- Amazon (Nashville, TN)
- …BNA12 in Nashville, TN. Middle Mile (MM) Partner Manager team is seeking an Escalation Specialist who will work with the team to develop, execute, and manage carrier ... standard work, with slight deviation outside of standard work. The MM Escalation Specialist escalates when actions needed deviate from available procedure and work… more
- Microsoft Corporation (Redmond, WA)
- **Overview** The Support Escalation Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers with minimal ... status of the resolution for review by managers and more senior escalation managers. Proactively escalates highly sensitive issues to senior support escalation… more
- Percepta (Dearborn, MI)
- …every stage of the automotive and mobility customer journey. As an ** Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** in ... your career growth, and celebrates your contributions. **What You'll Be Doing** The ** Escalation Support Specialist** plays a vital role in delivering a smooth and… more
- MongoDB (Salt Lake City, UT)
- Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with ... on root cause analysis, prevention, and knowledge transfer + Track and analyze escalation trends to contribute to continuous process improvements + Lead or support… more
- Houston Methodist (Houston, TX)
- …required** + **Very high paced call center experience** At Houston Methodist, the Escalation Specialist position is responsible for acting as a liaison between the ... the Physician Organization (PO) and/or payers for billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues… more
- MongoDB (New York, NY)
- MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine ... East Coast Hours (9am to 5pm EST). If you're passionate about being an Escalation Engineer working with our largest enterprise customers and are open to flexible,… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across the… more
- Palo Alto Networks (Santa Clara, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Rady Children's Hospital San Diego (San Diego, CA)
- …other behavioral health practices to educate and train RCH staff on de- escalation principles, conflict resolution and resiliency. When appropriate practices as a ... member of the multi-disciplinary team providing on-site training support to employees. May provide support & debriefing to RCHSD staff foll.owing traumatic events. Works collaboratively with all facets of hospital wide critical response efforts. MINIMUM… more
- Zscaler (San Jose, CA)
- …to harness speed and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be instrumental ... in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability, Availability and Scalability. This is a hybrid role, reporting in the San Jose, CA office 3 days a week. Reporting to the Sr. Manager, Software Engineering QA,… more
- Walmart (Bentonville, AR)
- …ensure all items comply with established policies, rules, and guidelines. + ** Escalation Triage & Action:** Triage escalations by reviewing items and listings, ... taking appropriate action on products, and providing feedback to improve rules, tools, or processes. + **Risk Analysis & Investigation:** Review and investigate item reports for gaps, trends, or emerging risks, including analysis of internal data, external… more
- Cisco (Austin, TX)
- …this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant ... portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage… more
- OneMain Financial (Evansville, IN)
- …+ High School Diploma/GED + 1-2 years of customer service in escalations environment + Possesses exceptional verbal and written communication. + Strong problem ... This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis across OneMain, driving change directly and through effective organizational partnerships.… more
- Antech Diagnostics (Fountain Valley, CA)
- …with a leadership mindset. **Essential Duties and Responsibilities** **Tier 2 Technical Escalation & Resolution** + Serve as an advanced technician responsible for ... and existing Corporate Partner clinics with technical installations, setup, and escalation and provide hands-on or remote support for implementations, integrations,… more
- DESC (Seattle, WA)
- …clients and patients utilizing Hobson clinic and DBHC by employing various de- escalation skills and tactics, both verbal and hands-on approaches, while in ... all main operating areas of both Hobson and DBHC for client engagement and de- escalation purposes only. Be a welcoming presence and direct clients to the services… more
- DESC (Seattle, WA)
- …to clients at the STAR Center and Pioneer Square by employing various de- escalation skills while in coordination and consultation with the wider STAR Center staff, ... 216 James, and STAR Center for client engagement and de- escalation purposes. Be a welcoming presence and direct clients...social justice lens. + Become a DESC trainer for de- escalation and dis-engagement for new employees and yearly refresher;… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …with patients as a means of maintaining unit calm. + Displays expertise in de- escalation cycle and educates patients and families daily on its use. + Crisis ... + Maintains consistent awareness of where each assigned patient is on de- escalation cycle; utilizes skills appropriate for observed de- escalation level. +… more
- DESC (Seattle, WA)
- …and patients utilizing Hobson clinic and Pioneer Square by employing various de- escalation skills and tactics, both verbal and hands-on approaches, while in ... areas of both Hobson and Pioneer Square clinics for client engagement and de- escalation purposes only. Be a welcoming presence and direct clients to the services… more
- GE Appliances, a Haier company (La Fayette, GA)
- …boards. * Maintain a good technical knowledge of operations; follow the escalation process to address and respond to abnormalities and recommend corrective action ... as required. + Ensure the Lean manufacturing practices and Escalation Process set forth under the Appliance Production System...and AL's. Maintain rigor around daily team leader meetings, escalation meetings, etc. + Prepare topics for daily team… more
- Stony Brook University (Stony Brook, NY)
- …respected by other staff and who models crisis prevention and crisis de- escalation values and techniques in their day-to-day work. The Crisis Prevention Facilitator ... patients in crisis. + Intervene with patients in distress using verbal de- escalation , and, if necessary, use physical interventions when the situation requires that… more
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