- General Dynamics Information Technology (Offutt AFB, NE)
- … Manager (HDI-SCM) or HDI Desktop Support Manager (HDI-SDM) or Certified Customer Service Manager (CCSM) **Location** : + **On-site in Omaha, NE** ... Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Customer Service **Skills:** Customer Satisfaction,...impactful, and mission critical. Join our team as a ** Service Delivery Manager (SDM)** and make an… more
- CompuCom (Tucson, AZ)
- …Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Customer Service Delivery Manager to join our team. The Service Delivery ... Executives. **Responsibilities** + Enhances the expectations of the internal/external customer experience by overseeing the Service Delivery performance of… more
- Amazon (Herndon, VA)
- … team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform? AWS Customer Service provides global support to a wide ... such as Amazon EC2 and Amazon S3. The ADC Customer Service Technical Program Manager ...services and cloud infrastructure - Knowledge of ITIL framework and IT service management -… more
- ManTech (Doral, FL)
- **ManTech** is seeking a motivated, career and customer -oriented ** Service Delivery Manager ** to join our team in **Doral, FL** . **Responsibilities include ... and geographically dispersed enterprise, including OCONUS locations. + The ITSM Operations Manager shall monitor and report the operational status of the network;… more
- ManTech (Mclean, VA)
- **ManTech** is seeking a motivated, career and customer -oriented ** Service Delivery Manager - IT Asset Management** to join our team in **McLean, VA. and ... buildings will be required. **Minimum Qualifications** : + Bachelor's Degree in Information Technology , Business Administration, or a related field and minimum… more
- Microsoft Corporation (Dulles, VA)
- …, network, server, and storage equipment. Develops awareness of Information Technology Infrastructure Library ( ITIL ) Foundation components: Incident ... mission-critical 24x7x365 datacenter environment. + Applicable certifications: Information Technology Infrastructure Library ( ITIL ) Foundation,… more
- ManTech (Stennis Space Center, MS)
- **ManTech** is seeking a motivated, career and customer -oriented **Senior Service Delivery Program Manager ** to provide unparalleled support to our ... or **Chandler, AZ** . We are looking for a ** Service Delivery Program Manager ** to oversee the... delivery opportunities and issues + Taking accountability for service delivery performance, meeting customer expectations, and… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the ... Manage quality of all support services provided by the Service Desk, including ticket metadata, timeliness, customer ...leads + Experience with managing relationships with a Federal customer **Desired:** + ITIL certified + Experience… more
- Orion Consortium (Annapolis Junction, MD)
- …focused and result oriented + Senior Level Management Desired Skills: + Information Technology Infrastructure Library ( ITIL ) V3 knowledge + PMP ... + Oversee the end-to-end delivery and operational management of customer -facing enterprise IT services. + Ensure service ...of customer -facing enterprise IT services. + Ensure service levels meet or exceed agreed-upon metrics and KPIs,… more
- ManTech (Stennis Space Center, MS)
- …customer request through Task Order Award **Basic Qualifications:** + An Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... advancement. We are seeking a highly skilled and motivated ** Service Catalog Manager ** to join our Network...accuracy + Recommend additions, changes, and updates to the service catalog offerings considering customer frequently requested… more
- ManTech (Herndon, VA)
- …expiration to support avoiding lapses of coverage **Required Qualifications:** + An Information Technology Infrastructure Library ( ITIL ) v4 and an ... We are seeking a highly skilled and motivated **Senior Service Delivery Program Manager ** to join our... delivery opportunities and issues + Taking accountability for service delivery performance, meeting customer expectations, and… more
- Leidos (Charleston AFB, SC)
- …policies and processes that are compliant with industry standards (eg Information Technology Infrastructure Library ( ITIL ). + Partner with Talent ... **Description** The Service Management, Integration, and Transport (SMIT) IDQ has...MCEN prepares for the program recompete, the Regional Resource Manager will need to have a customer -… more
- Lumen (Richmond, VA)
- …subject to a government security investigation. + Other Requirements + Information Technology Infrastructure Library ( ITIL ) Certification, + Secret ... distribution services. The contractor will modernize, operate, and maintain base network infrastructure to meet Service Level Agreements (SLAs). **The Main… more
- TekSynap (Sierra Vista, AZ)
- …be applicable) + Certifications: One or more of the following: + Active Information Technology Infrastructure Library ( ITIL 4) Foundation + Practice ... other processes/products/services/work are affected by the root cause(s), including product/ service /work already delivered to the Customer . +...- the need to nimbly utilize the best that information technology offers to meet the business… more
- Microsoft Corporation (Manassas, VA)
- …Microsoft, Network Certifications, Project Management Professional (PMP), Information Technology Infrastructure Library ( ITIL ), Certified Datacenter ... customer experience (including but not limited to availability, safety, security, customer service ). Support escalation of issues to appropriate owner. +… more
- CoreCivic (Brentwood, TN)
- …solving, customer service , and analytical skills. Working knowledge of Information Technology Infrastructure Library ( ITIL ) practices. ... an accredited college or university with a Bachelor's degree in Computer Science, Information Technology or related field is required. Five years of experience… more
- Zantech (Arlington, VA)
- …and quality assurance concepts and guidelines for example, AGILE, Information Technology Infrastructure Library ( ITIL ), and Capability Maturity ... complex, mission focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We are looking for you; someone… more
- Zantech (MD)
- …and quality assurance concepts and guidelines for example, AGILE, Information Technology Infrastructure Library ( ITIL ), and Capability Maturity ... focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We are looking...the DoD OIG with a Defense-partner to support OIG Information Technology (IT). The DoD OIG Office… more
- Sarasota County Government (Sarasota, FL)
- …& asset management software applications. + Experience working within ITIL ( Information Technology Infrastructure Library ) framework for software ... Here. Stay Here. Do you have a background in information technology , project management, and analytical experience?...serve. To further value creativity, innovation, collaboration and great customer service - internally and externally. A… more
- Unilever (Englewood Cliffs, NJ)
- …+ Relevant certifications such as PMP (Project Management Professional), ITIL ( Information Technology Infrastructure Library ) or other technical ... Region specific knowledge surrounding the deployment and operation of IT services. + Strong customer service , interpersonal and communication skills. Desirable:… more
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