- Capgemini (Newark, NJ)
- Genesys Reporting / Call Center Reporting Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way ... visualizations on powerBI or equivalent (basic ones) + Strong experience on call center analytics **Life At Capgemini** Capgemini supports all aspects of your… more
- Deloitte (Columbus, OH)
- …Linux and Windows + Configure and manage Genesys Engage components, including call flows, queues, and reporting dashboards to optimize performance. + Provide ... to relocate to Houston, TX. Relocation assistance is available. Preferred + Genesys Cloud CX/Contact Center domain experience + Strong communication, influence,… more
- Morgan Stanley (Alpharetta, GA)
- …connectivity of Contact Center technologies: IVR, CTI/Intelligent Routing, Call Recording, Workforce Management, Analytics and Reporting . Candidate must ... Genesys Composer Good understanding of CTI (Computer Telephony Integration), contact center architecture, Genesys Framework, Genesys routing strategy… more
- Citigroup (Irving, TX)
- …CXone and or Genesys CX and process automation technologies + Contact Center as a Service (CCaaS) software management and domain experience. + NICE CXone and ... and execute administrative tasks. **Responsibilities:** + Architect role for Contact Center infrastructure + Responsible to understand solution in depth and how… more
- Randstad US (Columbus, OH)
- …decision-making and communicate project status effectively. + Leverage expertise in Contact Center / Call Center technology and telecommunications to drive ... for this Senior Program Manager Position today! Skills + IT Project Manager + Call Center technology + Telecommunications PM + PMP + Waterfall Methodology +… more
- M&T Bank (Williamsville, NY)
- **Location** **:** **_2 days in-office h_** **_ybrid (non-negotiable)_** **out of Amherst Center , Millsboro Center , or Bridgeport Center office** ... providing short/midterm forecasting for multiple queues or an entire Contact Center . They will utilize information contained within our Workforce Management platform… more
- Focus on the Family (Colorado Springs, CO)
- …computer skills + Working knowledge of Salesforce Reports + Experience with Genesys Reporting Features Skills, Abilities, and Special Talents/Gifts: + Attention ... balancing complex factors related to scheduling and all facets of reporting . Essential Duties/Responsibilities: + Generates and distributes weekly schedules using… more
- Toyota (Chandler, AZ)
- …Automatic Call Distributor/Interactive Voice Response call routing and Avaya/ Genesys /NICE CXOne Call Dashboards phone reporting + Comprehensive ... is to create staffing forecasts in a high-volume contact center environment. Reporting to the Workforce Management...and/or advanced analytical role within a large volume, enterprise-level call center or captive finance and/or insurance… more
- System One (Columbus, OH)
- …managing multiple medium/high complexity, high-profile projects. + Well-versed in Contact Center / Call Center technology and general telecommunication ... quickly adapt to FSI PMO processes and required project reporting . Key Responsibilities: + Manage and lead multiple medium/high...knowledge. + Familiarity with Genesys Contact Center is a plus. +… more
- Insight Global (Marietta, GA)
- …and patch management as required for stable and secure platforms. Additionally, the Avaya call center environment is in process of evaluating and moving to a ... Genesys voice platform as well as migrating Avaya phone...to other teams on change tickets Use of Microcall call detail reporting systems for company and… more
- ManpowerGroup (Columbus, OH)
- …not required. + **Industry Knowledge:** Experience with Contact Center / Call Center technology, especially familiarity with Genesys Contact Center , is ... skills who can manage diverse stakeholders and project teams without direct reporting authority. The ideal candidate will have a solid understanding of project… more