- Galapagos Federal Systems, LLC (Austin, TX)
- …handheld devices, and printersIdentify network issues affecting users and collaborate with Tier II or III administrators to restore optimal service ... and escalate unresolved problems to the next level of support as neededAnswer Helpdesk calls and utilize...VPNs and Outlook Web AccessEscalate complex technical issues to Tier 2 and Tier 3 Government Systems… more
- TEKsystems (Beaverton, OR)
- A Large Office Equipment Supplier in Beaverton, OR is hiring a Tier II Helpdesk Technician to join the team for a great opportunity! Job Description: + ... software and operating systems + Facilitate Onsite and escalation support activities + Repair computer hardware, such as keyboards...and notes for escalations Qualifications: + 2-4 years of helpdesk experience or working with a helpdesk /IT… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area...clear communication until issues are resolved. + Provide exceptional Tier - II work center support , receiving… more
- Baltimore City Community College (Baltimore, MD)
- …in any information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL ... Description/Job Summary A Helpdesk Specialist II is responsible for:...with customer satisfaction. + Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up in a… more
- Baltimore City Community College (Baltimore, MD)
- …the Student Lab or assist in other areas of the college providing helpdesk support . Responsibilities/Duties Essential Functions: + Respond to clients' telephone ... managing relatively simple hardware, software or network problems. Answer helpdesk calls and provide desktop support over...+ Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure computers.… more
- Two95 International Inc. (Cherry Hill, NJ)
- …and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware ... + 2+ years experience working in a helpdesk or technical support role. + Tier 2 experience preferred. Benefits If Interested please send your updated resume… more
- Koniag Government Services (Arlington, VA)
- …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance...Specialist - Intermediate with an active Seret clearance to support KDS and our government customer in Arlington, VA.… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk ... handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong… more
- Proven IT (Duluth, GA)
- …a knowledge center for customer calls in ConnectWise + Communicates and works as a team with Tier II and Tier III to solve a customer's issues + Uses logic ... support . This is the basic level of customer support . The Tier I Engineer is a...required to understand the inner workings. RESPONSIBILITIES + Aids support to the Proven IT Helpdesk which… more
- Stratus Solutions (Washington, DC)
- …requesting assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately. What we are ... things you may do on any given day): Provide Tier I support for requests for service...will excel in the role if You have previous helpdesk experience supporting a Government agency in a fast-paced… more
- Stratus Solutions (Washington, DC)
- …requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately What we are ... things you may do on any given day): Provide Tier I support for requests for service...will excel in the role if You have previous helpdesk experience supporting a Government agency in a fast-paced… more
- City of New York (New York, NY)
- …local office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues ... hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP...procedures on software and hardware deployments, account administration, and helpdesk tasks. Provides support related to testing… more
- V2X (Springfield, VA)
- …Linux distributions as well. + The Senior Systems Administrator II shall support the mid-level internal escalation tier (s) for the Server O&M team providing ... professionalism. We are hiring for a Senior Systems Administrator II Generalist - Top Secret Clearance to support...SSL, PIJ, VPN, SNMP, etc. + Demonstrated experience in Helpdesk coverage. + Shall meet the minimum credential requirements… more
- Robert Half Technology (Philadelphia, PA)
- …effectively * Familiarity with ITIL processes would be advantageous * Experience in a helpdesk or technical support role is preferred * Must be able to ... offering a long-term contract employment opportunity for a Help Desk Analyst II in the customer services industry, located in Philadelphia, Pennsylvania. This role… more
- The Toro Company (Bloomington, MN)
- …claim review, quality vendor recovery analysis, reporting, and critical warranty support . The individual in this role dedicates their activities to ensuring ... repair sequence, and usage of standard repair time. + Provide channel partner support via phone, email, and other forms of communication for warranty processes… more
- GCI Communication Corp (Anchorage, AK)
- …Tier III issues where solutions (processes and procedures) have already been documented. + Tier II Support : + First point of contact for escalation. ... instructions, ticket routing, and escalation to Tier II and Tier III support ....(4) years of combined work experience in customer service, helpdesk , LAN/WAN Networking, Telecommunications. * Preferred: + Associate degree… more
- Arena Technical Resources, LLC (Austin, TX)
- …devices, and printers. - Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. - ... Submit daily systems reports and contact next level of support to escalate unresolved problems. - Answer HELPDESK...I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 -… more
- TEKsystems (Pearl Harbor, HI)
- …during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and ... computers, printers, laptops, and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers to Frequently… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …will support the DEVCOM Analyst Center (DAC). This role provides above baseline/ Tier 2 concierge-like support to more than three hundred users by email, ... reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure… more
- InGenesis (Fremont, CA)
- …gaps in data collection and train users to improve KPIs and other reporting metrics. * Support with tier II and III application issues and mentor IS ... content is current and available. * Provide project management support for EPIC and other IS related training. *...practice workflow documents. * Work with IS Leadership and Helpdesk to determine repeated training issues and help reduce… more
