delivery of high- quality insights. This individual must be a highly collaborative and customer… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …supporting identification for evidence generation needs, and collaboration with patient advocacy and policy teams to ensure strategy reflects patient perspectives. ... The Director is responsible for medical customer engagement, including the hiring, development, coaching, and strategic deployment of the Rare Disease MSLs… more
- Pfizer (Sacramento, CA)
- …Promotes a feedback culture and continuous improvement mindset in team to assess quality of customer experience (eg, uses virtual pulse surveys, team barometers, ... will report into the RBD and will work with customer -facing and HQ teams across the organization. The ABM...for engagement + Develops external advocates and contributes to advocacy and community engagement (as necessary) + Understands and… more
- Omaha Children's Hospital (Omaha, NE)
- …is to improve the life of every child through exceptional care, advocacy , research and education. As the state's only full-service pediatric healthcare center, ... the daily clinical operational activities of the unit. Ensures the delivery of quality patient care by holding staff accountable to established patient care and… more
- nVent (Anoka, MN)
- …of low Global Warming Potential (GWP) solutions and participate in industry advocacy efforts. This role requires a strong emphasis on continuous improvement and ... development, and improvement of industrial air conditioners and chillers, ensuring high quality and performance + Provide technical guidance and expertise in HVAC… more
- Boll & Branch (Edina, MN)
- …by delivering exceptional hospitality, supporting store leadership, and elevating the customer experience through service, storytelling, and design expertise. As a ... and Assistant Store Manager to ensure operational excellence, support training, nurture customer relationships, and help drive business results. This role is ideal… more
- HUB International (San Diego, CA)
- …the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing ... team provides critical support to clients through day-to-day program oversight, client advocacy and systems management in order to effectively manage their health… more
- Boll & Branch (Atlanta, GA)
- …an impact locally. + Equally comfortable analyzing business metrics and curating beautiful, customer -first experiences. + A hands-on coach who leads by example ... be empowered to make decisions that drive performance, community connection, and customer love. + Achieve and exceed sales and profitability goals while managing… more
- Red Hat (Boston, MA)
- …problem-solving + Comprehensive understanding of software development life cycle, project management, quality assurance, and customer advocacy in large-scale ... evolution of the service. As an Engineering Manager, you will mentor and coach associates, assess performance, and foster growth and career development. You will… more
- Justworks (New York, NY)
- …Ensure products and features are delivered on time, within scope, and with high quality . + Lead customer and partner-focused product development from ideation to ... are passionate about learning, uphold exceptionally high standards of quality , and foster an environment of strategic thinking where...'s voice guides scope and priorities. + Build and coach your team in customer -centric practices, promoting… more