- Insight Global (Los Angeles, CA)
- …in the Los Angeles, CA area. This person will be responsible for the design and implementation of complex voice applications that may be integrated to data systems. ... Centers, Interactive Voice Responses (IVR) and Computer Telephony Integration ( CTI ) applications which have received appropriate approval. Scope of responsibilities… more
- Public Storage (Plano, TX)
- …the full lifecycle of solution delivery, from requirements gathering and call flow design to system integration and deployment. You will serve as the primary liaison ... between executive steering committee, strategic design leaders, business stakeholders, engineering teams, data scientists, and AI specialists to ensure alignment… more
- Newegg Inc. (Diamond Bar, CA)
- …+ Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics such as ASA, AHT, ... issues, process gaps, and opportunities to enhance customer experience. + Design , maintain, and automate dashboards and reports to visualize performance trends,… more
- Cognizant (Irving, TX)
- …subject to applicable law. Key Responsibilities: . Script Development & Maintenance: Design , write, and maintain complex automation scripts and test cases primarily ... applications, including IVR (Interactive Voice Response) systems, call routing, CTI (Computer Telephony Integration), and agent desktop applications. . Framework… more
Locations:
California,
Texas