- Elevance Health (Chicago, IL)
- …At Elevance Health, we simplify healthcare and improve lives. The **Program Director, VoC (Voice of Customer ) Insights ** orchestrates our enterprise ... and convert findings into sequenced actions with measurable business impact. The **Program Director, VoC (Voice of Customer ) Insights ** will be focused on… more
- Cole-Parmer (Buffalo, NY)
- …4P/7P framework + Hands-on work in new media, social, and online + Customer insights experience including a VOC toolkit with relevant examples of prior ... maintain relationships with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify needs, and drive… more
- Travel + Leisure Co. (Orlando, FL)
- …for new brand, product, benefit, or partnership development + wins and opportunities in customer experience delivery from VOC program data + brand equity ... shape and inform business decisions that will improve the customer experience and business outcomes. This role...a matrixed environment. The successful manager will align consumer insights projects and VOC programs with the… more
- Alaska Airlines (Seatac, WA)
- …into clear, actionable insights that inform business decisions and improve customer experience . + Proficiency with data visualization and analytics tools ... to strengthen the Voice of the Customer ( VoC ) ecosystem, integrating quantitative and qualitative insights ...the Customer ( VoC ) systems and customer feedback methodologies. + Experience mentoring or… more
- Liberty Utilities (Malden, MO)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... Business leaders across Liberty will be working with the VOC team to turn insights into tangible...related field (or equivalent experience ). + Prior experience associated with market research and customer … more
- H&R Block (MO)
- …of new technologies , customer trends and expectations, and competitive insights + Experience and deep understand of contact center technologies, processes ... spent' delivers the best ROI possible as measured by customer feedback ( VOC , CES) + Maintain a...CX and driving incremental LTV + Own and broadcast customer insights across the enterprise and be… more
- Datavant (Little Rock, AR)
- …able to simplify complex information and ensure teams stay on the same page. + Experience gathering and synthesizing customer insights and using them to ... VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop Voice… more
- Travel + Leisure Co. (Orlando, FL)
- … Insights intern** will partner to identify ways to optimize the customer experience , deepen customer relationships, and accelerate sustainable growth. ... at our Corporate Office in Orlando, Florida. The Consumer Insights team is looking for a motivated individual with...with field operations to activate new listening posts and customer experience programs, and support of … more
- ALBEMARLE (Charlotte, NC)
- …market intelligence reports, identifying key insights and trends more efficiently. Voice of Customer ( VoC ) Initiative: + Own the Design of the VOC ... Lead is responsible for owning industry events and strategic insights by leading customer engagement initiatives that...trade shows, conferences** , and **corporate events** . + ** Experience managing Voice of Customer ( VoC… more
- The Hartford (Hartford, CT)
- …an organizational understanding of the current and desired customer and agent experience . + Leverage data analytics : Interpret VoC data in partnership with ... Sr Spec Customer Experience - MQ08CE We're determined...Sr Spec Customer Experience - MQ08CE We're determined to make a...decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your… more
- Deloitte (Mclean, VA)
- Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate...Work with business stakeholders to translate their objectives into VOC (Voice of Customer ) solutions, journey maps,… more
- Entergy (New Orleans, LA)
- …emphasizing their role in driving change + Highlight success stories introduced due to customer feedback VOC Insights and Analysis: + Aggregate and analyze ... service territory.** **Job Purpose/ Summary:** The Voice of the Customer ( VOC ) team is responsible for harvesting...with various departments to align on customer experience goals and initiatives. + Communicate insights … more
- Philips (Nashville, TN)
- …process enhancements, and best practices that elevate the customer experience . + **Present complex findings:** Communicate insights and recommendations to ... Healthcare North America Region Growth & Strategy team, the Customer Experience Analyst is a strategic partner...and operations teams to implement data-driven improvements across the customer journey. + **Lead Voice-of- Customer ( VOC… more
- Lilly (Indianapolis, IN)
- … ( VoC ) across both product and disease state sites. By bringing to bear customer experience (CX) principles (personas, VoC , journey maps, and UX testing ... pressing needs leading to an immediate, efficient, and effective experience as defined by the customer . This...outcomes. + Drive outcome-based roadmaps, focusing on business and customer impact. Establish and track team objectives, VoC… more
- Intuit (Mountain View, CA)
- …(surveys, customer feedback, support transcripts, behavioral data) into unified insights frameworks + Experience building data visualizations and dashboards ... strategic, analytical thought leader to steer our Voice of Customer ( VoC ) program, which measures trends in... customer sentiment and uncovers opportunities to optimize customer experience and business outcomes. We're looking… more
- Intuit (San Diego, CA)
- …the best experience for our TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation. **Responsibilities** + ... understanding of customer needs.** + **Research:** **Apply market research and VoC insights to strategize and resolve barriers when defining target state… more
- Alamo Group Inc. (Huntsville, AL)
- …product management input through the pragmatic framework of Voice of the Customer ( VOC ) - ensuring customer insights shape the product roadmap and drive ... VOC ** + Lead product management input using VOC to capture structured customer feedback across...Customer program (aligned to Pragmatic framework), producing actionable insights and influencing at least one major product roadmap… more
- Crate & Barrel (Northbrook, IL)
- …a driven professional with an inclusive mindset to join our team as a Project Lead, Customer Experience The Customer Experience (CX) Project Lead is ... CX Manager, this role will manage projects derived from VoC insights , track progress against key metrics,...A day in the life as a Project Lead, Customer Experience + Customer Journey… more
- Intuit (San Diego, CA)
- …through expert-led professional services, powered by data and technology. The Staff Customer Experience Professional role operates as a strategic individual ... contributor focused on** **services as a product** **.** As a **Staff Customer Experience Professional** **you'll lead cross-domain strategy and innovation**… more
- The Hertz Corporation (Columbia, SC)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more