- General Dynamics Information Technology (Washington, DC)
- …experience **Job Description:** Seize your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT support ... skills, and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Incident Manager supporting the US Senate Sergeant at Arms… more
- General Dynamics Information Technology (Bethesda, MD)
- …Management,SLA Management **Experience:** 5 + years of related experience **Job Description:** **TIER II HELP DESK MANAGER ** Seize your opportunity to make a ... personal impact as a Tier II Help Desk Manager supporting the National Institute for Health (NIH). GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Description:** Seize your opportunity to make a personal impact as the ** Help Desk Systems Administration Manager ** supporting IT support services ... and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager supporting the US Senate Sergeant… more
- Robert Half Technology (Des Moines, IA)
- Description We are in the search for a dedicated IT Help Desk Manager to join our dynamic team in Des Moines, Iowa. In this capacity, you will be overseeing ... will also be instrumental in improving help desk policies and procedures, managing incident reports,...help desk policies and procedures, managing incident reports, and coordinating with external service providers. Responsibilities:… more
- System One (Vienna, VA)
- …to work every other weekend and on some holidays Job Description Major Incident Management is responsible for driving the coordination and recovery efforts of major ... result in serious interruptions to business and member activities. The Major Incident Management team operates 24x7 to ensure that impacted services are restored… more
- CACI International (Denver, CO)
- …TS/SCI with a Poly required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven experience as a ... Integrated Service Desk Account Manager - Day Shift Job Category: Information...help desk technician or other customer support role Experience and… more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology ... impact on the country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance)… more
- SHI (Austin, TX)
- **Job Summary** The Help Desk Analyst's purpose is to provide a single point of contact for SHI's end-user environment for information technology related ... problem management related to the maintenance and support. The Help Desk Analyst will provide excellent customer...resolve technical issues. This position reports into the Service Desk Manager . This position is required to… more
- GovCIO (San Antonio, TX)
- …, problem, change, asset, and service level management + Proven experience in a service desk , help desk , or technical support role. + Strong troubleshooting ... contribute to a positive team environment. + Proficiency with ticketing systems or help desk software. + Experience in creating or updating technical… more
- Experian (Costa Mesa, CA)
- … desk tickets and training help desk staff. Reporting to the Help Desk Manager . You'll have opportunity to: + You will ensure correct ... in Dublin, Ireland. Learn more at experianplc.com. The Sr. Help Desk Technician is responsible for the...Operating system deployment, creation, update, and maintenance. + Monitor Incident and Service requests, to resolve or reassign to… more
- Koniag Government Services (Durham, NC)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)… more
- NuAxis Innovations (Vienna, VA)
- ** Help Desk Support Technician Intern** Location **Vienna, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... work, so join our team NOW! We are currently seeking a talented and motivated ** Help Desk Support Technician** for a Part-Time position. **Job Summary:** The … more
- Leidos (Washington, DC)
- **Description** The National Security Sector of Leidos has a career opportunity for a ** Help Desk Support Specialist** to be part of a dynamic team to support ... call or at Tier I. + Document incident resolution and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password… more
- Mercy University (Dobbs Ferry, NY)
- …an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager . + Participate in project teams or lead project teams as ... customers submitting a request or reporting a problem or incident . Essential Job Functions & Responsibilities: + Answer telephone...Responsibilities: + Answer telephone calls to the Mercy IT Help Desk and work with customers to… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the ... US Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick,...DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and… more
- Festival Foods (WI)
- …for occasional absences + Other duties as assigned QUALIFICATIONS + 0-1 years of IT Help Desk and/or IT Service Desk experience + Associate Degree in ... Technician I FLSA Status: Salary Reports To: IT Service Desk & Operations Manager The Information Technology...little to no notice based on severity level of incident + Regular, timely attendance in compliance with the… more
- State of Massachusetts (Chelsea, MA)
- …accuracy, ticket resolution, and quality services as well as collaborate with the Service Desk Manager and other support teams to focus on customer issue ... team goals and KPIs in collaboration with the Service Desk Manager (s) * Schedule and organize all...experience in a high-volume call center environment using a help desk ticketing system and call queue… more
- Leidos (Odenton, MD)
- **Description** + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD ... and in person + Able to adapt to service desk capability, handling calls and contacts for incident...potential Problem Records and highlight these to the Service Desk Manager in order to ensure the… more
- Mission Support and Test Services, LLC (North Las Vegas, NV)
- …projects at one of the most unique experimental sites in the United States. The IT Service Desk Intern will help support the Service Desk at the North Las ... (NNSS) for the US National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing… more