- Insight Global (Irving, TX)
- …applications and solutions. CMET is actively looking to hire a Senior Critical Situation Escalation Manager to join our team. The ideal candidate will be able ... Job Description The Critical Situation Management Escalation Team (CMET) is part of CE&S. In...up to take on challenges by acting as Crisis Manager in catastrophic impact situations . Pursuing proactive actions… more
- Ford Motor Company (Helena, MT)
- …timely decision making. **In this position ** The California Reacquired Vehicles (RAV) Escalation Manager is the Ford lead for our California buyback ... Lincoln customers/California Operations/and CRC buyback review/approval Operations. The California RAV Escalation Manager is also the primary lead for supporting… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly ... with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- Amazon (Seattle, WA)
- …of breaking down and solving complex problems. We are seeking a Sr. Program Manager responsible for expense escalation and bespoke employee support. The Sr. PM ... teams to implement improvements to process and policy based on learnings from escalation and leadership support to provide an improved customer experience in the… more
- Cushman & Wakefield (New York, NY)
- …site services resolutions team within the region. This individual serves as an escalation manager for the territory. **Job Description** Site Services Territory ... services resolutions team within the region. This individual serves as an escalation manager for the territory. Responsible for but not exclusive to the… more
- Onit (Atlanta, GA)
- …Sr. Technical Account Manager (TAM) will serve as an advocate and escalation manager for their assigned customer accounts, ensuring delivery of a world ... levels of customer satisfaction with our solutions and services, the Technical Account Manager will have the following responsibilities and duties: + Be a technical… more
- City of New York (New York, NY)
- …onsite supportive counseling, and intervened in daily child/youth engagement and crisis de- escalation . Clinical manager monitors all CFS assignment to the ... an average of 20+ children based on child's length of stay. The Clinical Manager provides direct supervision to onsite Child and Family Specialist [CFS] who assess… more
- Stanford Health Care (Newark, CA)
- …and that paperwork is forwarded to. + Lease Administration. Has oversight of Landlord-Property Manager relationship for the purposes of escalation to region. + ... your chance to join the team as a Facility Manager ! Stanford Health Care Facility Managers provide higher standards...to scope of the contract. Acts as point of escalation in managing emergency events. + Assists in the… more
- M&T Bank (Clanton, AL)
- …controls in accordance with the Company's Risk Appetite. Identify risk-related findings needing escalation to a manager . + Promote an environment that supports ... **Overview:** The Compliance Testing Manager II - Consumer Lending role is responsible...engagements are completed within established timeframes and/or provide early escalation to anticipated delays to management. + Lead special… more
- Amazon (Nashville, TN)
- …The location for this role is BNA12 in Nashville, TN. Middle Mile (MM) Partner Manager team is seeking an Escalation Specialist who will work with the team ... standard work, with slight deviation outside of standard work. The MM Escalation Specialist escalates when actions needed deviate from available procedure and work… more
- ServiceNow, Inc. (Santa Clara, CA)
- …o For incoming escalations, review and either pass to the newly assigned TSE or CSR's manager for action or process the Case Escalation request if the manager ... do in this role:** ** ** The Global Queue Manager (GQM) is instrumental in providing our customers with...Plans (TAPs) and/or next steps are not clear . Escalation Management: P1 / P2 / Escalation … more
- Marriott Vacations Worldwide (Honolulu, HI)
- …operational aspects of the Sales Gallery Floor/Sales Center. + Determine when issue escalation is required. + Assist Sales Manager in Developing, maintaining and ... TASKS** **Building Customer Base** + As directed by Sales Manager , work with marketing and management team to develop...existing customer base and local community. + Help Sales Manager evaluate and analyze the book of business for… more
- CACI International (Washington, DC)
- …DHS networks. The Watch Officer Lead will act as the central point of escalation and incident manager for IT infrastructure and network management throughout the ... work with Federal Watch Officers as the central point of escalation and incident manager for IT infrastructure and network management throughout the Department;… more
- Cambridge International Systems Inc (Omaha, NE)
- …etc. + Provide basic troubleshooting skills to resolve problems. + Act as escalation manager liaison between operations and support elements for rapid ... + Provide timely updates to customers, senior leadership and the Program Manager for situational awareness documentation. + Conduct pass down briefings, maintain… more
- CACI International (Washington, DC)
- …the DHS networks. The Watch Officer will act as the central point of escalation and incident manager for IT infrastructure and network management throughout the ... shifts (according to the shift assigned by the hiring manager ). The shift will be confirmed when a vacancy...Maintenance and report as needed. + Act as an escalation point for NOC operations + Pull in on-call… more
- AireSpring (Dallas, TX)
- …them for assistance to ensure the customer experience remains positive should escalation be required. Platinum Project Manager Responsibilities: + Computer ... "Best Telecom Deal" and "Top Channel Program". Platinum Project Manager General Purpose: The Platinum Project Manager will play a key role in the growth and… more
- Truist (Richmond, VA)
- …issues regarding deliveries, certifications and compliance. + Provide timely problem escalation to manager and/or team leader. **QUALIFICATIONS** Required ... Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + High School education or… more
- Marriott Vacations Worldwide (Orlando, FL)
- …to continually changing priorities and assignments; * Ensure communication and escalation with manager , Law Department colleagues and business partners, ... as appropriate. * Monitor and report on process, progress, and results; * Direct work of non-management staff when appropriate; * Influence work of cross-functional, multi-disciplinary or extended teams; * Assist other associates in achieving business results… more
- M&T Bank (Buffalo, NY)
- …tools, and industry best practices. + Second highest individual contributor escalation point in team ** Manager Responsibilities:** No supervisory ... analyst by auditing analysis and reports, serving as an escalation point, and training newer/less-experienced analysts. **Primary Responsibilities:** + Refine… more
- SKC Communication Products LLC (NE)
- …+ Present engineering feedback, product notifications, and best practices information Engineering Manager . + Escalation point person for onsite EQ issues. + ... Title: AV Integration Project Engineer Reports to: Regional Manager Department: Operations Work hours: Between the hours...risks and mitigate those, working closely with the Project Manager and Design Engineer; ensure Project Manager … more
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