- Mass Markets (Wichita, KS)
- …trusted partner in the industry. We are seeking an experienced Insurance Call Center Customer Service Director experienced in Property and Casualty and ... the P&C industry and account management. Experience in BPO insurance contracts, call center operations, customer services and/or retention is preferred. In… more
- IntelliDyne (El Paso, TX)
- Program Director - Call Center Clearance: Public Trust Clearance Status: Exempt Location: El Paso, Texas (with travel to other locations) This is not a remote ... Director who will provide oversight in a multi-location Call Center Support in a high volume,...vision is always delivered + Developing the standard for call quality and customer satisfaction metrics to… more
- Mass Markets (Las Cruces, NM)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... sales through the actions of others + Understanding of call center tools and technology used to...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Mass Markets (Mesilla, NM)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Mass Markets (Wichita, KS)
- …ourselves as a trusted partner in the industry. We are seeking an experienced Insurance Call Center Claims Director experienced in Property and Casualty and ... the P&C industry and account management. Experience in BPO insurance contracts, claims, call center operations, customer services and/or retention is… more
- Alight (IL)
- …Be Alight. Learn more at careers.alight.com. The Strategic Sourcing Category Manager ( Call Center /BPO) is accountable for developing (with input from ... life cycle and commercial activities for aligned suppliers primarily aligned to the customer care space. Serves as the organizational expert in the category to meet… more
- SMBC (Los Angeles, CA)
- …colleagues and external clients over telephone and via email. Analyze customer account information and provide recommendations for customized solutions, reinforcing ... colleagues and external clients over telephone and via email. Analyze customer account information and provide recommendations for customized solutions, reinforcing… more
- Mass Markets (Garden City, GA)
- …SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for a highly skilled call center customer service manager who can motivate sales and ... strong work ethic. A background in call center operations management is required, and customer ...direct reports. Operations Managers work closely with the site director and client account managers to ensureadherence to corporate… more
- Robert Half Management Resources (Pittsburgh, PA)
- …is a must, and experience in Agile product management, Call Center Metrics, Call Center Customer Service, Call Center Operations, Fast Paced ... Description We are in search of a Director of Contact Center Operations to...center setting. * Demonstrated experience in delivering exceptional call center customer service. *… more
- Stanford University (Stanford, CA)
- Sr Director , HR Service Center **Human Resources...and non-academic populations.** + **Experience overseeing an HR service center and call center at ... Stanford University Human Resources (UHR) is seeking a Senior Director , HR Service Center to build and...work environment. + Prior experience establishing an HR Service Center / call center organization; experience overseeing… more
- Lowe's (Mooresville, NC)
- Director Pro Solutions Center The ...of Bachelor's Degree + 7-10 years of experience in call center management, with regional or national ... Solutions Center is responsible for directing and implementing the Pro Solutions Center in efforts to drive a positive customer experience across the entire… more
- University of Miami (Medley, FL)
- … customer objectives. + Uses industry standards for quality auditing and call center agent performance scorecards. + Facilitates the implementation across the ... of UHealthConnect has an exciting opportunity for a full-time Director , Contact Center Quality Management (QM) &...to deliver experiences that drive brand loyalty and high customer satisfaction. The director creates and implements… more
- HCA Healthcare (Nashville, TN)
- …you to be a part of our team. **Job Summary and Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service ... that invests in you as a HR Shared Services Director - Onboarding? At HCA Healthcare, you come first. HCA...and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure… more
- Beth Israel Lahey Health (Lawrence, MA)
- …(when applicable), and referrals to community resources. **Responsibilities:** + Under the supervision of the Call Center Director , the Call Center ... alignment with the organization's mission. + Works with the Call Center Director to evaluate...those pertaining to patient rights, to ensure that exceptional customer service and patient care may be provided. +… more
- UNC Health Care (Morrisville, NC)
- …the health and well-being of the unique communities we serve. **Summary:** The director will lead our enterprise-wide access center capacity management programs, ... access improvement strategies in response to ever changing market forces. This director is a crucial contributor to strategy, future programs, business development,… more
- The Conference Board (New York, NY)
- Senior Director , Marketing & Communications Center Apply Now! Back to search Location: New York, NY Department: Marketing and Communications Center Posted: ... a reasonable accommodation, please email Sarah Baylis atSarah.Baylis@conference-board.org or call at ###. Please indicate your full name, contact...with other TCB Centers and business units. The Senior Director also 'pinch hits' for the Center … more
- CyrusOne (Sterling, VA)
- We are looking for a Data Center Regional Operations Director to oversee the daily facility operations of all data centers within the region, by managing both ... exceptional customer experience each day for every customer . The Regional Operations Director oversees teams...services + Work with the Vice President of Data Center Operations to assure that environmental issues are handled… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Director Case Mgmt Social Svcs position is responsible for strategy, function and operations of the Case Management & Social Work ... promoting the most cost-effective utilization of the hospital's resources. The Director Case Mgmt Social Svcs position deploys population-focused teams to enhance… more
- British Swim School (South San Francisco, CA)
- Enrollment Sales Manager ( Call Center ) Full Time * Hybrid - US Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY ) ... The Call Center Manager at British Swim School...and Abilities Enthusiastic, assertive personality with strong relationship and customer service skills. Effective and Influential Leadership in a… more
- Albany Medical Center (Albany, NY)
- …States of America) Salary Range: Min. $149,745 - Max $262,055 annual The Director of Pharmacy Operations is responsible for overseeing all operations of the ... Department of Pharmacy and the medication use processes of the Medical Center . Duties encompass strategic leadership and execution of pharmaceutical health care… more
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