- Link Solutions Inc (Adelphi, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a US ... + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for ensuring...improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and… more
- Molina Healthcare (IA)
- **Job Description** **Job Summary** As the Manager , Protection Services Operations Center (PSOC), you will be a member of Molina Healthcare's Protection Services ... ensuring the execution of the physical security controls, threat/risk analytics, and incident intake and crisis management support for the enterprise. This role… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …illnesses worldwide. We are seeking a dynamic and experienced **Security Operations Manager ** to lead and enhance our cybersecurity operations. This role is ideal ... with over five years of experience in cybersecurity, risk management, and incident response. The successful candidate will be responsible for orchestrating threat… more
- COOLSOFT (Celebration, FL)
- …printer, and servers. 3. Develop and implement IT service management processes: incident , problem , change, and request management. 4. Coordinate and support ... SLAs Troubleshoot Manager (Jobs in Celebration, FL) Requirement id 156187...of the technical team, including project scheduling, monitoring and incident response. * Ensure operational support coverage and adherence… more
- ManpowerGroup (Philadelphia, PA)
- …and escalation notes **ITIL Process Awareness** + Follow ITIL workflows for change, incident , and problem management + Ensure proper handover and escalation ... **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead the design, implementation, and support of our enterprise… more
- Ensono (Dover, DE)
- …Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket workflows WhyEnsono ... Manager , IMS Mainframe Systems ProgrammingRemote - United StatesJR012013...projects with client and BU activity. Manage team's ticket queue and following up on aging tickets Provide risk… more
- Scotiabank (OR)
- …relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, ... for the unresolved incidents/problems/tasks. + Deliver weekly reports and analysis to the manager that include turnaround times for incident closures, types of… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …in ticketing system, and compliance to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. ... under the direction of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains, & Supports any future… more
- Weill Cornell Medical College (New York, NY)
- …or higher level support experience highly desired. + Experience with Service Now for incident , problem , and task management is preferred. + Previous hospital or ... ensure best customer experience. Follows direction of Service Desk Supervisor, Support Services Manager and other leadership in ITS to achieve the mission of the… more
- ITT (NY)
- …integrated applications. + Responsible to act as a true "Business Relation Manager " to understand business requirements and the issues in Manufacturing, Finance, ... issues with Epicor-ERP applications and other connected Bolt-Ons systems and monitor ServiceNow queue . + Act as a consultant with the business to understand business… more