- Amazon (Seattle, WA)
- …(WWDE), we are seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business ... both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager ...involves defining the scope, objectives, and metrics for measuring customer feedback and satisfaction. - Program… more
- Amazon (Seattle, WA)
- …with powerful software, and tying it all together to the cloud. As the Quality ( Customer Experience) Program Manager , you will be responsible for overseeing ... trends and implement strategies to maintain and improve performance - Analyze customer feedback , including satisfaction surveys, quality audits, and social… more
- Amazon (Seattle, WA)
- … Customer Obsession. We build and own services that process billions of customer feedback items near-real time, provide self-service suite of products and ... services that easily finds, identifies, and ensures relevant customer feedback is addressed by the right...Cord mechanism at Amazon. Key job responsibilities A Technical Program Manager (TPM) is responsible for the… more
- IBM (Atlanta, GA)
- Introduction A Customer Success Manager Architect (CSM) focused on Artificial Intelligence (AI) in IBM means a career where you're helping clients fully realize ... IBM's products and services. Your Role and Responsibilities A Customer Success Manager AI role in IBM...IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly… more
- LinkedIn (Chicago, IL)
- …Solutions (LMS) Customer Insights team is seeking a dynamic, visionary senior program manager with a strong technical background and proven expertise in ... related industry + 5+ years of technical data analytics project and/or program management experience in customer -facing roles driving projects, consulting,… more
- Microsoft Corporation (Redmond, WA)
- …innovations that impact billions of lives around the world. We are seeking a **Senior Customer Experience Program Manager ** to join our team and help us ... customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management +… more
- AireSpring (Atlanta, GA)
- …industry leading customer -facing platform. We are looking for an innovative, customer centric Manager to establish, prioritize and lead the implementation of ... our ITSM customer portal to elevate our customer 's experience. The Manager will play a...prioritize development efforts. + Conduct user research, surveys, and feedback analysis to understand customer and partner… more
- Amazon (Seattle, WA)
- …service and Echo devices. This role will focus on designing mechanisms for collecting customer feedback , executing those for Alexa and Echo products, and working ... and Echo products! Key job responsibilities As an Insights Program Manager on the Alexa Preview team,...make a big and immediate impact on the Alexa customer experience. You will be responsible for designing mechanisms… more
- Midwest Goods Inc. (Bensenville, IL)
- …implement new technologies, and integrate customer success tools (eg, CRM, customer feedback systems) with other internal platforms. + Continuously refine ... Distribution, a leading vape distribution company, is seeking a Customer Success Operations Manager (B2B) to oversee... customer success technology tools, including CRM systems, customer feedback platforms, and ticketing systems. +… more
- Sysco (Pleasant Grove, CA)
- **JOB SUMMARY** The Manager , Food Safety Program (Food Safety Program Manager (FSPM)) is responsible for providing proactive leadership and instruction ... risk and complexity. The Manager , Food Safety Program (Food Safety Program Manager )...and/or federal regulatory agencies, Global Food Safety Initiative and Customer 2nd or 3rd party audits, food defense and… more
- Brunswick (Venice, FL)
- …to our Member Experience Center Team. The Member Experience Program Manager is responsible for enhancing customer satisfaction. This role involves ... feedback , and satisfaction metrics to management. + **Data Analysis:** Analyze customer feedback , journey maps, and performance metrics to identify pain… more
- Xylem (Leetsdale, PA)
- … complaints and issues * Maintain positive relationships with customers * Analyze customer feedback and make recommendations for improvement Customer ... customer issues * Monitor and respond to customer reviews and feedback * Provide exceptional...with at least 1 year experience as a people manager or equivalent work experience that provides exposure to… more
- Amazon (Santa Monica, CA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program . The Senior Customer ... program . The key responsibilities of a Senior Customer Success Manager include but are not...and new products to improve Amazon product based on customer feedback , data analysis, and feature gaps… more
- Percepta (Houston, TX)
- …we bring first-class service across each market we support. As a **Bilingual Spanish Customer Service Case Manager ** working onsite in **Houston, TX** , you'll ... unique culture. **What You'll Be Doing** The **Bilingual Spanish Customer Service Case Manager ** will work with...specified goals as set forth by management + Provide feedback to management for the continued and improved performance… more
- Amazon (Seattle, WA)
- … Program Manager , you'll drive beta programs to gather critical customer feedback on Alexa and Echo products. Working closely with cross-functional ... to make your mark. Key job responsibilities As a Program Manager on the Alexa Preview team,...beta programs, defining testing approaches and collecting Beta participants feedback . Serving as the beta program point-of-contact,… more
- Carrier (Fort Wayne, IN)
- …the organization. + Ensure Net Promotor Score (NPS) survey is implemented and captures customer feedback with corrective actions. Quality + Work with customer ... for the HVAC, refrigeration, and related markets globally. The Customer Success Manager will be responsible for...customer initiatives. + Conduct periodic reviews to assess customer health, gather feedback , and communicate within… more
- Netflix (UT)
- …Payments Fraud, and Privacy. You will work closely with product teams to integrate customer feedback and lead initiatives to ensure CS readiness. In addition to ... content and cutting-edge technology. As the Investigations & Response Manager , Customer Trust & Privacy, you'll play...stakeholder interests. + CS Advocacy: Be the voice of Customer Service, ensuring their needs and feedback … more
- Justworks (New York, NY)
- Customer Success Manager at Justworks (View all jobs) New York, New York Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great ... and partner with others to effect change! As a Customer Success Manager , you will develop strong...strategies proactively + Promotes new key products, benefits, and program initiatives to the customer + Provide… more
- Saint-Gobain (Largo, FL)
- The Customer Experience Manager is a key member of the Americas Leadership Team, responsible for shaping and executing business strategies that enhance ... overseeing the US customer service organization, driving improvements in customer management quality and activities. Additionally, the manager indirectly… more
- Belcan (Kalamazoo, MI)
- Program Manager Job Number: 353202 Category:...needed to gain credible and timely information to provide customer feedback on a cadence consistent with ... Professional First / Mid Mgmt Description: Job Title: Program Manager Pay Rate: $39.5 / hr...with direct accountability for final results. Responsibilities: * Ensures customer requirements are met * Creating the program… more
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