- DriveTime (Tempe, AZ)
- …As a Team Lead , you will manage a team of Support Specialists on our Enterprise Service Desk . This role provides day-to-day oversight of our IT technical ... & professional certifications considered + Minimum of 5 years in an IT Service Desk or support role, preferably within a financial or automotive vertical +… more
- McIntire Solutions (Chantilly, VA)
- …+ Support the implementation and on-going management of an enterprise level IT Service Desk application + Lead and participate in IT projects + ... Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in… more
- Leidos (Kansas City, MO)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?** This contract is responsible for maintaining… more
- SAIC (Reston, VA)
- …mission excellence on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading ... the Service Desk team as part of a larger ... with 15+ team members within various shifts. The service Desk Lead supervises the… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Senior...thin clients, and tablets. + Work with the assigned lead for all desktop-related projects to assist in user… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- TekSynap (Fort Belvoir, VA)
- …reviews + Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self- service actions (currently using ... of experience + US Citizen **Overview** We are seeking an Enterprise Customer Services Lead to provide technical support for our customer Defense Threat… more
- CAE USA INC (Tampa, FL)
- …for all individual contributors outside of formal assessments + Responsible for scheduling Service Desk staff and assisting team when workload or schedule ... each other succeed. Summary Provide exemplary leadership for customer service /desktop support team. Applicants must have excellent communication and interpersonal… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- CACI International (Arlington, VA)
- Service Desk Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * * **The Opportunity:** CACI is seeking a Service Desk Manager to join our ...and engineering teams to quickly identify issues impacting the enterprise , triage, resolve incidents, document for root cause analysis,… more
- TekSynap (Washington, DC)
- …(SLAs). + Team Leadership: Lead , mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high performance, ... systems, ensuring efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the … more
- TekSynap (Silver Spring, MD)
- …Leadership & Development: + Lead , mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and ... QUALIFICATIONS** + 8+ Years Experience in Service Desk Management + Demonstrated ability to lead ...certifications (a plus) + Demonstrated experience in a Federal Enterprise IT environment + Demonstrated experience in developing and… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE...environment. The Infrastructure teams support servers running Red Hat Enterprise Linux (RHEL) 5 & 6, and Windows on ... by law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure… more
- New York eHealth Collaborative (New York, NY)
- …management of the enterprise IT budget as it relates to the Service Desk functions. + Direct staff in providing systems software debugging, troubleshooting, ... Service Desk Manager Job Details Job... Service Desk Manager Job Details Job Location Albany or...and Medicaid efforts. Position Summary: Are you ready to lead a dynamic team and make a real impact… more
- CAE USA INC (Orlando, FL)
- …environment. The candidate will assist their fellow employees by overseeing a service desk ticketing system to appropriately resolve software problems and ... AND RESPONSIBILITIES + Document and properly assign end user issues using a service desk ticketing system. + Troubleshoot problems with computer software and… more
- Leidos (Shaw AFB, SC)
- … service desk and VTCs + Track and submit monthly service desk metrics + Participate in or lead special projects and day‐to‐day operations as needed ... **Description** The Leidos National Security Sector is hiring for a ** Service Desk /VTC Technician** to support US Army Central G2. The program provides IT… more
- State of Massachusetts (Chelsea, MA)
- …business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating, troubleshooting, escalating, and ... of Technology Services and Security (EOTSS)* is the state's lead office for information technology. We provide enterprise...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- State of Massachusetts (Chelsea, MA)
- …owners and visitors to the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the first point of contact for ... Office of Technology Services and Security (EOTSS)*is the state's lead office for information technology. We provide enterprise...End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing… more
- General Dynamics Information Technology (Edwards AFB, CA)
- …of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist** with GDIT. A career in enterprise IT means… more
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