- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** ** Call Center/ Help Desk Technician III (BWAK)** We are currently searching for a qualified **On-Site** ** Call Center/ Help Desk ... etc. + Imaging of desktop and laptop computers-knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus. + Provide setup, configuration,… more
- Arrow Financial Corporation (Glens Falls, NY)
- …professional to join Information Technology (IT) Support team as: IT Manager , Support ( Help Desk Manager ) This opportunity may be perfect for you if ... with standard software applications including Windows, Microsoft 365 applications and administration, call center management, help desk ticketing tools, and… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day operations, ... issues and difficult customer interactions. - Represent the Service Desk in executive-level discussions and help champion...and weekly business reviews - Review the day's service desk call logs and identify any recurring… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, databases, and other technologies. + Identify,… more
- DR Horton, Inc. (Arlington, TX)
- …the following. Other duties may be assigned. * Oversee workflow and production of the Help Desk Team * Act as the technical subject matter expert for the ... Help Desk Team * Ensure team members...* Monitor calls and provide constructive feedback/coaching * Assist manager in establishing and coordinating special assignments within the… more
- Huntington Ingalls Industries (Fairfax, VA)
- …https://vimeo.com/732533072 Job Description Mission Technologies, a division of HII, is seeking a Help Desk Customer Support Manager to support the DSS ... to support schedule flexibility if needed in support of help desk operations work schedule. Client Security...to from this email address. Additionally, you may also call ### for assistance. Press #3 for HII Mission… more
- Superior Ambulance Service (Elmhurst, IL)
- …for service delivery and involved in the collaboration across organizational units. The Help Desk Analyst is a member of the Information Technology (IT) ... Team reporting to the Manager of Information Technology. The candidate of choice will...Duties & Responsibilities: + Provides a high quality of Help Desk (end user) support and care,… more
- Insight Global (Brentwood, TN)
- …a high-volume, enterprise client. Acting as the right hand to the Service Desk Manager , this individual will oversee daily operations, provide coaching and ... events (30+ per month). -Partner closely with the Service Desk Manager , MIMs, and Problem Coordinator to...MIMs, and Problem Coordinator to maintain seamless operations. -Analyze call volume trends and help fill heat… more
- EnergyUnited (Statesville, NC)
- …A+ and Network+ or equivalent certifications (preferred) **Experience** + 4+ years in a Service Desk or Help Desk role + 5+ years supporting enterprise-class ... teams and workflows. This position reports to the ** Manager of Information Technology Services and Analytics Group** and...and end users + Experience managing or leading service desk or call center operations **Technical Skills**… more
- Stony Brook University (Stony Brook, NY)
- … Technician** **may include the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms of customer contact received ... customers or departments and reporting/escalating issues with supervisor or manager . Report changes to policy or procedures and submit...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- Stony Brook University (Stony Brook, NY)
- …Desk Technician may include the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms of customer contact received ... customers or departments and reporting/escalating issues with supervisor or manager . Report changes to policy or procedures and submit...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... + Serve as an Escalation point for Tier II help desk . + Maintain the current print...the Government- provided tools (currently Microsoft System Center Configuration Manager -SCCM) and Microsoft Windows SUS Services + Provide intermediate… more
- Two95 International Inc. (Cherry Hill, NJ)
- Service Desk / Help Desk Technician Type: 6 months to Hire Location: Cherry Hill, NJ Responsibilities: *Provide Level-1 and Level-2 remote support for ... customers' networks. *Required to be part of the on call schedule. *Performs other duties and responsibilities as assigned...other duties and responsibilities as assigned by the MSP Manager . Required Skills: *3 years related work experience or… more
- GovCIO (Boise, ID)
- …Associate's or Bachelor's degree preferred. + Minimum 1 year of technical support, help desk , or call center experience (or relevant degree/certification ... metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). +...issues. + Be accountable, punctual, and ready to take help desk calls at the start of… more
- Centre Technologies (Tulsa, OK)
- …we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to ... Present progress reports to immediate supervisor and or Project Manager (if so assigned) + Help turn...compliance with established technology policies. + Participate in after-hours on- call schedule serving as initial level of escalation for… more
- UnityPoint Health (Des Moines, IA)
- …night and weekend on- call coverage as scheduled + May assume additional on- call responsibilities as directed by Manager Business Support: + Maintains an ... to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal… more
- ICF (Reston, VA)
- …platforms + Troubleshoot issues related to voice, IVR, ACD, agent softphones, call routing, recording, surveys, and reporting + Support agent desktop environments ... (softphones, browser-based tools, screen pops) + Diagnose call quality issues (latency, jitter, packet loss) in collaboration with network and telecom teams. +… more
- The Joint Chiropractic (St. Louis, MO)
- …is a part-time/PRN position. We are looking for someone who would be able to be on call as needed and able to cover multiple offices. What we are looking for in YOU ... least one year of previous Sales Experience. + Participate in marketing/sales opportunities to help attract new patients into our clinics + Be able to prioritize and… more
- Beth Israel Lahey Health (Chestnut Hill, MA)
- …and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers. If ... and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers. **Job… more
- Marriott (Los Angeles, CA)
- …individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call , request, or problem. Coordinate with Housekeeping to track readiness of ... Door Policy process. Report accidents, injuries, and unsafe work conditions to manager ; complete safety training and certifications. Follow all company policies and… more