- Nightwing (Sterling, VA)
- …of our cybersecurity, intelligence, and services offerings._** Nightwing is seeking a Help Desk Specialist providing Tier 1 level support in the Herndon, ... based on prior scheduled Sponsor requirements * Establish SOP for request escalation to Tier 2-3 level support * Establish and maintain an updated list of KBAs… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing...+ Experience providing training and guidance to more junior help desk personnel + Proven experience providing… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our team. This ... not limited to:** + Oversee the performance of the Tier 3 service desk operations. + Responsible...users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** **Service Desk Specialist - Cleared Tier 2** to join our ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist , Senior- Tier 1** to join our team ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist , Entry Level- Tier 3** to join our ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...Management to diagnose and resolve problem. + Responds to tier two and higher trouble tickets. + Ensures problem… more
- Leidos (Ashburn, VA)
- …been waiting for. The TPVS program has an opening for a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. This is an ... with resolution. + Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. + Follow ITSM and ITIL processes to ensure quality of… more
- Robert Half Technology (Seattle, WA)
- Description Robert Half Technology seeking an experienced Tier II IT Support Specialist to join a local law firm client. In this role, you will be responsible ... for providing Tier 1 and Tier 2 support to end users, managing the ticket queue, troubleshooting technical issues, and supporting the IT infrastructure. The… more
- General Dynamics Information Technology (Fort Meade, MD)
- …Administration,Troubleshooting **Experience:** 7 + years of related experience **Job Description:** ** Help Desk Support Service Specialist - Intermediate** ... **- TS/SCI required** Transform technology into opportunity as a ** Help Desk Support Service Specialist ...mainframe applications and hardware. + Handles problem that the first- tier of help desk support… more
- General Dynamics Information Technology (Edwards AFB, CA)
- … desk support and IT training. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist ** with GDIT....Experience:** + 5 years of directly related experience supporting help desk Tier 1, … more
- General Dynamics Information Technology (Arlington, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist ** with GDIT. A career in enterprise ... operate. At GDIT, people are our differentiator. As a ** Help Desk Specialist ,** you will...+ **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations.… more
- T and T Consulting Services (San Antonio, TX)
- …and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + Provide a ... be performed on an "as needed" basis in support of the Primary Voice/Data Specialist ): + Operate and maintain mission specific SBU and SVTC services as required.… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- IT Help Desk Specialist Location MD -...Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional ... Tier I/II service center support + Provide help desk support to C5ISR personnel. Support...+ Effective oral and written communication skills + Microsoft Specialist Certification in Windows 10 (or similar - within… more
- Link Solutions Inc (Fort Stewart, GA)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Senior-Level) to join our team at ... Secret Clearance required + Non-remote (relocation incentive available) The Help Desk Support Service Specialist ...involves leading a team of support specialists who provide Tier II concierge-like support to users via email, Microsoft… more
- Three Saints Bay (Montgomery, AL)
- ** Help Desk Support Specialist ...include Senior, Journeyman, and Junior levels.** **Position Overview:** **Provide help desk support ( Tier I ... LLC (Shearwater),** a subsidiary of Three Saints Bay, LLC, is seeking a ** Help Desk Support Specialist ** with a **Secret Clearance** in **Montgomery, AL.**… more
- State University of New York at Oswego (Oswego, NY)
- …Description of Responsibilities: + The Help Desk Support Specialist position is primarily responsible for providing Tier I support to ... York at Oswego invites applications for a full time Help Desk Support Specialist Your...entered into a ticketing system to be resolved by Tier II staff. This position assists with training student… more
- CACI International (Washington, DC)
- Help Desk Specialist - Senior Job...things you may do on any given day):** + Provide Tier I support for requests for service through email, phone, ... * * * **The Opportunity:** CACI is seeking a Help Desk Specialist , Senior, based...in person + Triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- Mercy University (Dobbs Ferry, NY)
- …problems being report by customers. + Escalate requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support. + Recognize that ... Service Desk Specialist Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4422405) Apply ...both Tier II Technical Support and the Help Desk Manager. + Participate in project… more
- ManTech (Falls Church, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Help Desk Specialist ** to join our team in **Falls ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose… more
- Link Solutions Inc (Fort Stewart, GA)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate-Level) to join our team ... Secret Clearance required + Non-remote (relocation incentive available) The Help Desk Support Service Specialist ...Center at Fort Stewart, GA. This role involves providing Tier II concierge-like support to users via email, Microsoft… more