- Leidos (Edwards, CA)
- …program.** We are seeking a dynamic, mission centric leader to join our organization as a Customer Service Delivery Manager (CSDM) in support of our NASA ... as delivering a high level of customer satisfaction. **Primary Responsibilities:** The Customer Service Delivery Manager is responsible for the Centers'… more
- CompuCom (Atlanta, GA)
- …Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Customer Service Delivery Manager to join our team. The Service Delivery ... Do (Responsibilities) + Enhances the expectations of the internal/external customer experience by overseeing the Service Delivery...failures and improve quality. + Acts as the functional manager for all service management processes, being… more
- ManTech (Chantilly, VA)
- …of IT infrastructure hardware and software platforms + Excellent customer service and interpersonal skills + Strong analytical and problem-solving ... offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Center Manager ** to join our team in… more
- ManTech (Doral, FL)
- Currently, **ManTech** is seeking a motivated, career and customer -oriented ** Service Delivery Manager ** to join our team in **Doral, FL** . ... and geographically dispersed enterprise, including OCONUS locations. + The ITSM Operations Manager shall monitor and report the operational status of the network;… more
- General Dynamics Information Technology (Washington, DC)
- …Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make meaningful contributions ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you will help...24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work with the Service… more
- Northrop Grumman (Redondo Beach, CA)
- **Requisition ID: R10172794** + **Category:** Information Technology + **Location:** Redondo Beach, California, United States of America + **Clearance Type:** ... is seeking a second level (Level 2) **Classified Cybersecurity Manager ** to lead a team of Information ...teams, the Enterprise Services Program Management Office Team, the Information Technology Organization, and Industrial Security +… more
- MSys Inc. (Raleigh, NC)
- Job summary: Title: ITIL Incident Manager - Hybrid Location: Raleigh, NC, United States Length and terms: Long term - W2 or C2C Position created on 11/25/2024 ... of IT services. + Communication is pivotal liaising with supervisors/ service owners/customers/others coordinating activities/reviewing work status/exchanging information /resolving… more
- Leidos (Camp Springs, MD)
- …+ Continuous Process Improvement certification or executive course. + Information Technology Infrastructure Library ( ITIL ) Foundations certification. ... we do business. **Your greatest work is ahead!** Leidos is hiring a customer -oriented **_Information Technology Service Delivery Manager_** to support the… more
- TECO Energy (Tampa, FL)
- …strongly preferred. Licensing/Certification Required: Expected to obtain Information Technology Infrastructure Library ( ITIL ) Certification ... cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all...N/A Licensing/Certification Required: Expected to obtain Information Technology Infrastructure Library ( ITIL… more
- General Dynamics Information Technology (Fairfax, VA)
- …Information Technology (IT) Services, Information Technology Infrastructure Library ( ITIL ),ITSM, Service Desk Management **Experience:** 5 ... on customer experience improvements. + ServiceNow implementation/development + Active ITIL v4 Practitioner: Service Desk certification (or ITLI v4… more
- CACI International (Annapolis Junction, MD)
- Customer Facing Senior Manager Job Category: Engineering...Would Be Nice to Have** + Information Technology Infrastructure Library ( ITIL ) ... Post. CACI's Global Enterprise Services program is seeking a ** Customer Facing Senior Manager ** to support its...25 years of experience and HS/GED **OR** Bachelor's in Information Technology Systems Management, IT/Computer Science, and… more
- Comcast (Philadelphia, PA)
- …by applicable law. **Skills:** Program Management; Executive Presence; Information Technology Infrastructure Library ( ITIL ); People Leadership ... and projects, preferably within cyber, fraud, customer service or information technology +...- related operational support role + Fundamental experience with ITIL practices ( ITIL Certified v4 foundations preferred)… more
- COMSO, Inc (Annapolis Junction, MD)
- Customer Facing Senior Manager (TS/SCI w/...enterprise IT services Desired Skills: + Information Technology Infrastructure Library ( ITIL ... Delivery Management: + Oversee the end-to-end delivery and operational management of customer -facing enterprise IT services. + Ensure service levels meet or… more
- Orion Consortium (Annapolis Junction, MD)
- …focused and result oriented + Senior Level Management Desired Skills: + Information Technology Infrastructure Library ( ITIL ) V3 knowledge + PMP ... + Oversee the end-to-end delivery and operational management of customer -facing enterprise IT services. + Ensure service ...of customer -facing enterprise IT services. + Ensure service levels meet or exceed agreed-upon metrics and KPIs,… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …Security + CISA + CISSP + GCED + GCIH + CCSP Desired: + Information Technology Infrastructure Library ( ITIL ) V3 knowledge + PMP Benefits + Health ... + Oversee the end-to-end delivery and operational management of customer -facing enterprise IT services. + Ensure service ...of customer -facing enterprise IT services. + Ensure service levels meet or exceed agreed-upon metrics and KPIs,… more
- ManTech (Herndon, VA)
- …customer request through Task Order Award **Basic Qualifications:** + An Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... advancement. We are seeking a highly skilled and motivated ** Service Catalog Manager ** to join our Network...accuracy + Recommend additions, changes, and updates to the service catalog offerings considering customer frequently requested… more
- ManTech (Herndon, VA)
- …expiration to support avoiding lapses of coverage **Required Qualifications:** + An Information Technology Infrastructure Library ( ITIL ) v4 and an ... We are seeking a highly skilled and motivated **Senior Service Delivery Program Manager ** to join our... delivery opportunities and issues + Taking accountability for service delivery performance, meeting customer expectations, and… more
- Department of State - Agency Wide (Washington, DC)
- …and staffing plans. Oversees planning and direction for implementing the Information Technology Infrastructure Library ( ITIL ) for IT best practices ... directing IT projects using standard project management methodologies. 2. Customer Service - This skill is generally...Experience planning and directing the improvement of an IT Infrastructure Library ( ITIL ). Experience with… more
- Lumen (Charleston, WV)
- …selected will be subject to a government security investigation). Information Technology Infrastructure Library ( ITIL ) Certification, Secret ... will modernize, operate, and maintain base network infrastructure to meet Service Level Agreements (SLAs). The Lead Project Manager is responsible to… more
- Lumen (Columbus, OH)
- …be subject to a government security investigation. Other Requirements Information Technology Infrastructure Library ( ITIL ) Certification, Secret ... distribution services. The contractor will modernize, operate, and maintain base network infrastructure to meet Service Level Agreements (SLAs). **The Main… more
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