- Mass Markets (Wichita, KS)
- …trusted partner in the industry. We are seeking an experienced Insurance Call Center Customer Service Director experienced in Property and Casualty and ... the P&C industry and account management. Experience in BPO insurance contracts, call center operations, customer services and/or retention is preferred. In… more
- Intellatriage (Brentwood, TN)
- …prime mover in a rapidly growing, patient-focused business. We are actively recruiting a talented Director of Call Center Operations to join our team of ... enterprise. This person will have oversight over the day-to-day operations of IntellaTriage's call center to ensure efficient and effective management of service… more
- City of New York (New York, NY)
- …for the Citywide User Support Division. Under general direction, the FISA Call Center (FMS/PIP Help Desk) Deputy Director will serve as the "front-line" of ... (CHRMS), Remedy and others. The FISA Call Center (FMS/PIP Help Desk) Deputy Director will:...open to City employees who are permanent in the Customer Information Representative title or a comparable title. Additional… more
- Mass Markets (Wichita, KS)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... sales through the actions of others + Understanding of call center tools and technology used to...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Mass Markets (Mesilla, NM)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. Our team is looking for a highly skilled call center customer service manager who can motivate sales and service ... strong work ethic. A background in call center operations management is required, and customer ...direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to… more
- Novo Nordisk (Plainsboro, NJ)
- …in the areas of Digital, Patient Solutions, Telehealth/Pharmacy solutions, and Customer Contact Center + Demonstrated problem-solving and negotiation skills, ... on Patient Solutions Transformation. Relationships This position reports to a Director /Senior Director in Business Applications within the Information Technology… more
- Beth Israel Lahey Health (Lawrence, MA)
- …(when applicable), and referrals to community resources. **Responsibilities:** + Under the supervision of the Call Center Director , the Call Center ... alignment with the organization's mission. + Works with the Call Center Director to evaluate...those pertaining to patient rights, to ensure that exceptional customer service and patient care may be provided. +… more
- HCA Healthcare (Nashville, TN)
- …you to be a part of our team. **Job Summary and Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service ... that invests in you as a HR Shared Services Director - Onboarding? At HCA Healthcare, you come first. HCA...and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure… more
- The Conference Board (New York, NY)
- Senior Director , Marketing & Communications Center Apply Now! Back to search Location: New York, NY Department: Marketing and Communications Center Posted: ... a reasonable accommodation, please email Sarah Baylis atSarah.Baylis@conference-board.org or call at ###. Please indicate your full name, contact...with other TCB Centers and business units. The Senior Director also 'pinch hits' for the Center … more
- CyrusOne (Sterling, VA)
- We are looking for a Data Center Regional Operations Director to oversee the daily facility operations of all data centers within the region, by managing both ... exceptional customer experience each day for every customer . The Regional Operations Director oversees teams...services + Work with the Vice President of Data Center Operations to assure that environmental issues are handled… more
- British Swim School (South San Francisco, CA)
- Enrollment Sales Manager ( Call Center ) Full Time * Hybrid - US Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY ) ... The Call Center Manager at British Swim School...and Abilities Enthusiastic, assertive personality with strong relationship and customer service skills. Effective and Influential Leadership in a… more
- Mass Markets (Las Cruces, NM)
- …people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or ... in the industry. Our team is looking for experienced call center leaders to support commercial and...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Trinity Health (Ann Arbor, MI)
- …performance and growth. Ability and knowledge to perform all duties and functions of a Call Center Operator, Customer Care Representative I and a Call ... training needs within the department. Report to Manager and Director all education activity and outcomes. Conduct classroom training...Assurance program. Assist in monitoring and reviewing of all customer care representative and call center… more
- AbbVie (Mettawa, IL)
- …YouTube, LinkedIn and Tik Tok (https://www.tiktok.com/@abbvie) . Job Description The Associate Director , Center of Excellence, Field Analytical Tools is a ... and ongoing implementation of field analytical tools. The Associate Director , Center of Excellence (CoE) Field Analytical...designs are driving the right behavior, and ensuring our call plans, field tools and operations provide our field… more
- Encore (Chicago, IL)
- Position Overview The Director , Event Technology I is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures ... revenue less that $3M and report to an Area Director , Venues, Regional Director , Venues or RVP,...at all levels of their organization and provide outstanding customer service while focusing on customer retention.… more
- University of Michigan (Ann Arbor, MI)
- …and ensuring access standards are met. + Monitors and ensures call center employees comply with providing quality customer service. + Adopts practices to ... and time to facilitate the learning and ongoing development of staff. + Coaches call center staff through challenging customer service issues. + Counsels… more
- Kelly Services (MI)
- …put people first - so your impact really will change lives. Our **Sr Director Kelly Education Contact Center Operations** is accountable for successful direction ... indirectly and directly 3-5 Manager Level professionals + Ensuring that every customer interaction across all communication channels including text, chat, email, and… more
- CenterLight Health System (Ridgewood, NY)
- JOB PURPOSE: The Center Service Director (CSD) - Operations, under the direction of the VP of Clinical Services, supervises all day-to-day operations of the ... will help coordinate the multi-disciplinary integrated care in the community, Day Health Center , Diagnostic & Treatment Center and throughout the continuum of… more
- Walmart (Bentonville, AR)
- …the contact center ; integrating operational strategies into an overall contact center strategy; overseeing the process to ensure customer service levels, ... decisions. Provides strategic oversight of internal and external workforce management and call allocation initiatives and training across the customer service… more
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