- ENS Solutions (Elkridge, MD)
- …patterns of problems Requirements + Required Education and Experience: HS/GED and 2 + years + Certifications: DoD Manual 8570.01-M at the Information Assurance ... Technical (IAT) Level II role. + Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a CI Polygraph + Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow + Strong written and verbal communication skills… more
- Baltimore City Community College (Baltimore, MD)
- …innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for ... Student Lab or assist in other areas of the college providing helpdesk support. Responsibilities/Duties Essential Functions: + Respond to clients' telephone calls… more
- City of New York (New York, NY)
- …Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the ... as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to personal… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk ... escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical...IT-related certifications (eg, CompTIA Network+, Microsoft Certified Desktop Support Technician ) are a plus. + Ability to work under… more
- Medical Mutual of Ohio (Dublin, OH)
- …phone calls from subscribers, providers, and staff, by resolving IT technical issues defined as Tier 1 and Tier 2 level support. Demonstrates the ability to ... and staff, by resolving IT technical issues defined as Tier 1 and Tier 2 ...+ Helpdesk Support Analyst Certification preferred. + Helpdesk Desktop Support Technician Certification preferred. +… more
- Actalent (Chandler, AZ)
- …standard processes and procedures along with monitoring license compliance. You will serve as a Tier 1/ Tier 2 point of contact and owner of problem/incident ... to Friday from 8 AM to 5 PM. The technician 's role is to support and maintain organizational computer...the designated call handling and tracking system. + Provide Helpdesk and walk-up hardware and software support as needed.… more
- ManpowerGroup (Framingham, MA)
- The Helpdesk Technician assists with all functions of User Services. This position provides effective Tier 2 frontline user support and desktop ... ITS-User Services Qualifications: * Prior experience working at a University Helpdesk . * Bachelors degree * 2 to 3 years of experience in helpdesk /user… more
- TEKsystems (West Bend, WI)
- …team on a long-term contract. This role involves handling escalations from the Tier 1 helpdesk team, assisting with onboarding and offboarding processes using ... Job Title: Desktop Support Technician Job Description: We are seeking a skilled...Administration teams. Key Responsibilities: + Handle escalations from the Tier 1 helpdesk team. + Assist with… more
- TEKsystems (Lansing, MI)
- …documentation process, Windows, Hardware, Customer support, Remote support, Helpdesk troubleshooting Top Skills Details password reset,active directory, Tier ... Description -Looking for a Tier 1 Support resource to join their Service...Desk team. -This person will be primarily focused on 2 activities: Password Resets and Active Directory account unlocks.… more
- Insight Global (Folsom, CA)
- …including power cycling, network connectivity, cable management, licensing, and Tier 2 support. Provide remote support for helpdesk tickets and assist with ... state integrator looking for a skilled AV Field Engineer/ Network Technician specializing in the installation, troubleshooting, and maintenance of audiovisual and… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …with PCs, smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related ... **Overview** Call Center/Help Desk Technician III (BWAK) We are currently searching for...more (4+) years' experience in a technical support or helpdesk role. **Certificates, Licenses, Registration Requirements:** + Prefer A+,Network+… more
- TEKsystems (Lansing, MI)
- Previous Helpdesk or Desktop Support or PC Technician or Data Center experience is preferred. IT certifications are desirable for this role. These will be first, ... Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support… more
- HCA Healthcare (Hendersonville, TN)
- …to complete assigned tasks and prioritize assignments **In this role you will:** + Provide helpdesk support ( Tier 2 ) and resolve complex problems that have ... support of the Company's PCs, printers and related equipment. A Technical Support Specialist 2 should be able to operate with moderate management oversite and… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician . + Delivering excellent customer service and ... **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to...GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …Desk Agent that will provide multiple tier support to end users. The ideal technician will have 2 + years of IT help desk experience with a strong background ... printing, installation, word processing, electronic mail, and operating systems. The IT Helpdesk Agent will be responsible for working Day, Swing, or Night shifts… more
- Fair Haven Community Health Care (New Haven, CT)
- …solving skills, is highly desirable. Direct Reports Cybersecurity Specialist/ Tier III Technician IT Technicians 1 IT Technicians 2 American with Disabilities ... + Design training programs and workshops for staff + Oversee daily operations of helpdesk and delegate tasks to IT technicians and Handle high level tickets + Manage… more
- CAI (Camas, WA)
- …Type** Full time **Worksite Flexibility** Onsite **Job Summary** As a Desktop Support Technician you will perform a variety of general support tasks within an ... and other duties such asnetwork support, printer support and helpdesk support as needed + Install, configure and administer...projects under minimal supervision or guidance + Provide 1st/2nd tier support for most help desk related issues +… more
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