- Warner Bros. Discovery (New York, NY)
- …best selves. Here you are supported, here you are celebrated, here you can thrive. ** Analyst , CX Data & Insights ** Your New Role As the Analyst for ... CX Data & Insights , specializing in AI/ML & Automation Initiatives, you will...Define and drive the AI/ML and automation roadmap for CX Data & Insights , aligning… more
- Warner Bros. Discovery (New York, NY)
- …here you can thrive. Your New Role As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, and day-to-day implementation ... stakeholders across the organization access to foundational CX data . + P artner with Dynamic Insights pillar to operationalize CX -driven partner KPIs by… more
- FirstBank PR (San Juan, PR)
- …and synthesizing third-party research, internal surveys, and Voice of the Customer (VoC) data to generate actionable insights that drive improvements in customer ... plays a critical part in supporting the Customer Experience ( CX ) team by transforming complex data into...channels (surveys, NPS, social media, complaints, etc.) into cohesive insights to drive CX strategy. . Develop… more
- City National Bank (Los Angeles, CA)
- …experience level* *In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or...CX research programs. And finally, it includes leveraging CX data to create dashboards and reports… more
- Atlantic Health System (Morristown, NJ)
- … and a strong background in data analytics and storytelling. The Consumer Insights Analyst plays a critical role in shaping our understanding of the ... and call center activity, and appointment scheduling, and provide insights , data visualization and storytelling to map...clear recommendations to leadership and business partners + Ensures data quality and accuracy in all CX … more
- Liberty Latin America (PR)
- …to, the following:** + Lead the identification of trends. Distill complex data into actionable insights . Build advanced dashboards that provide comprehensive ... **Wht's the role?** As a B2B Customer Experience Analyst , you will be responsible for developing and...as a trusted advisor to leadership and collaborators, using data -driven insights to influence strategic decisions and… more
- Principal Financial Group (Des Moines, IA)
- …across channels and journeys. You'll serve as the bridge between marketing, enterprise CX , data , and technology teams-ensuring customer insight is not just ... Data into Clear, Actionable Insight** + Analyze survey data , customer metrics, and CX inputs from...degree or equivalent experience + 2+ years in VOC, CX , customer insights , analytics, or marketing operations… more
- BlackRock (Princeton, NJ)
- …the globe, and 3. Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights , analytics, marketing, ... acquiring, harmonizing, and managing MASS Model third party client data for reporting purposes. The metrics produced by the...**About Client Experience** Our mission within the Client Experience ( CX ) organization is to make it easier for clients… more
- Newegg Inc. (Diamond Bar, CA)
- …capability to manage multiple priorities and projects. + Skilled at translating data insights into actionable business strategies. + Demonstrates a customer- ... forecast staffing needs, and identify operational gaps. + Provide data -driven insights and recommendations to improve efficiency,...meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data , identify… more
- NRG Energy, Inc. (Lindon, UT)
- …or a related field, plus 3 years of professional experience as a Business Analyst , Data Analyst , or any occupation/position/job title involving business ... reports, and key business metrics to support Customer Experience ( CX ) teams in data -driven decision-making (10%). Analyze...providing leaders (VP and Director level) with timely, accurate insights into CX performance and customer behavior… more
- Stanford Health Care (Newark, CA)
- …Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and metrics and ensuring the integrity of all data used ... (United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting … more
- NextEra Energy (Houston, TX)
- …measuring, and improving how customers interact with our company across all touchpoints. ** Data Analysis & Insights ** + Collect and analyze customer feedback ... to improve customer satisfaction and loyalty + Synthesize qualitative and quantitative data into actionable insights **Customer Journey Mapping** + Map… more
- Palo Alto Networks (Santa Clara, CA)
- …intelligent solutions. + Predictive Analytics & Proactive Solutions: Leverage machine learning insights from CRM data to identify case trends, proactively ... of precision that drives great outcomes. **Your Career** As an IT Business Analyst , you will be the strategic force transforming our Customer Support operations… more
- Coinbase (Boise, ID)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA… more
- Oracle (Lincoln, NE)
- …and customer-facing support for Oracle Analytics Cloud (OAC) and Fusion Data Intelligence (FDI). This role is responsible for troubleshooting complex issues, ... + Oracle Analytics Cloud (OAC) - dashboards, RPD modeling, data visualization + Fusion Data Intelligence /...+ Experience Supporting Oracle Fusion Applications (HCM, SCM, ERP, CX ). + Working knowledge of REST APIs, JSON payloads,… more
- Coinbase (Charlotte, NC)
- …supported. The CX Analytics Engineering team bridges the gap between data engineering, data science, and business analytics by building scalable, impactful ... data solutions. We transform raw data into actionable insights through robust pipelines,...doing (ie. job duties):**.* Analytics engineer is a hybrid Data Engineer/ Data Scientist/Business Analyst role… more
- S&P Global (New York, NY)
- …solutions** that transform QE practices-enabling **autonomous testing** , **predictive insights ** , and **intelligent decision-making** . As a hands-on technical ... architect, you will collaborate across **Engineering** , **Product** , ** Data Science** , and **Transformation** teams to embed **Agentic AI** into the QE… more
- Microsoft Corporation (Redmond, WA)
- …partners to expand reach and accelerate D365 Contact Center revenue. + Customer & Market Insights * Use data -driven insights to inform the product roadmap ... through vertical market expansion, strategic partner ecosystems, and customer experience ( CX ) innovation initiatives. + Monitor and report key performance indicators… more
- Coinbase (Salem, OR)
- …and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects that ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our...meaningful business impact. You'll have the opportunity to transform data into valuable business insights and help… more
Related Job Searches:
Analyst,
CX,
Data,
Data Insights,
Data Insights Analyst,
Insights,
Insights Analyst