- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...accurate records and documentation related to contact center activities, including call logs, customer interactions… more
- The Hartford (Columbus, OH)
- …our team as we help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager , Data Engineering. This is a technical ... Manager Data Engineering - GE07AE We're determined to make...include, but not limited to: + Act as the Contact Center data lead technical resource and "go-to… more
- Vanguard (Wayne, PA)
- As a Workplace Contact Center Engineering Manager , you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys ... contact center solutions, incorporating AI to enhance customer ...Implement standard processes and continuous improvement initiatives to enhance contact center performance and customer … more
- Banner Health (Mesa, AZ)
- …easy access to the health system and monitoring Customer Experience Center Agents performance. Understands contact delivery paths and how call volumes, ... to hear from you. Banner is seeking a Call Center Associate Manager for their **Meal Order**...operations, tech support, reservations, physician referral or other specialized contact center operations. Additional related education and/or… more
- Alaska Airlines (Seatac, WA)
- …an airline people love, we want to hear from you. **Role Summary** The Principal Contact Center Performance PM is the sole subject matter expert in contact ... for leveraging technology and data to enhance performance and customer experience **Key Duties** + Act as the lead...+ Act as the lead subject matter expert in contact center performance and innovation. + Define… more
- altafiber (Cincinnati, OH)
- **Job Purpose** **:** The Contact Center Sales Manager assists the Senior Manager in day-to-day operations with the outbound Telesales team including ... sales achievement, managing employees, and quality metrics. The Contact Center Sales Manager is...sales and service goals as defined by the Senior Manager and customer feedback + Provide consistent… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... education, and research. **Organization:** OCIM (Osher) Admin **Job Summary:** The Manager Clinic Operations is a leadership role with comprehensive operational… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...skills, and leadership capabilities to ensure optimal performance and customer satisfaction. **Responsibilities:** + Internal project management support related… more
- ARAMARK (Cleveland, OH)
- **Job Description** Aramark Healthcare+ is seeking a Call Center Manager at Cleveland Clinic supporting the regional hospitals in Northeast Ohio. **Please note ... will need to sit at one of our locations in Northeast Ohio.** The Call Center Manager is responsible for overseeing the Food Service department call center… more
- Mass Markets (Garden City, GA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... Our team is looking for a highly skilled call center customer service manager who...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- HomeSafe Alliance (Columbus, OH)
- **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... Alliance** is seeking Customer Care Specialist's to support the Customer Care contact center by providing immediate support to answer customer… more
- Insight Global (Columbus, OH)
- …Clients Team, Manager of IT Applications is accountable for the Customer Engagement portfolio including Call Center , Website, Mobile Application, Chatbot, ... include, but are not limited to: Manage product teams ( Center for enablement) that will focus on build, run...and distributed teams 3+ years of experience in call center / telephony environment (Gensys, Nuance, NICE) 2+ years… more
- CARMAX (Tempe, AZ)
- …service levels, staffing, etc.) + Manage projects and tasks assigned to your team As a Customer Experience Center Manager at CarMax, you will lead a dynamic ... least 5 years people management in a retail or contact center environment preferred + At least...+ Must reside within 60 miles of the Phoenix Customer Experience Center + This requisition is… more
- The Chicago Lighthouse (Chicago, IL)
- … center agents in a world class, high performance contact center environment centered that focuses on customer satisfaction and retention, providing ... improved customer service. This position oversees day-to-day contact center operations, including but not limited...manager + Performs other duties as assigned by manager . **CORE COMPETENCIES:** + Customer Focus- strives… more
- Cisco (Research Triangle Park, NC)
- …the initial deployment of customer instances in the Webex Cloud for Contact Center Enterprise deployments. This platform provides the ability to customers to ... is a modular offering of Webex to suit the customer calling needs and designed to work with existing...upon core knowledge. This role focuses on Collaboration & Contact Center deployments for small, medium and… more
- CalSTRS (Sacramento, CA)
- …of the Contact Center Team Manager , the Contact Center analyst will: + Respond to customer contacts received through multiple customer ... for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the first point of contact for CalSTRS'… more
- Mass Markets (Wichita, KS)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... reports. You will also work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- University of Washington (Seattle, WA)
- …that impacts all of UWMedicine **DEPARTMENT DESCRIPTION** The UW Medicine Contact Center is a fast paced environment where customer service, patient care and ... Req #: 240409 Department: UW MEDICINE CONTACT CENTER Job Location Detail: UW...health system through commitment to service and highest quality patient/ customer service. **PRIMARY JOB RESPONSIBILITIES** * Responsible for personnel… more
- Eversource Energy (Manchester, NH)
- …+ High School diploma orequivalent _Experience_ : + One \(1\) year of related Contact Center of Customer Service experience \(many include hospitality, ... Scope of Position: An entry level position within the Contact Center \. Duties include work associated with...a first contact resolution experience for every customer contact \. + Analyzes cause of high… more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... POSITION OVERVIEW SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
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