- Lumen (Oklahoma City, OK)
- … Customer Success organization. This role is responsible for driving customer retention , managing complex renewal processes, and identifying opportunities for ... renewal terms with company objectives. Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies. Proactively… more
- TruGreen (Groveport, OH)
- …great place to work!" Position Overview Receives inbound call from a customer with a potential cancel. Inbound representative is responsible for resolving concerns ... root cause related offers in order to retain the customer 's business. Use high value saving techniques to meet...value saving techniques to meet product, and service sales retention targets, in a commission or incentive pay driven… more
- PagerDuty (St. Paul, MN)
- …executive engagement, adoption, professional services, support and PagerDuty University. Drive customer retention and expansion by identifying opportunities for ... in a flexible, award-winning workplace. As our Regional Vice President, North America Customer Success, you will be reporting to the Chief Customer Officer… more
- ISC2 (Little Rock, AR)
- …mindset. This position is not available to residents of California . Responsibilities Customer Retention & Success Serve as the primary point of contact ... Summary The Customer Success Account Manager is responsible for driving customer satisfaction, retention , and growth across assigned accounts. You will… more
- SHI (Raleigh, NC)
- …with SHI. Role Description Executing against given key performance indicators including customer retention , growth of customers business, and selling Cisco ... - in our offices or yours. Job Summary The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support Services & Software… more
- Suburban Propane (Findlay, OH)
- … Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. ... sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining… more
- Lineage Logistics (Novi, MI)
- …region. Develop and lead a team of Business Directors/Managers responsible for new customer pipeline opportunities and customer retention . Collaborate with ... Coordinate with appropriate functions to support market capacity reviews and customer service Review territory assignments to ensure adequate account coverage… more
- Cornerstone onDemand (Philadelphia, PA)
- …customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention , and success. In this role you will Team ... About the Role: As a Senior Customer Support Manager, you will lead a high-performing...Set clear goals, monitor performance, and ensure high-quality, timely customer interactions. Operational Excellence: Take ownership of support operations… more
- Oracle (Lansing, MI)
- …dashboards and reports using BI tools to track key metrics such as customer churn, retention , engagement, and satisfaction. Conduct deep-dive analyses to assess ... Job Description NetSuite is seeking a highly motivated, results-oriented Senior Customer Success Insights Analyst to join the Global Customer Operations team.… more
- Wolters Kluwer (Waltham, MA)
- … service" means in a digital, AI-enabled world, balancing operational efficiency with customer lifetime value, retention , and upsell potential. This role is not ... into a strategic value driver that improves retention , Net Revenue Retention (NRR) and customer lifetime value. This is a hybrid role and the person in this… more
- UPS (Fargo, ND)
- …and build long-term customer loyalty. With a focus on client satisfaction, retention , and growth, the Select Customer Success Account Manager will identify ... ensure a seamless customer experience, the Select Customer Success Account Manager will contribute to retention... Customer Success Account Manager will contribute to retention , expansion, and overall customer success. This… more
- Dodge Construction Network (Columbus, OH)
- …Generate high-impact product and feature launch campaigns that activate prospects and our customer base Customer Retention & Product Adoption Build ... Customer Success and Product teams to translate customer insights into playbooks that improve gross retention... customer insights into playbooks that improve gross retention and customer satisfaction Measurement & Impact… more
- Republic Services (Concord, NC)
- …and activities to increase account penetration & satisfaction to ensure profitable customer retention . Meets with operations management as appropriate to ... including market research, customer prospecting, sales promotion and customer retention strategies. Will be required to complete municipal sales training… more
- Aptyx (Charlotte, NC)
- …Accuracy Quote Dollars Purchased Quote Conversation Rates Client Satisfaction Levels Customer Retention Rates Purchase Orders from Upselling and Cross-Selling ... all specifications and client requirements are met efficiently. Development Customer Relationship Management: Develop and maintain strong relationships with existing… more
- Ryder System (Akron, OH)
- …competitive proposal. Training of RSR in proper phone skills and marketing techniques CUSTOMER RETENTION :Maintain a contact with the customers through multiple ... Essential Functions SALES:Develop leads through cold calls, telephone solicitation and customer visits. Through the use of product knowledge, assess customer… more
- PNC (Doylestown, PA)
- …successful in this position. Competencies Banking Products, Business Acumen, Collaborating, Customer Experience Management, Customer Retention , Decision ... to proactively drive Mass Affluent client acquisition, outreach and retention for purposes of generating revenue and deepening share...building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices… more
- Encore (Conshohocken, PA)
- …of their organization and provide outstanding customer service while focusing on customer retention . Services events and act as a point of escalation when ... compelling presentations that convey the value of Encore and effectively solve customer challenges. Effectively prepare and present quotes and proposals in a timely… more
- Comcast (Charlotte, NC)
- …the Comcast credo, ensuring a superior customer experience. Maintains and builds customer relationship to drive customer retention . Works with internal ... businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote… more
- The ODP Corporation (St. Louis, MO)
- …the customer experience. Supports community outreach initiatives to drive client/ customer retention . Works to continually develop personal selling skills and ... and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to… more
- Oracle (Lansing, MI)
- …customer engagements, time invested with them, customers' system adoption, and customer retention .- Earn and maintain different NetSuite certifications during ... Job Description Job Description What We're Looking For: As an Advanced customer support (ACS) Delivery Manager (DM) you will join a collaborative team of business… more
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