- UIC Government Services and the Bowhead Family of Companies (Norfolk, VA)
- …identify system defects, validate requirements, and support functional enhancements. + Utilize the National Help Desk Service Manager (NHDSM) or similar ... + Documented customer service experience, preferably with experience in the National Help Desk Service Manager (NHDSM) or a similar system + Ability… more
- General Dynamics Information Technology (Washington, DC)
- …Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to ... the heart of our nation's capital. As a Unclassified Help Desk Manager , you are...training programs to enhance technician skills and improve customer service outcomes. . Analyze help desk… more
- Robert Half Technology (Washington, DC)
- Description We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District ... our team. Responsibilities: * Manage the day-to-day operations of the service desk , ensuring efficient workflows and prompt resolution of support requests. *… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day ... difficult customer interactions. - Represent the Service Desk in executive-level discussions and help champion...of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of… more
- TekSynap (Washington, DC)
- …to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- CompuCom (Tuskegee, AL)
- …providing career guidance and reemployment assistance. Our client is currently seeking a qualified ** Help Desk Manager ** to join their team **onsite** in ... Tuskegee, AL and provide end-user support. The Manager is responsible for overseeing daily operations of... is responsible for overseeing daily operations of the help desk team, ensuring timely and effective… more
- Robert Half Technology (Broken Arrow, OK)
- …detail oriented ready to step into a leadership role? Our company is seeking a dedicated, hands-on Help Desk Manager to lead a small, skilled team of 1-2 ... help desk analysts in the Tulsa area....help desk analysts in the Tulsa area. This is your...impact in a fast-paced environment, ensuring top-tier support and service for our users. Key Responsibilities: + Supervise day-to-day… more
- ARAMARK (Denali, AK)
- …Career Area: Retail + Customer Service Description: **Job Description** The **Front Desk Assistant Manager ** plays a key role in the daily operations of ... and smooth coordination with other hotel departments. This position supports the Front Desk Manager in overseeing front office staff, managing guest concerns,… more
- RxBenefits (Birmingham, AL)
- The Manager , Service Desk and Endpoint...internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for ... onboarding workflows. _Team Development_ + Recruit, train, and mentor service desk and endpoint support staff. +... Manager , Tanium, InTune, Jamf). + Experience with service desk ticketing systems (Jira, Service… more
- GovCIO (Charleston, WV)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification.… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ... ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support across the organization. To join… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures the ... of high-quality IT support services, manages a team of service desk analysts, and acts as the...a supervisory or managerial role. + Strong knowledge of help desk software, ITSM frameworks (eg, ITIL),… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance...Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR ... Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident Manager oversees the processing and resolution of… more
- Marriott (Orlando, FL)
- …Front Office in the absence of the Front Office or Assistant Front Office Manager . **Ensuring Exceptional Customer Service ** * Provides services that are above ... - $69,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily… more
- Marriott (Marina Del Rey, CA)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
- Vail Resorts (Moran, WY)
- …deal with difficult guests + Act as the manager on duty when the Front Desk Manager is not present. Empowered to make decisions in regards to guest & ... or takes disciplinary action when necessary. + Trains front desk employees in standards of service and...makes sure they are properly staffed. + Assist front desk manager in creating schedule and managing… more
- Aspen Dental (Springfield, IL)
- …+ Ability to lead a Team in a Remote Work environment + Experience in a Help Desk or Ticket Management System preferred, but notrequired + Experience in Digital ... and ensure our field leaders and practice owners receive the service and support they expect. The Manager will play a critical role in bridging the gap between… more
- Select Medical (Mechanicsburg, PA)
- … Desk staff member for resolution. The Support Specialist I reports to the Help Desk Manager . The Support Specialist I is challenged with handling the ... The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to...ramifications enterprise-wide; strategize and define remediation plan with the Help Desk Manager and execute… more
- EPS Corporation (Dahlgren, VA)
- …EPS Corporation is seeking aCustomer Technical Support Specialist ( Help Desk )to provide high-quality technical assistance and customer service in support ... Customer Technical Support Specialist ( Help Desk ) - (756) Share this...service requests, and problem resolutions accurately within the help desk system. + Escalate complex issues… more
- Robert Half Technology (Nashville, TN)
- …in a timely manner, gather pertinent information and document in the Help Desk System * Classify, and prioritize all service requests according to department ... service providers to guarantee smooth handoffs * Mentor Help Desk Technician I staff to improve...I staff to improve their technical proficiency and customer service level * Assist DS Support Manager … more