- City of New York (New York, NY)
- Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service ... assume increased responsibilities and may train and provide ongoing support to other Analysts . All MOCS ...also collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact… more
- Robert Half Technology (Broken Arrow, OK)
- …a dedicated, hands-on Help Desk Manager to lead a small, skilled team of 1-2 help desk analysts in the Tulsa area. This is your chance to make an ... users. Key Responsibilities: + Supervise day-to-day help desk operations and provide guidance to analysts ...oriented development Requirements Requirements: + Previous experience in a help desk or technical support … more
- Amazon (Austin, TX)
- …the day-to-day operations, including managing a team of Service Desk Analysts , driving process improvements, and aligning the support strategy with broader ... to apply. Key job responsibilities - Lead and develop a team of Service Desk Analysts , providing direction, coaching, and performance management to ensure a… more
- Robert Half Technology (Uniontown, OH)
- Description We are looking for skilled Help Desk Analysts to join our team on long-term contract basis. This position offers the opportunity to support a ... issues to team leads as necessary. Requirements * Proven experience in IT Help Desk or Technical Support roles. * Familiarity with Active Directory and… more
- Koniag Government Services (Winchester, VA)
- …Responsibilities & Duties may include, but are not limited to:** + Deliver quality help desk support services to a geographically dispersed customer base ... liaison to escalate and monitor issues between the government analysts and Tier 3 and 4 + Document agency...accordance with Public Law 88-352_** **Job Details** **Job Function** ** Help Desk Support Tech** **Pay… more
- Robert Half Technology (Uniontown, OH)
- Description We are looking for skilled Help Desk Analysts to join our team. In this long-term contract role, you will provide essential technical support ... workflows and prioritizing tasks efficiently. Requirements * Proven experience in IT Help Desk or Technical Support roles. * Familiarity with Active… more
- Service Source (Oakton, VA)
- …innovation, embrace change, and strengthen communities . Job Summary A Help Desk Analyst II provides advanced technical support to end-users by diagnosing ... a related field (or equivalent work experience). + 2-4 years of experience in IT support or help desk environment, with exposure to Tier 2 troubleshooting.… more
- Serco (Crystal City, VA)
- **Position Description** Serco is excited to continue to support to the F-35 Joint Strike Fighter Program Office. This contract provides program management ... support in support of the full acquisition...matters related to the F-35 Program. Our FMS Program Analysts serve as FMS subject matter experts and use… more
- TEKsystems (Parsippany, NJ)
- …satisfaction. Key Responsibilities: + Manage and mentor a team of service desk analysts , fostering a collaborative and high-performing environment. + Oversee ... 5+ years of IT management experience, preferably in service desk , desktop support , or IT service management....22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- City of New York (New York, NY)
- …best practices related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central service and support team, responding to ... Job Description Note: This is NOT a Helpdesk/Desktop Support position. The Mayor's Office of Contract Services...where flexibility and ability to achieve results are valued. Analysts perform a range of defined tasks assigned by… more
- SHI (Somerset, NJ)
- …and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees ... in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level...II provides both Level 1 and Level 2 technical support to end-users, efficiently managing a wide variety of… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …the delivery of high-quality IT support services, manages a team of service desk analysts , and acts as the escalation point for complex or critical issues. ... experience). + Minimum 5 years of experience in IT support , with at least 3 years in a supervisory...a supervisory or managerial role. + Strong knowledge of help desk software, ITSM frameworks (eg, ITIL),… more
- Parsons Corporation (Colorado Springs, CO)
- …domain? We need your help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain Information Technology (IT) systems and ... have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver...be the first line of defense in resolving Service Desk issues and providing support for hardware… more
- Robert Half Technology (Nashville, TN)
- …Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts , assisting them in resolving challenging technical problems. + Root ... Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you...Problem Resolution: Serve as the highest level of technical support , resolving the most complex issues related to hardware,… more
- TEKsystems (Rocklin, CA)
- …Desktop, O365, Servicenow, Service management, Customer service, Service desk , Troubleshooting, Help desk support , Windows 10, Windows Top Skills Details ... environment. * Refers user problems to EHD Management, senior analysts or other support groups within Information...experience * 2-5 years of related work experience * Help desk or customer support … more
- HCA Healthcare (Richmond, VA)
- …new application implementations. This resource will be an escalation point for application support and will help drive the implementation and utilization of key ... division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role +… more
- City and County of San Francisco (San Francisco, CA)
- …areas described below or perform duties in multiple areas. Recruitment and Examinations Analysts help recruit and evaluate the skills of candidates to hire ... job applications, and constructing, administering, and scoring examinations. Classification and Compensation Analysts help the City achieve our equity and wage… more
- Fujifilm (Twinsburg, OH)
- …+ Vendor management and coordination. + Develop and maintain system documentation. + Assist help desk analysts with complex incidents. + Serve as an ... and test disaster recovery plans. + Provide advanced technical support on network connectivity issues and end user applications....when call volume exceeds the capacity of the available help desk analysts . + Comply… more
- Brockton Hospital (Brockton, MA)
- …on-call rotation, which includes some onsite holiday coverage and occasional second-shift support as needed. . Supports Operations Analysts by assisting with ... Are you an experienced IT support professional who thrives in a fast-paced environment...Experience (Type & Length): 5-10 years in a service ( help ) desk environment + Certification/Licensure: + Software/Hardware:… more
- US Tech Solutions (Kellyville, OK)
- …and diagnosis * Resolve and close incidents and service requests as per help desk procedures and allocated timelines * Escalate unresolved incidents and ... timescales * Log incident and service request details per help desk procedures * Communicate with customer...and surveys * Complete GET IT training for On-Site Support Analysts * Comply with Quality, Health,… more