- Leidos (Washington, DC)
- …system) in a timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Support ( Tier 2) Lead, you will be responsible, to ... You will work closely with other members of the Customer Support Service team as well as...2 knowledge articles and ensure that instructions include steps Tier 1 can take to resolve customer … more
- ManTech (Vienna, VA)
- **ManTech** is seeking a motivated, career and customer -oriented ** Tier I Support Engineer** to join our team in **Tysons, VA** . In this role, you will be ... part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises...runbooks and playbooks to provide a meaningful resolution to Customer + Provide high-touch assistance to highest Tier… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites. +… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a motivated, career and customer -oriented ** Tier II Support Engineer** to join our team in **Tysons, VA.** In this role, you will be ... as part of a team of engineers/consultants that globally ensures 24 hour customer support _Work Shift_ This role requires a flexible full time schedule during… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer -oriented **Lead Service Desk Support Specialist - Tier 1** to join our team supporting a large ... Operation. You will be the lead expert for a Tier 1 support team who will serve...calls and respond to emails and chats to troubleshoot customer issues, to support the 3,800 users… more
- Validity (Broomfield, CO)
- …Customer Success. + Collaborate closely with cross-functional teams as appropriate to resolve customer issues. + Train Support Tier I team members, Client ... interpret data from a very logical, systematic perspective. This Support Tier II position will enable you...support channels (cases, phone, and chat). + Reproduce customer issues in a sandbox environment to resolve advanced… more
- General Dynamics Information Technology (Bethesda, MD)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/ Customer Service Support Specialist with GDIT. A career ... operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help...Tier II or higher as required + Analyzes customer needs to determine functional requirements + Comprehensive knowledge… more
- ManTech (Washington, DC)
- …ManTech is seeking a motivated, career and customer -oriented **Senior** **Service Desk Support Specialist - Tier 2** to join our team in Washington, DC. ... diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds...sites and third-party warehouses. + Provide in-person, "white glove" support to customer VIPs at RFK Main… more
- SAIC (Beltsville, MD)
- …infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. + IT Customer Support experience ( Tier I and/or Tier ... + Monday - Friday, evenings (3-11:30pm) This role provides Tier II support in the monitoring, management,...Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work… more
- Siemens Digital Industries Software (Boston, MA)
- … Customer Support team. This role is crucial in delivering top- tier customer success by providing advanced troubleshooting, debugging, and solutions for ... customer experience. + Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket resolution. +… more
- Jabra (Lowell, MA)
- **Role:** Responsible for resolving technical escalations from Tier 1 support , consulting with the Tier 3 support team on tickets, and escalating those ... stakeholders. **Key responsibilities:** + Resolve technical issues escalated by Tier 1 Support + Reproduce, and resolve...of contact for customers/stakeholders while that ticket remains in Tier 2 + Ensure that the customer … more
- CACI International (San Antonio, TX)
- …responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. ... Tier 2 Cerner Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong critical thinking… more
- Robert Half Technology (Nashville, TN)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex… more
- Allied Universal (Fullerton, CA)
- …and security technical engineer jobs! AMAG Technology, an Allied Universal(R) Company, is hiring a Tier 3 Technical Support Engineer. A Tier 3 Technical ... and AMAG Access Control systems **RESPONSIBILITIES:** + Provide Exceptional Customer Service at all times. + Provide support...3 services rendered. (All requirements are software and hardware support program related) + Provide Tier 2… more
- Robert Half Technology (Nashville, TN)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced… more
- William C Brown Inc (Springfield, VA)
- … our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service support ... Systems Administrator ( Tier 2 Desktop Support ) EOE Statement...and 3+ years of prior relevant experience. Location: On Customer Site.US Citizenship Required. COVID-19 Vaccination. Location Springfield Full-Time/Part-Time… more
- Robert Half Technology (West Des Moines, IA)
- …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support...business needs. * Must be committed to providing exceptional customer service. * Must have a strong attention to… more
- Amentum (Washington, DC)
- Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer . We are looking for team members ... are pipelining candidates for future roles._ You enjoy providing Tier 2 support while multitasking in a...with core IT principles and technologies + Provide excellent customer service, while serving as a technical expert and… more
- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support Specialist Irving,...The position will be end user facing so excellent customer service skills and communication is desired. This is ... financial company in the DFW area is seeking a Tier 1 IT Support Specialist to join...MS Teams + Provisioning equipment + Experience providing excellent customer service and communication with end users **You will… more
- Insight Global (Braintree, MA)
- Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or ... Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies *...end point encryption tools eg Sophos preferred * Strong Customer Service Skills (will need reference checks here) *… more
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