- General Dynamics Information Technology (Elkridge, MD)
- …Required:** Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means ... improving how agencies operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter. HOW… more
- ENS Solutions (Elkridge, MD)
- …+ Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well ... as determine if there are sufficient controls to escalate issues according to priority. + Performs user account management per the Account Management Plan. + Performs advanced software installations and upgrades to operating systems and layered software… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III ** ... network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application -...more (4+) years' experience in a technical support or helpdesk role. **Certificates, Licenses, Registration Requirements:** + Prefer A+,Network+… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- Lumen (Columbus, OH)
- …the world and shape the future. **The Role** Lumen is seeking an Operations Technician III to join the Managed Services team supporting the Public Sector. ... industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to...on any assigned actions. + Utilize Solarwinds and Web Helpdesk access this position will monitor and isolate layer… more
- Medical Mutual of Ohio (Dublin, OH)
- …Certification(s): + Helpdesk Support Analyst Certification preferred. + Helpdesk Desktop Support Technician Certification preferred. + Microsoft Certified ... and staff, by resolving IT technical issues defined as Tier 1 and Tier 2 level support....+ Helpdesk Support Analyst Certification preferred. + Helpdesk Desktop Support Technician Certification preferred. +… more
- Fair Haven Community Health Care (New Haven, CT)
- …demonstrated analytical problem solving skills, is highly desirable. Direct Reports Cybersecurity Specialist/ Tier III Technician IT Technicians 1 IT ... + Design training programs and workshops for staff + Oversee daily operations of helpdesk and delegate tasks to IT technicians and Handle high level tickets + Manage… more
- Arena Technical Resources, LLC (Austin, TX)
- …devices, and printers. - Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. - ... and contact next level of support to escalate unresolved problems. - Answer HELPDESK calls and utilized automated incident tracking systems to record work orders.… more