- System One (Lynchburg, VA)
- System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a remote work model, in support of our client in Lynchburg, VA. The first ... days. Candidates must be local to Lynchburg and surrounding to be considered. As Helpdesk Agent , you will be responsible for providing support to end users on a… more
- TEKsystems (Lansing, MI)
- Description: This position is working on an Enterprise Helpdesk . The helpdesk takes all incoming technical issues and if they have the capability to resolve the ... problem they are allowed. If the technician cannot resolve the problem they will escalate to the tier 2 team. It is a Windows 10 environment and they use a ticketing system to log and track all calls and tickets. The client has initiatives in place and all… more
- TEKsystems (Glendale, AZ)
- …provision the request or resolve the incident. Outside of your primary duties as a Helpdesk agent , you will also be involved in projects on an individual, group ... Glendale 5 days a week. Reporting to the IT Helpdesk Manager, you will be providing Level 1/2 IT...to retain and apply knowledge. * Provide coverage of Helpdesk Phone and Ticketing system according to your scheduled… more
- Touro University (New York, NY)
- Overview The Touro Helpdesk agent will answer and assist with requests from faculty, staff, and students from across the Touro University System. The Touro ... Helpdesk manages incidents and requests for all Institutional areas: Finance, Information Technology, Student Services, and Human Resources. This position is not a… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …work; remote work may be available depending on the specific operational needs. The IT Helpdesk Agent will be responsible for working Day, Swing, or Night shifts ... **Overview** IT Help Desk Agent (EITAAS-2024-21373): Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end users. The ideal… more
- University of Utah (Salt Lake City, UT)
- …Technical Support Analyst **Working Title** Full-Time Technical Support Analyst (IT Helpdesk ) **Job Grade** E **FLSA Code** Computer Employee **Patient Sensitive Job ... institutes within the David Eccles School of Business. The helpdesk technician in this role will work with faculty,...* Effectively utilize our ITSM ticketing system as an agent , providing clear and accurate documentation. Monitor and respond… more
- University of Utah (Salt Lake City, UT)
- …Number** PRN15005N **Job Title** Computer Technician **Working Title** Part-Time Helpdesk Technician **Job Grade** D **FLSA Code** Nonexempt **Patient Sensitive ... institutes within the David Eccles School of Business. The helpdesk technician in this role will work with faculty,...* Effectively utilize our ITSM ticketing system as an agent , providing clear and accurate documentation. Monitor and respond… more
- TEKsystems (Grand Rapids, MI)
- …clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team . Our client is currently going through a company initiative for ... strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its enterprise environment within Windows...all enterprise customers as well as external support to agent and policyholder customers. + Triage and troubleshoot client… more
- Matanuska Telephone Association (Palmer, AK)
- Technical Support Agent Palmer ,AK We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: ... fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for...School Diploma or GED required IT Degree preferred MTA Helpdesk , ITF, A+, Net+, MCP, MCSE or CCNA Certification… more
- Guidehouse (San Antonio, TX)
- …access, or related issues + Create tickets and document all activities in helpdesk ticketing systems + Escalate more complex problems or unresolved issues to next ... level of support + Utilize and become proficient with Guidehouse' s standard support tools (ie Service Now) + Monitor call queues and ensure incoming calls are answered as efficiently as possible Additional Responsibilities + Address client questions using… more
- General Dynamics Information Technology (Norco, CA)
- …assessment. Today, Corona Division is the Navy's premier independent assessment agent responsible for gauging the warfighting capability of Navy ships and ... Navy and Marine Corps as the range systems engineering agent helping sustain training around the world and serves...FINAL Page 9 of 58 Requests (TSR), emails, and helpdesk calls . Provide telephone switchboard operations, helpdesk… more
- V2X (Washington, DC)
- …a trouble call with DONCIO ITD ticketing system. Obtain DISA Purebred Agent designation by fulfilling training and registration requirements. + Issue and track ... Access Control Specialist/Receptionist during their absence. + Respond to IT helpdesk inquiries. Assist helpdesk lead with IT trouble calls. Track helpdesk … more
- General Dynamics Information Technology (Norco, CA)
- …assessment. Today, Corona Division is the Navy's premier independent assessment agent responsible for gauging the warfighting capability of Navy ships and ... warfighter support to the Navy and Marine Corps as the range systems engineering agent helping sustain training around the world and serves as the Navy Special… more
- Bright Horizons (Newton, MA)
- …service, accuracy of results, and/or completeness of data. + Act as a change agent to help ensure that the newly implemented system/process enhance the success of ... part of the application and hiring process should contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable… more
- CACI International (Annapolis Junction, MD)
- …+ Identify, investigate, resolve, and follow up on problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new equipment ... issues that require additional assistance to resolve + Will perform Data Transfer Agent requests to transfer files between networks. **More About the Role:** +… more
- General Dynamics Information Technology (Bossier City, LA)
- …performance results for continuous improvement and to recommendations on improving agent efficiency + Provides analytical support for special projects + Collaborate ... of analysts + Experience in Workforce Management support of contact centers and/or helpdesk environments with small to medium sized teams consisting of a few… more
- Omni Hotels (Boston, MA)
- …and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor. + Assist in completing all fax and email reservations. + ... Research outstanding Travel Agent Commissions for groups. + Research and charge for all no-shows, cancelations, and deposits. Qualifications + Knowledge of… more
- Orion Consortium (Annapolis Junction, MD)
- …worldwide sites + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new ... that require additional assistance to resolve + Will perform Data Transfer Agent requests to transfer files between networks. Mandatory Skills: + Hardware… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …worldwide sites * Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure * Modifies, moves, and installs new ... issues that require additional assistance to resolve * Will preform Data Transfer Agent requests to transfer files between networks. WHAT YOU'LL NEED TO SUCCEED: *… more
- COMSO, Inc (Annapolis Junction, MD)
- …sites + Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure + Modifies, moves, and installs new ... issues that require additional assistance to resolve + Will perform Data Transfer Agent requests to transfer files between networks. Education & Experience: Level 2:… more