- Dynatrace (Detroit, MI)
- …ensure flawless digital experiences. **Job Description** The Critical Incident and Escalation Director is responsible for leading the organization's response to ... management strategies, coordinating with various stakeholders, and overseeing the escalation process to address and resolve complex issues effectively. **Key… more
- Amazon (Los Gatos, CA)
- Description We are looking for a Senior Escalation Engineer to join our team at eero. The ideal candidate will be passionate about networking, with a deep ... are challenging to reproduce in the field. The Senior Escalation Engineer will spend 80% of their time managing...managing escalations and 20% improving tooling to support the escalation process. This position offers an exciting opportunity to… more
- Equitable (Syracuse, NY)
- Escalation Workflow & Process Analyst (Hybrid - Remote Possible) ( 240000I4 ) **Primary Location** : UNITED STATES-NY-Syracuse **Other Locations** : UNITED ... for the following locations: Syracuse, NY/ Charlotte, NC/ Or Remote** + Escalation Management: Handle complex and escalated customer issues. Ensure swift and… more
- Amazon (Nashville, TN)
- …is BNA12 in Nashville, TN. Middle Mile Partner Manager team is seeking an Escalation Specialist who will work with the team to develop, execute, and manage carrier ... standard work, with slight deviation outside of standard work. The MM Escalation Specialist escalates when actions needed deviate from available procedure and work… more
- BrightSpring Health Services (Englewood, CO)
- …Compliance Project Manager of the RCM Team, the Claims Escalation Specialist/Team oversees stakeholder and executive relationships by providing responses ... Time Off & Holidays Responsibilities + Creates, manages, and maintains project escalation reporting to both internal /external stakeholders and regulatory agencies +… more
- TEKsystems (Portland, OR)
- Currently seeking an Escalation Representative to join the team at a well known apparel company in Portland, OR! Handle and effectively resolve escalations on behalf ... phone, chat, or email channels. + Effectively handles third and fourth level escalation calls. Utilizes advanced knowledge and use of tools, policies, and practices… more
- Lenovo (Morrisville, NC)
- Sr. Escalation Manager **General Information** Req # WD00071359 Career area: Hardware Engineering Country/Region: United States of America State: North Carolina ... anywhere in the United States.** Once engaged, the Senior Escalation Manager (EM) is the primary resource assigned to...At least 15 years of professional experience in a Escalation Manager, Technical project manager, or similar role +… more
- Publix (Atlanta, GA)
- **30211BR** **Position Title:** Sr Engineer 2 - Escalation Engineering - Atlanta **Department:** Publix Technology **Location:** Atlanta, GA **Description:** ... constant on Fortune Magazine's Best Companies to Work list. Join the Infrastructure Escalation Engineering team! As a Senior Engineer 2, you will be responsible for… more
- Palo Alto Networks (Santa Clara, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and broad and ... points to being successful in this role. **Your Impact** + This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that… more
- Amazon (Portland, OR)
- …is carrying on that tradition while leading the world in cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support ... and beneficial to the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things AWS, including numerous… more
- Canon USA & Affiliates (Chesapeake, VA)
- …and customer service skills to join our Sales Support team. The Sales Escalation Coordinator is the go-to person for resolving complex sales-related issues and ... complex sales inquiries and customer issues. - Provide process assistance and escalation support to the sales team members. - Document interactions, inquiries,… more
- JPMorgan Chase (Tampa, FL)
- …as provide advice on a broad range of other matters. As a Subpoena Escalation Attorney -Vice President, Assistant General Counsel within our Subpoena Escalation ... team, you will work independently and with outside counsel to represent the firm in handling and responding to complex and escalated civil, regulatory, and criminal third-party subpoena matters across JPMorgan Chase ("JPMC") lines of business and concerning… more
- Amazon (Seattle, WA)
- …and advocating for the very best for your customers? Read on ABOUT US The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support ... on and manage the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things AWS, including numerous leading… more
- Google (San Bruno, CA)
- …oversees and manages escalations across all YouTube product areas. As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure ... that we address escalations holistically. You will provide management of escalations, creating a pathway to resolution, and communicating with key stakeholders as well as our executive team. In this role, you will develop preventative solutions to address… more
- Amazon (Seattle, WA)
- …trusted company for customers. To deliver on this reputation for trust the Escalation Management & Prevention Team (EMP), part of Selling Partner Support (SPS), is ... tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of… more
- Amazon (Seattle, WA)
- …trusted company for customers. To deliver on this reputation for trust the Escalation Management & Prevention Team (EMP), part of Selling Partner Support (SPS), is ... tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of… more
- ThermoFisher Scientific (Carlsbad, CA)
- …Conditions** Office **Job Description** How will you make an impact? The Escalation and Calibration Compliance Manager oversees the field and depot calibrated tool ... program to ensure compliance is met and maintained. In this role, you will operate as the central contact for equipment management activities working with third party suppliers, Quality, and Global Procurement partners, to ensure adequate service is being… more
- Amazon (Seattle, WA)
- …trusted company for customers. To deliver on this reputation for trust the Escalation Management & Prevention Team, part of Selling Partner Support, is tasked with ... identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down… more
- Centene Corporation (Springfield, IL)
- …Programs (SHIPs). + Develops and leads projects and initiatives within the escalation response team to support process improvements. + Leads efforts with contact ... center team to research, review underlying facts of escalated inquiry, and determine validity of complaints and evaluate options to remedy these complaints. + Provides timely status update reports to members and internal stakeholders to support transparency… more
- Care Plus NJ (Paramus, NJ)
- Screener - Alternative Response to Reduce Instance of Violence and Escalation (ARRIVE) Organizational Overview: CarePlus New Jersey continues to be a leader in ... mental health and a pioneer in integrated care in Northern New Jersey for more than 45 years. CarePlus strives for excellence in mental health, addiction recovery, and community-based services. Our goal is to offer affordable, accessible, and holistic-centered… more
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