- Link Solutions Inc (Adelphi, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a US ... + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for ensuring...improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …illnesses worldwide. We are seeking a dynamic and experienced **Security Operations Manager ** to lead and enhance our cybersecurity operations. This role is ideal ... with over five years of experience in cybersecurity, risk management, and incident response. The successful candidate will be responsible for orchestrating threat… more
- ManpowerGroup (Philadelphia, PA)
- …and escalation notes **ITIL Process Awareness** + Follow ITIL workflows for change, incident , and problem management + Ensure proper handover and escalation ... **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead the design, implementation, and support of our enterprise… more
- Leidos (Camp Springs, MD)
- …between the 844 CG and external customers. + Partners with the Strategic Operations Manager and Problem Management team identify negative service trends and aid ... **Your greatest work is ahead!** Leidos is hiring a Service Delivery - Agreements Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS)… more
- Scotiabank (OR)
- …relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, ... for the unresolved incidents/problems/tasks. + Deliver weekly reports and analysis to the manager that include turnaround times for incident closures, types of… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …in ticketing system, and compliance to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. ... under the direction of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains, & Supports any future… more
- CompuCom (Hillsboro, OR)
- …systems + Proper disposal of hardware and media following client guidelines + Manage incident & request tickets assigned to queue + Validate server(s) / task ... in support of physical touch (Smart Hands) support of Incident and or Requests + Providing incident ...client for information / request downtime etc. + Diagnose problem , remotely if possible / on site if required… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM ... and/or request of the IT Service Support Supervisor, IT Systems Support Manager , or Director. Reviews documentation for accuracy and integration into Knowledge… more