- Zscaler (San Jose, CA)
- …we are building a culture of execution centered on ** customer obsession,** collaboration, ownership and accountability. We value high-impact, high-accountability ... and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team,...be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability,… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …trains service desk staff to ensure effective troubleshooting, solution delivery, and customer service . + Uses ITSM platforms (eg, ServiceNow) to manage ... **Description** The IT Service Desk Manager is responsible for...of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation… more
- Enverus (Denver, CO)
- Customer Success Manager - Power and...to promote partnership in evaluating and presenting product / service portfolio expansion with the customer (s) + ... part of creating a brighter, more sustainable tomorrow. The Customer Success Manager will champion the ...individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when… more
- Crane Payment Innovations (Indianapolis, IN)
- ** Service Manager ** Location **IN, Indianapolis** Department **Field Support** Employment Type **Full Time** Have you ever used a self-checkout in at the grocer ... service branches. **WHAT YOU'LL BE DOING** As the Service Manager at CPI, you will play...**_Service Escalation Resolution:_** + Take ownership of service escalation resolution for both Cummins Allison… more
- Kerry (Beloit, WI)
- …teams in standard policies, procedures and best practices, ensuring world-class customer service . Build trusted relationships with assigned customers and ... degree preferred. + Minimum 3 years' experience in people management within a customer service role within the food & beverage or pharmaceutical industry… more
- SLAC National Accelerator Laboratory (Menlo Park, CA)
- Research Technical Manager - LCLS Operations Job ID 6571 Location SLAC - Menlo Park, CA Full-Time Regular **SLAC Job Postings** **Position Overview:** The Linac ... (LCLS) Operations Division is seeking a Department Head and Manager of the Area Management Department to join our...technical and professional knowledge. Serve as the initial managerial escalation point for problems from clients and other staff.… more
- Stanford Health Care (Palo Alto, CA)
- …regulatory compliance. Key Responsibilities: Vendor and Contract Management Service Request Assignment/Delegation Customer Liaison Project/Initiative Management ... II is the key point of contact for the customer ; they manage, supervise and aggregate internal and external...forwarded to. + Lease Administration. Has oversight of Landlord-Property Manager relationship for the purposes of escalation … more
- NetApp (Morrisville, NC)
- …case metrics are met according to company standards. ? Must demonstrate excellent customer service skills and **technology** know-how needed to work successfully ... group of individual contributors who are technical support and escalation engineers. ? Requires close supervision and detailed instruction...in high-pressure, time-sensitive situations where customer satisfaction is the goal. **_ This is a… more
- CORT (Memphis, TN)
- …conducts audits, and ensures adherence to TMS and DOT standards. + ** Customer Service and Issue Resolution:** Acts as escalation point for customer ... reorganization. + **Cross-Functional Collaboration:** Interfaces with sales, asset management, and customer service teams to align operational goals. + Other… more
- NetApp (San Jose, CA)
- …Manager to join our dynamic Product Management team as we expand our open-source-as-a- service platform. We are seeking a Product Manager , who is passionate ... about delivering world-leading products to a highly technical customer base of software developers and operators. As part of NetApp, Instaclustr empowers companies… more
- Home Depot (Atlanta, GA)
- …in this role is accountable for driving the activities of the team, ensuring customer service , and continuous improvement of processes and delivery. This role ... as part of a world-class controllership organization. The FBS Manager is responsible for leading a team of associate...role has experience leading people for guaranteeing the daily service delivery to multiple stakeholders across the company and… more
- Banc of California (Santa Ana, CA)
- …retention management, daily balancing, monthly certifications, and other related assignments. The manager ensures superior customer service and assistance to ... based on current and anticipated wire volumes. + Ensure high-quality, friendly customer service and resolve inquiries or complaints professionally and… more
- Bentley Systems (CA)
- …Bentley's support offerings by: + Acting as a first point of elevation and escalation for your customer , ensuring their issues are prioritized appropriately and ... **Support Account Manager ** **Location:** Home-based, US (PST preferred) **Position Summary:**...them to ensure the highest standards of attention and service . Along with forging strong relationships with Enterprise Success,… more
- Signature Aviation (Teterboro, NJ)
- …+ Bachelor's degree or equivalent experience. + Four (4) years or more of related customer service experience is preferred. + Minimum of 18 years of age. + ... ensuring each interaction reflects warmth, professionalism, and the elevated service our guests expect. More than a manager...members. + Serve as a resource on all guest service matters and as an escalation point… more
- Bentley Systems (Exton, PA)
- …3 years of experience as a Support Manager or equivalent role + Customer service experience with strong leadership skills + Competence with various tools, ... **Support Manager ** **Location:** Hybrid or Home-based, US (ET or...TCP/IP and Windows Active Directory + Experience with ITIL service management concepts (certification is a plus) + Understanding… more
- Arvato Bertelsmann (Pleasant Prairie, WI)
- …and Software as a Service (SaaS) companies. As a Technical Services Manager , you will lead a high-performing, customer -focused team while fostering a ... Services operations with a focus on safety, efficiency, and customer service . * Monitor and improve team...and adopt best practices. * Build and maintain strong customer relationships and serve as a key escalation… more
- Deluxe (Fort Worth, TX)
- …Our technology is paired with the latest in payment security and backed by superior customer service . We help business pay, get paid, optimize, and grow. Follow ... matter expert? Do you take pride in delivering a "white glove" customer experience? ABOUT US: Deluxe Merchant Services+ is an industry-leading complete payment… more
- altafiber (Honolulu, HI)
- …relationship with multiple carrier customers regarding revenue growth, revenue protection and customer satisfaction. The Senior Account Manager is the single ... point of coordination to optimize the customer relationship. They are expected to lead, coach and...'s satisfaction objectives. Interact with all management levels regarding service support and resources including escalation . Remove… more
- Enverus (Houston, TX)
- Sales Manager , Source-to-Pay Why YOU want this position At Enverus, we're committed to empowering the global quality of life by helping our customers make energy ... + Coordinates team structure by establishing sales territories, quotas, and goals + Escalation point for sales calls, provides daily coaching to sales team to… more
- GCG (Miamisburg, OH)
- …picking, packing, and shipping workflows to reduce errors and lead times **Exceptional Customer Service ** + Improve pick accuracy and shipping speed to drive ... layout to reduce storage costs + Oversee vendor and carrier communicationsregardinglogistics, service levels, and escalation resolution + Streamline receiving,… more
