- Canon USA & Affiliates (Coraopolis, PA)
- **About the Role** Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with ... and work processes. **Your Impact** - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities to improve… more
- SAIC (Albuquerque, NM)
- …challenging career with SAIC in Albuquerque, NM. **Duties:** + The qualified applicant will provide Tier II help desk support to users unable to resolve ... is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team...tech issues that exceed Tier 1 level support . + The candidate must provide creative solutions to… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier II ) to join our team in Aberdeen ... + Non-remote (relocation incentive available) The Help Desk Technician will serve as front-line support ...of directly related help desk /service desk experience. + Experience providing Tier II … more
- North Wind Group (Birmingham, AL)
- Location: Birmingham, Alabama Title: Help Desk II Schedule (FT/PT): Regular Full Time Travel Required: No Government Clearance: Ability to Obtain For over 25 ... but be an integral part of our continued success. POSITION PURPOSE: Provides help desk support for all hardware, software, and telecom needs. Performs as… more
- Robert Half Technology (Wall, NJ)
- Description We are looking for a skilled Help Desk Analyst II to...* Minimum of 3 years of experience in a help desk or technical support role. ... Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization.… more
- Belcan (Austin, TX)
- Support Engineer II Job Number: 361545 Category: Help Desk / Support Description: Job Title: Support Engineer II Location: Austin, TX Zip ... Code: 78758 Duration: 6 Months Pay Rate: $ 31.68/hr Keyword's: #Austinjobs; #Engineerjobs. Start Date: Immediate JOB DESCRIPTION Summary: * This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals,… more
- Robert Half Technology (Willow Grove, PA)
- Description Key Responsibilities * Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved ... technical assistance. * Facilitate detail oriented development of the help desk team by identifying training needs,...and acting as a liaison for the team to support career growth. * Audit service desk … more
- Robert Half Technology (Madison, WI)
- Description We are looking for a dedicated Help Desk Analyst II to...* Minimum of three years of experience in a help desk or IT support role. ... our team in Madison, Wisconsin. In this role, you will provide essential technical support to ensure smooth operations for end users. This is a long-term contract… more
- Robert Half Technology (Chicago, IL)
- Description We are looking for a skilled part-time Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering ... an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and… more
- Robert Half Technology (Norcross, GA)
- Description We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide ... technical support and troubleshooting expertise to resolve hardware, software, and...minimize delays and prevent recurring issues. * Assist other help desk analysts with complex troubleshooting and… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... escalate to the eBusiness team for a more detailed level of support . The Tier II will consult with appropriate manufacturers where required in coordination with… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may… more
- Robert Half Technology (Woburn, MA)
- Description We are looking for a dedicated Help Desk Analyst II to...* Minimum of 1 year of experience in a help desk or technical support role. ... team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of… more
- NuAxis Innovations (San Francisco, CA)
- …for Office 2016 or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service Representative Certification ... **Tier II Service Desk Specialist** Location **San...2016 or later Certifications in ITIL v3 Foundations or Help Desk Institute's HDA* certification or Customer… more
- Robert Half Technology (Atlanta, GA)
- Description We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing ... comprehensive technical support to ensure seamless hardware and software operations across...10, and basic troubleshooting techniques. * Experience with service desk ticketing systems and customer service best practices. Technology… more
- Robert Half Technology (Atlanta, GA)
- …This is a contract-to-permanent, onsite role based in the Metro Atlanta area. The Help Desk II Technician supports escalated user issues that require ... ensure timely resolution and high-quality service. Requirements 2-3+ years of IT support or help desk experience Strong experience with Windows OS, O365, and… more
- Robert Half Technology (Palmer, MA)
- Description We are looking for a skilled Help Desk Analyst II to join our team in Palmer, Massachusetts. This long-term contract position involves providing ... comprehensive support for end-user environments, ensuring the smooth operation of...external vendors. Responsibilities: * Deliver Tier-1 and Tier-2 technical support to users within the corporate environment. * Manage… more
- Amazon (Austin, TX)
- …of Service Desk Analysts, driving process improvements, and aligning the support strategy with broader IT and business objectives. The ideal candidate will have ... customer-centric support function. - Continuously evaluate and optimize Service Desk processes and workflows to improve efficiency, reduce resolution times, and… more
- SHI (Austin, TX)
- …technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support ... 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of...are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin… more
- Compass Minerals America Inc. (Overland Park, KS)
- …compassminerals.com for more information about the company and its products. **Summary** The Service Desk Admin II will have a strong background in IT Service ... at any time.)_** + Provide Tier 2 level service desk technical support for complex and advanced...Integrate new technologies such as Chatbots and AI to help automate support requests for users and… more
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