- PSEG (Bethpage, NY)
- …communities we serve make this a particularly exciting time to join PSEG. **Job Summary** ** Incident Manager / Problem Manager Lead** The purpose of the ... Incident / Problem Manager is to manage the lifecycle of all incidents,...updates to stakeholders. The work is largely aimed at incident avoidance requiring active engagement in problem … more
- Randstad US (Irving, TX)
- incident / problem manager . + irving , texas + posted september 4, 2024 **job details** summary + $34 - $36 per hour + contract + bachelor degree + category ... investigations, resolutions, and known errors. o Generate regular reports on problem management activities, including metrics on incident reduction, root cause… more
- General Dynamics Information Technology (Doral, FL)
- …release activities to include schedule, progress, and recent updates of releases. + AssistMajor Incident Manager and Problem Manager with restoration ... who works on behalf of the Change and Release Manager to support all development of Software, Systems, and...impactedby release errors. + Support the Release and Deployment Manager as required in support of IT Service Delivery.… more
- General Dynamics Information Technology (Doral, FL)
- …deployment activities to include schedule, progress, and recent updates of releases. + AssistMajor Incident Manager and Problem Manager with restoration ... who works on behalf of the Change and Release Manager and with the Release Coordinator to manage the...negatively impactedby deploymentfailures. + Support the Release and Deployment Manager as required in support of IT Service Delivery.… more
- Nuvei (Atlanta, GA)
- …recommendation of preventative measures. Responsibilities and Duties: + Establish and implement Incident Problem Management process and procedures based on ITIL ... create reporting / metrics on KPIs + Coordinate post incident root cause analysis, and review / mine data...under pressure in a dynamic team environment + Excellent problem -solving skills + Strong knowledge of IPM standard operating… more
- ServiceNow, Inc. (Orlando, FL)
- …or US Permanent Residents, holding a green card, will be considered."_** The Major Incident Manager is a key driver for managing the resolution of technical ... member of the Global Technical Support team, the Major Incident Manager should be both technically competent...summary of the business impact and duration to the Problem Management team . Perform other duties and projects… more
- Citigroup (Irving, TX)
- …of technology specialists that can make the difference within Citi?** The position, " Incident Manager " provides a career opportunity by managing and driving the ... with the valuable individuals in our squad, the Major Incident Manager is responsible for leading core...need are:** + Critical Thinking + Deductive Reasoning + Problem Solving + Commanding presence on the call +… more
- Amazon (Austin, TX)
- …applicable to current process. - Lead reviews of Incident calls to ensure every Incident Manager is consistently raising the bar. - Work with the team to ... and reviews to identify areas for improvement to the Incident and Problem Management process. - Prepare...reviews - Conduct 1 on 1 meetings with each Incident Manager that reports to you. -… more
- Fiserv (Marietta, GA)
- …impact on a global scale, come make a difference at Fiserv. **Job Title** Incident Manager **About the Team:** Meet Clover, the leading cloud-based integrated ... change management, mean time to restore, and incident reduction objectives. The Incident and Event Manager will work closely with senior leadership and… more
- Serco (Colorado Springs, CO)
- **Position Description** Serco is seekingan **ITIL Incident Manager ** to join the support desk for IMCOM/CYS. This position works with various teams to ensure ... resolved in a timely and effective manner. As the Incident Manager you will develop and maintain...there are recurring malfunctions. + Coordinate with Change and Problem management functions. + Adjust the incident … more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- **Critical Incident Manager ** **Category:** Software Development/ Engineering **Main location:** United States, Alabama, Huntsville **Alternate Location(s):** ... * Minimum of 10+ years' experience as a Critical Incident Manager . * Experience working in IT...data and work in a fast-paced environment. * Strong problem solving, analytical, and time management skills. * Active… more
- Morgan Stanley (New York, NY)
- …programs. **Job:** **Production Management and Operational Support* **Title:** *Major Incident Manager * **Location:** *New York-New York* **Requisition ID:** ... high-performing globally distributed team that plays a mission critical role in Incident Management, Problem Management, Change Management, seated in the… more
- Citizens (Johnston, RI)
- Description The Tabletop (TTX) Exercise and Incident Response Lead is responsible for the planning, coordinating, and leading tabletop exercises designed to evaluate ... areas for improvement and will also be responsible for assisting with incident response for nontechnical incidents, inclusive of alerting via Everbridge when… more
- Morgan Stanley (Purchase, NY)
- …characteristic protected by law. **Job:** **Risk Management* **Title:** *AVP US Banks Incident & Fraud Risk Manager * **Location:** *New York-Purchase* ... and lending products and services to WM and ISG clients. The US Banks Incident & Fraud Risk Management Team is seeking an Assistant Vice President ("AVP") who… more
- Travelers Insurance Company (Hartford, CT)
- …+ Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. + Problem Management:Analyzes Incident / ... experienced ITSM Process SME with a strong focus on Problem Management and Change Management. The ideal candidate will...may have responsibility for one or more of the following: Incident Management:Develops MTTR (Mean Time to Resolve) and trending… more
- Google (Atlanta, GA)
- …challenge the status quo to build more effective and efficient incident management functions. + Excellent investigative, problem -solving, and critical-thinking ... & Safety, policy, cybersecurity, or related fields. + 2 years of incident response or program management experience. Preferred qualifications: + Master's degree in… more
- NCR VOYIX (Atlanta, GA)
- …support uptime of 24x7x365 for applications. + Take full responsibility for major incident management from initiation until an acceptable IT work around is in place. ... management and oversight. + Work closely with technical/engineering teams, and other Incident Teams to ensure effective identification of incidents. + Lead any… more
- RELX INC (Philadelphia, PA)
- Manager Incident Response Are you a skilled Cyber Security Strategist? Are looking for an innovative Cyber Security Leadership Role? About our TeamThis team ... projects of various size and complexity. + Demonstrate advanced problem -solving experience involving leading teams in identifying, researching/coordinating the… more
- Insight Global (Chevy Chase, MD)
- Job Description An employer is looking for a Problem Manager in the Reston, VA or Redmond, WA area. This role will engage directly with customers to address ... . Skills and Requirements - 2-3 years' experience as a Problem or Program Manager - Excellent presentation skills - ability to concisely tell a… more
- Baylor Scott & White Health (Columbus, OH)
- …Information Systems Security Professional (CISSP) certification + Certified Information Security Manager (CISM) certification + GIAC Certified Incident Handler ... **JOB SUMMARY** The Sr. Incident Response Engineer will take on the lead...and stakeholders. **KEY SUCCESS FACTORS** + More advanced leadership, problem solving, team building, and judgment-making skills. + Skilled… more