- ManpowerGroup (Redmond, WA)
- Our client, a leader in technology solutions, is seeking a Critical Situation Escalation Manager to join their team. As a Critical Situation Escalation Manager, ... Experience & Success department supporting the Critical Situation Management Escalation Team. The ideal candidate will have exceptional communication skills,… more
- Extra Space Storage (Midvale, UT)
- …employees recommend us as a great place to work We are looking for an ** Escalation Team lead** for our call center. This team will have approximately 10 employees to ... problems and identifying trends, identifying systems improvements. . Supervises escalation agents, meeting escalation service levels, customer experience… more
- Insight Global (Irving, TX)
- Job Description The Critical Situation Management Escalation Team (CMET) is part of CE&S. In CMET we aspire to earn our customers trust and loyalty by swiftly ... critical issues within the entire Microsoft technology ecosystem. Our escalation programs are constantly evolving as we support our...is actively looking to hire a Senior Critical Situation Escalation Manager to join our team. The ideal candidate… more
- PennyMac (Plano, TX)
- …journey. A Typical Day The Assistant Vice President Third Party Organization Client Escalation is a leadership role supporting third party channels as part of the ... Mortgage Fulfillment Division (MFD). As the AVP TPO Client Escalation , you will facilitate efficient and effective processes...supporting divisional customer service objectives. The AVP TPO Client Escalation will : + Lead a team of … more
- Ford Motor Company (Columbus, OH)
- …decision making. **In this position ** The California Reacquired Vehicles (RAV) Escalation Manager is the Ford lead for our California buyback review/approval ... customers/California Operations/and CRC buyback review/approval Operations. The California RAV Escalation Manager is also the primary lead for supporting Ford's… more
- Baptist Memorial (Memphis, TN)
- Summary The Denial Mitigation Specialist - Denial Escalation Quality Assurance evaluates the adequacy and effectiveness of internal and operational controls designed ... to meet work schedule demands. Good judgement and problem solving skills ( escalation process.) Ability to work with a high degree of confidentiality. Ability… more
- Walgreens (Deerfield, IL)
- …records details, complaints, comments, and action(s) taken. + Serves as first escalation point for problem resolution. Anticipates the needs of the customer, takes ... is available at www.walgreensbootsalliance.com . **Job ID:** 1550825BR **Title:** Escalation Specialist Centralized Services WAH Zone A **Company Indicator:**… more
- Amazon (Seattle, WA)
- …solving complex problems. We are seeking a Sr. Program Manager responsible for expense escalation and bespoke employee support. The Sr. PM will be the main point of ... teams to implement improvements to process and policy based on learnings from escalation and leadership support to provide an improved customer experience in the… more
- Robert Half Technology (Wallingford, CT)
- …We are offering an exciting opportunity in New Haven County, Connecticut, for an IT Escalation Engineer. In this role, you will be an integral part of our team, ... of processes and standards. Responsibilities: * Deliver technical support in an escalation role, managing and responding to client requests effectively * Develop and… more
- WheelHouse IT (Fort Lauderdale, FL)
- Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This position is ... equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range… more
- Broadcom (Palo Alto, CA)
- …please Sign-In before you apply.** **Job Description:** As a Support and Escalation Engineer, you will be responsible for resolving customer technical issues and ... * Weekend and public holiday coverage availability **Requirements:** * Enterprise Escalation and Technical support experience * Strong knowledge of L4-L7 protocols… more
- Houston Methodist (Houston, TX)
- …call center and hospital/physician revenue cycle experience** At Houston Methodist, the Escalation Specialist position is responsible for acting as a liaison between ... the Physician Organization (PO) and/or payers for billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues… more
- JPMorgan Chase (Plano, TX)
- …supports the Commercial and Investment Bank. As an Anti-Money Laundering Escalation Associate, you will review and investigate potential Anti-Money Laundering (AML), ... with other Lines of Business (LOBs), technology teams, and corporate escalation support teams **Required Qualifications, Skills and Capabilitie** s: + Bachelor's… more
- Cisco (San Jose, CA)
- …ever before. We are seeking a highly skilled and experienced Senior Escalation Engineer to provide advanced technical support and troubleshooting for escalated ... issues related to UCS and Intersight platforms, including AI Enablement products and cloud-based offerings. Your primary focus will be to diagnose and resolve product-level problems within our evolving Cloud and Compute portfolio. The ideal candidate will be… more
- OneMain Financial (Evansville, IN)
- The Escalation Call Specialist will be responsible for servicing clients with past due account status issues. **In the Role** + Taking inbound calls from customers ... and authorized third parties regarding the status of an active or inactive account. + Responding to inbound caller inquiries around debt settlement options and status requests, with focus on quality and first call solution. + Providing an explanation of… more
- Palo Alto Networks (Plano, TX)
- …engineers to build environments where our customers and employees thrive. In this Cloud Escalation Engineer - Prisma Access role, you will act as a liaison between ... our Development Operations teams, as well as our support teams to assist in escalations. While this role is similar to a Site Reliability Engineer (SRE) and lives in the same organization, here you will provide more opportunities to tackle critical end-user… more
- JPMorgan Chase (Plano, TX)
- …billion in assets and includes 4,500 advisors across nearly 5,000 locations. As an Escalation Lead within the JP Morgan Securities service team, you will play a ... crucial role in enhancing our client experience. Your responsibilities will include managing escalated issues in a team setting and providing resolutions to investment account holders and internal wealth management employees via phone. Acting as the second… more
- Amazon (Tempe, AZ)
- …fast-paced, innovative environment, this is your chance to make history by joining Amazon's Escalation Team. In this role you will be part of the Registration and ... Compliance Shared Services VCIM team, responsible for resolving Executive and Legal escalations, supporting new launches, gathering information for process improvements across multiple functions for all our worldwide regions and employees. Key job… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly with a ... variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- Amazon (Nashville, TN)
- …to revolutionize Middle Mile yard operations. We're seeking an Infrastructure Escalation Specialist to support our Fleet Infrastructure across the country.delivered ... as quickly, accurately, and cost effectively as possible. The ideal candidate is detail-oriented and capable of managing strategic vendor relationships while analyzing invoice and purchasing patterns to inform critical decisions in infrastructure and fuel… more
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