- Citigroup (Tampa, FL)
- … escalation data, data analysis, and metrics) and the Global Escalation Platform, and related controls. + Support the development and implementation of ... to reporting (including escalations data, data analysis and metrics), and the Global Escalation Platform. + Support maintenance of an enterprise-wide … more
- Kyndryl (New York, NY)
- …+ Work closely with the sales team to ensure customer success and satisfaction + Provide escalation support to both internal Support Engineers as well as own ... Escalation Engineer role is critical, focusing as an escalation point for both the internal Support ...single host) or large scale (ie entire region or global impact) + On team projects be able to… more
- Amazon (Boston, MA)
- …a key role in operationalizing data protection requirements across Amazon's global employee, candidate, and contingent worker populations. This includes engaging ... with Employee Representative Body legal requirements. In the execution of Amazon's global data protection obligations, you will be responsible for creating a… more
- Bank of America (New York, NY)
- …policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The ... GM KYC Client Outreach team and risk partners to support the client lifecycle end to end processes including...including issues stemming from periodic refresh. **The Role** The Global Markets Client Experience - AML KYC Escalation… more
- Amazon (Seattle, WA)
- …like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best ... for your customers? Read on ABOUT US The Escalation and Event Management (E2M) team, part of the...(E2M) team, part of the Amazon Web Services (AWS) Support organization, is dedicated to managing critical escalations, customer… more
- Amazon (Seattle, WA)
- …like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best ... for your customers? Read on ABOUT US The Escalation and Event Management (E2M) team, part of the...(E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer… more
- JPMorgan Chase (Tampa, FL)
- …as provide advice on a broad range of other matters. As a Subpoena Escalation Attorney -Vice President, Assistant General Counsel within our Subpoena Escalation ... firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and...retirement savings plan, backup childcare, tuition reimbursement, mental health support , financial coaching and more. Additional details about total… more
- JPMorgan Chase (Chicago, IL)
- As a Client Escalation Lead you will be a key member of the JP Morgan Securities service team in our mission to create a great client experience. You will handle ... escalation work in a team environment to provide issue...retirement savings plan, backup childcare, tuition reimbursement, mental health support , financial coaching and more. Additional details about total… more
- Amazon (Arlington, VA)
- …most trusted company for customers. To deliver on this reputation for trust, the Escalation Management & Prevention Team, part of Selling Partner Support , is ... capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect… more
- Glory Global Solutions (WA)
- …CST resolve an issue. They will work with the CST to summarize the resolution. * Escalation Support : The PSS serves in the escalation path and has ... UT Location United States/Field based Department Service - Products/Technical Support Apply Now (https://lde.tbe.taleo.net/lde02/ats/careers/v2/applyRequisition?org=GGS&cws=74&rid=9435) COMPANY OVERVIEWAs a global… more
- HashiCorp (San Francisco, CA)
- …ability to come into the office once a week. This person will report to the Chief Support Officer of Global Support . In this role, the Senior Director will ... + Assist with international Program Management and Reporting + Collaborate with SVP- Global Support to streamline Sales Exceptions and SLAs + Build Analytics… more
- AVEVA (Lake Forest, CA)
- …policies and operations + Organize and streamline workflows + Act as point of escalation for Global Technical Support senior management for critical ... is a global Director role focused exclusively on the Technical Support function within AVEVA's Commercial organization. This position will report to the Vice… more
- S&P Global (Raleigh, NC)
- …(for internal use):** 09 **About the Role:** **The Team:** Service Management is a global team that provides specialized technical support across the suite of ... Markets group of Enterprise Solutions. This person will report directly to the Global Manager responsible for application support and will work closely with… more
- S&P Global (New York, NY)
- …prevent the reoccurrence of future incidents. **The Career Opportunity:** Working in a global application support team directly supporting users based in three ... in time sensitive support environments. + Confidence to manage and lead global Incident conference calls ensuring that the right resources and skills are engaged… more
- Glory Global Solutions (Will, IL)
- …to their business. ROLE PURPOSE To provide routine L3 technical coordination and support to the Global Software Solutions Team, regional Connectivity Teams, and ... customers by operating and maintaining agreed support processes, providing reports, and supporting the ...analysis enabling quick resolution for customer or for further escalation as needed . Performs software testing to confirm… more
- BeiGene (Emeryville, CA)
- **General Description:** + Leveraging deep Therapeutic Area/Asset expertise, solid global program management skills, global view, and borderless leadership, the ... therapeutic area(s) or asset(s), and acts as point of escalation for resolution of issues of the associated program(s)...program(s) in the Franchise(s) + Lead and manage the Global Clinical Program Lead (GCPL)/ Global Clinical… more
- Amazon (Bellevue, WA)
- …delivery partners. Amazon is seeking a creative and efficient program manager to help Global Fleet and Products manage high-priority issues. This is a new role where ... in this role will have Bias for Action and support program or product teams in developing and distributing...exceed the expectations of both our delivery partners and Global Fleet and Products leadership. The individual would thrive… more
- HTC Global Services Inc (Chicago, IL)
- HTC Global Services wants you. Come build new things...variety of other perks. Job Title: + IT User Support Specialist ( Desktop Support Team) + ... with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams...procedures, standards or systems. + Job Description: IT User Support Specialist + Work Experience: 2 years + The… more
- Danaher Corporation (Minneapolis, MN)
- …+ Daily management, KPI's and prioritization of incidents, tasks, and projects. + Point of escalation for Global IT support . + Procurement of IT equipment ... the US. Focusing on both office IT and production IT support . This position is part of the Global Operation Digital Excellence located in New Brighton, MN and… more
- HTC Global Services Inc (Troy, MI)
- HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams ... your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive...variety of other perks. Responsibilities: + Responding to Customer support queries via phone or remote access. + Perform… more
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