- Capital One (Mclean, VA)
- …of America, McLean, Virginia Manager , Product Management - Enterprise Customer Entity Resolution **Product Management** Product Management at Capital One ... strategy in an iterative, outcome-focused and well-managed way **As part of the Manager , Product Management role on the Enterprise Customer Matching team, you… more
- Republic Services (Indianapolis, IN)
- …oriented approach to ensure consistent and effective resolution of escalated customer requests. This manager will utilize a continuous improvement mindset ... **POSITION SUMMARY:** The Customer Care Manager reports directly to,...insight into these elevated concerns to determine and facilitate resolution + Takes full ownership from escalation to … more
- TD Bank (Charlotte, NC)
- …for this role. **Line of Business:** Finance **Job Description:** The Recovery & Resolution Planning Manager leads development and supporting the achievement of ... providing interpretation through in-depth understanding of the business. The Recovery & Resolution Planning Manager provides forecasts and financial plans to… more
- Intuit (Tucson, AZ)
- …working with business unit customer experiences team + In summary, the Executive Resolution Manager role requires someone who can not only manage complex and ... the President (OOP) Executive Team as a full-time Executive Resolution Manager and be a part of...process, providing regular updates as needed including a close-loop resolution summary. + Analyze customer concerns and… more
- American Express (New York, NY)
- …you to share your resume so that you can be considered for future Manager (Band 35) opportunities within the American Express National Bank (AENB) Treasury Team ... uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in… more
- Aston Carter (Baltimore, MD)
- Job Title: Collections and Resolution SpecialistJob Description As a Collections and Resolution Specialist, you will actively collect open accounts receivable ... You will update the Get Paid AR collection system, respond to customer inquiries, reconcile accounts, and perform administrative tasks. You will also handle… more
- TD Bank (New York, NY)
- …a strong Treasury background in addition to experience working on Recovery and Resolution Planning in a GSIB. Knowledge of second line work, more specifically ... is a plus. The candidate will play a key role in the Recovery and Resolution Plan review and challenge process. **Depth & Scope:** + Recognized as top level expert… more
- Childrens Hospital of The King's Daughters (Chesapeake, VA)
- …+ High school diploma or equivalent required. + Minimum of one year credit resolution , customer service and document imaging acquired in a hospital patient ... + GENERAL SUMMARY + The Credit Resolution Specialist is responsible for monitoring and resolving...the payer and patient is accurate. Reports to department manager . + ESSENTIAL DUTIES AND RESPONSIBILITIES + Maintains compliance… more
- Fifth Third Bank, NA (Grand Rapids, MI)
- …cases, investigating these cases to meet regulatory requirements, delivering excellent customer service by ensuring correct case decisions and providing maximum ... and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results.… more
- Percepta (Houston, TX)
- …we bring first-class service across each market we support. As a **Bilingual Spanish Customer Service Case Manager ** working onsite in **Houston, TX** , you'll ... unique culture. **What You'll Be Doing** The **Bilingual Spanish Customer Service Case Manager ** will work with...a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution… more
- CyrusOne (San Antonio, TX)
- The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our ... in collaboration with engineering and technical teams, ensuring timely communication and resolution for the customer + Performance Monitoring & Reporting: Track,… more
- DealerOn, Inc. (Rockville, MD)
- Job Description: The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer -focused individual on the Customer Support Team. The ... customers' business goals to anticipate future needs + Prioritize, triage, and communicate resolution on escalated customer issues and requests + Manage multiple… more
- L'Oreal USA (St. Petersburg, FL)
- …/ Job Search (https://careers.loreal.com/en\_US/jobs/SearchJobs) / 192509 Manager - Customer Experience - Bilingual ... Permanent Florida Saint Petersburg, FL Supply Chain Full - Time 21-Nov-2024 POSITION: Manager , Customer Care DEPARTMENT: Customer Experience Support REPORTS… more
- Sage (Atlanta, GA)
- …communications * Oversee staff performance reviews, set goals and objectives * Facilitate customer resolution for escalated calls and follow up with dissatisfied ... Customer Support Manager Job Description: The...days/week in office* Key Responsibilities: Job Responsibilities: * Drive resolution and provide leadership to analysts in delivering superior… more
- Danfoss (Tallahassee, FL)
- Sr Customer Quality Manager Requisition ID: 41075 Job Location(s): Tallahassee, FL, US **Job Description** **The Senior Customer Quality Manager (CQM)** ... Lead 8D's with backend support teams for rapid issue resolution . + Data-Driven Communication: Use statistical and reliability tools...Technical Experience: 5+ years of experience as a quality manager and/or customer quality manager .… more
- Amazon (Seattle, WA)
- …operational structure, mechanisms for defect reduction, and enable faster issue resolution through self-service and seamless Customer Support interactions. This ... teams to improve monitoring/alarming and subsequent actions for proactive issue resolution ; identify and develop business cases for Customer self-service… more
- Pfizer (Memphis, TN)
- …Pfizer's revenue moves through this team), including customer order review and customer inquiries. Timely resolution of all customer and operational ... decision making. This includes trouble shooting and providing timely feedback/ resolution to customer inquiries including complaints, product information,… more
- National Credit Center (Austin, TX)
- …We are looking for individuals who thrive in a high-growth environment. The Customer Success Manager (Relationship Manager ) understands each customer ... their existing workflow with additional NCC products. The Relationship Manager must ensure that each existing customer ...product offering and, if not, determine why and the resolution (s) needed to retain the client. What You Will… more
- Mastercard (O'Fallon, MO)
- …businesses and governments realize their greatest potential._ **Title and Summary** Manager , Customer Technical Services Overview Who is Mastercard? Mastercard ... the goal of becoming an exemplary provider of best-in-class customer support. As a result, we're looking to bring...we're looking to bring on a Technical Support Team Manager that embodies our commitment to excellence. This role… more
- Amazon (Austin, TX)
- Description We are seeking a Software Development Manager who is deeply committed to building voice-based solutions that directly impact the experience of millions ... Kindle product lines. Our team invents solutions to predict customer issues and surface actions that customers can take...the customers. We are looking for a Software Development Manager (SDM) who is technically proficient on front-end and… more
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