- Unknown (New York, NY)
- …resilience audits on a global scale, with a specific emphasis on incident and crisis management , business continuity, disaster recovery, and datacenter ... financial regulatory bodies. This role involves a thorough review of IT risk management frameworks, policies, standards, and issue management processes, as well… more
- Entergy (New Orleans, LA)
- …is seeking a highly motivated and analytically driven individual with experience in IT Problem Management , IT Incident Management and Human Performance ... and complete details are documented. + Prepare and present reports on incident trends, problem management insights, and system performance to IT leadership.… more
- Oracle (Dover, DE)
- …* **Experience:** * 8+ years in healthcare IT with a focus on incident / problem management . * Proven expertise in Cerner Millennium architecture, ... cross-functional teams during high-stress situations. * **Certifications (preferred):** * ITIL ( Incident / Problem Management modules), or other relevant… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …of Manager (MoM) type monitoring environment * 3 years exposure to Service Management /ITIL framework and concepts ( incident , problem , change management ... to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments in all… more
- BAE Systems (Washington, DC)
- …(must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly Incident and Problem Management + Proficiency in analytical tools ... to a resilient IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day… more
- SHI (Somerset, NJ)
- … Reviews (PIRs), and contributes to continuous improvement initiatives across the Incident and Problem Management lifecycle. **Role Description** + ... incident logs that support transparency and future analysis. + **Major Incident Management :** Lead and coordinate resolution efforts for high-impact… more
- Truist (Richmond, VA)
- …windows, queue prefetch/backpressure). * Partner with Elite Engineers: Work with Problem / Incident Management , SRE/Platform, Network/Security/PKI, and Vendor ... One of Our Technology Detectives Do you have a passion for turning incident and problem data into clear themes and decisive actions? Are you driven to connect… more
- Travelers Insurance Company (St. Paul, MN)
- …We are seeking an ITSM Process Practitioner with experience in Data Analytics, Incident , Problem , and Change Management . The ideal candidate will ... deliverables, process and systems to meet or exceed stakeholder expectations. High impacting Incident management , root cause analysis and driving other groups to… more
- BAE Systems (Vicksburg, MS)
- …and multi-cloud enclaves + ITIL 4 Foundation or higher certification, with focus on incident and problem management + Background in scripting (eg, Python, ... operate, maintain, and enhance government SIEM (Security Information and Event Management ) tools to enable proactive monitoring, threat detection, and response… more
- Insight Global (Brentwood, TN)
- …with high call/event volume. -Strong documentation and communication skills. -Proficient in incident and problem ticket management . -Confident communicator, ... Job Description The Major Incident Management Analyst (Level 2) will serve as a high-touch, client-facing IT professional. This role is dedicated to providing in… more
- Walmart (Sunnyvale, CA)
- … management , or service reliability. + Minimum 5 years of experience in Change/ Incident / Problem Management or Project Management . + Proficiency in ... **Position Summary ** The Global Problem Management team is looking for...in designing, developing and deploying agentic AI solutions -Drive post- incident analysis by facilitating technical sessions with cross-functional teams… more
- TekSynap (Ashburn, VA)
- …real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, ... support and coordination. Responsible for the effective implementation of the Incident Management Process and ensuring that incidents are managed and reported in… more
- Link Solutions Inc (Adelphi, MD)
- …metrics-driven processes to improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and continuous ... will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD standards and best business… more
- CACI International (Sterling, VA)
- …mentorship, and performance evaluations + Coordinate with other ITSM process owners to integrate problem management with incident , problem , and change ... Network Problem Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with… more
- American Airlines (Phoenix, AZ)
- … management and process refinement + Ensure adherence to ITSM protocols (Change, Incident , and Problem Management ) across IT teams and business partners ... science or business management + 1+ years of relevant experience with Incident , Problem and/or Change Management as well as process improvement in a… more
- ZOLL Medical Corporation (Jacksonville, FL)
- …of its related processes. In this position, you will be leading major incident calls, conducting problem management meetings, managing organizational change, ... Incident processes and outcomes + Develop and publish an Incident and Problem Management SOP and maintain all related documentation (policies,… more
- CVS Health (Austin, TX)
- …years' experience implementing best practices in observability, monitoring, chaos engineering, incident / problem management , and performance optimization. + ... halt changes when necessary. + Partner with Infrastructure, Security, Problem Management , and other enterprise teams to...success criteria. + 3+ years' experience in Release, Change, Incident & Service Management , with working knowledge… more
- AIG (Charlotte, NC)
- …challenges and recommend ways to optimize performance. + Govern Incident Management and root cause analysis, technical issues, problem resolution and ... Ability to meet tight deadlines. + Sound knowledge of all ITIL processes ie, Incident Management , Problem Management , Change Management & Service… more
- Burlington (Edgewater Park, NJ)
- …Produce executive summaries and weekly MIM reports with trend analysis and insights. **Post- Incident Review & Problem Management Alignment** + Facilitate ... frameworks (eg, Red/Green Bar). + Deep understanding of ITIL processes, especially Incident , Problem , and Change Management . + **Skills & Abilities** + Calm,… more
- Oracle (Seattle, WA)
- …expertise in operational excellence, incident prevention, incident analysis, post- incident problem management , and reliability improvement programs + ... team dedicated to defining, designing, and developing advanced tools for incident and problem management at Oracle Cloud Infrastructure (OCI). Our mission… more
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