- Advanced Call Center Technologies, LLC. (Bristol, TN)
- …routing, and resolution of ticket queues and call coordination Support the Helpdesk Manager in developing measures to improve proactive client communication ... be stuck in various stages and facilitate their completion as necessary Keep Helpdesk Manager updated on all flow, performance, and coordination efforts of the … more
- Eisai, Inc (Exton, PA)
- …GMP documentation as per Exton SOPs.Partner with Infrastructure Services and IT Security for Infrastructure services such as network support, storage, ... IT security controls on all Lab PCs.Manage vendor relationships,...software/patch testing and release process for lab software.Lead the Helpdesk delivery and escalation process, identify opportunities to resolve… more
- Toyota Boshoku America, Inc (Princeton, IN)
- …network hardware equipment, and production information systems. Works closely with the IT manager to ensure compliance to company-wide desktop standards and ... IT Specialist- Nights General Summary: Responsible for setup,... support to a manufacturing environment (preferably automotive).Experience in helpdesk priorities and procedures.Strong problem solving and customer service… more
- Lennar Homes (Sacramento, CA)
- …of telecommunications or network team.Provides weekly status report to the Onsite IT manager summarizing highlights of weekly activities and outstanding ... activities of third-party support contractors.Perform other duties as assigned by Onsite IT Manager .Ability to provide guidance, advice, feedback, and support… more
- Everglades Equipment Group (Wellington, FL)
- Department: Information Technology Reports to: IT Manager & Software Solutions Supervises: None Location: Remote Position (Must reside in the state of Florida) ... with Internal Programming needs for various software modules. Takes direction from the IT manager , and the Lead Programmer. Software coding, and other projects… more
- Kore 1 (Anaheim, CA)
- …physical or virtual form, for both on-prem or cloud solutions. Reporting to the Sr. IT Infrastructure Manager , this candidate will need to have a broad knowledge ... in the day-to-day operations and planning for the future of our IT infrastructure. INITIAL DUTIES AND RESPONSIBILITIES: Configure, install, and troubleshoot complex… more
- TEKsystems (Glendale, AZ)
- …in Spanish. This role is also onsite in Glendale 5 days a week. Reporting to the IT Helpdesk Manager , you will be providing Level 1/2 IT Services ... ticket, including resolution verification. You will collaborate with other IT Groups, using child tickets and tasks to coordinate...the incident. Outside of your primary duties as a Helpdesk agent, you will also be involved in projects… more
- Holtec International (Camden, NJ)
- …Gathering and reporting operational metrics, accomplishments, and priorities for weekly meetings with IT Manager . + Managing Helpdesk Support Team + Managing ... HSI Helpdesk Manager Description: HSI is excited...HSI Helpdesk Manager Description: HSI is excited about our continued...strategic projects, providing technical solutions, and working with the IT manager to support one of the… more
- United Petroleum Transports (Oklahoma City, OK)
- …Office, Oklahoma City Reports To : Vice President of IT FLSA: Exempt Overview The IT Helpdesk and Operations Manager plays a pivotal role in ensuring the ... IT Operations Manager Job Details Job...is responsible for overseeing the daily operations of the IT helpdesk , managing a team of ...overseeing the daily operations of the IT helpdesk , managing a team of IT support… more
- New York State Civil Service (New York, NY)
- …be possible based on specific job duties and consistent with ESD policy.*BASIC FUNCTION: IT Helpdesk Manager position is an essential employee post requiring ... No Agency Empire State Development, NYS Title Help Desk Manager Occupational Category Other Professional Careers Salary Grade NS...the Director in optimizing the day-to-day operations of the IT helpdesk while overseeing and managing staff… more
- University of Colorado (Colorado Springs, CO)
- …years of full-time equivalent experience in a professional technical capacity (ex. IT Professional, Helpdesk Manager ). **Preferred Qualifications** + ... IT Program Manager - 34446 University Staff **Description** ** IT Program Manager ** **College of Business** **Elevate Your Career at UCCS: Innovate,… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist ... with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for...Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT… more
- Robert Half Technology (Las Vegas, NV)
- Description We are seeking an experienced Helpdesk Manager to lead our client's IT support team, with a focus on managing and supporting hospitality and ... or a related field. + Proven experience as a Helpdesk Manager or in a similar leadership...including installation, configuration, and troubleshooting. + Strong understanding of IT service management and helpdesk operations. Technology… more
- Red River (Arlington, VA)
- **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is a critical role responsible for overseeing the help desk support operations and the Change Advisory ... Clearance, and demonstrated excellence in planning, directing, and managing IT operations help desks. The Lead/CAB Manager ...direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within… more
- Envista Holdings Corporation (Sturtevant, WI)
- …clear and concise communication is necessary to avoid confusion. + Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the ... **Job Description:** The ** IT Operations Helpdesk Analyst** provides ...and repairs. + Provides updates, status, completion information to manager , problem request tracking system, and/or users, via e-mail,… more
- EMCOR Group (Baltimore, MD)
- **Description** **Job Title: IT Helpdesk Intern (On-Site)** **Location: Baltimore, MD 21227** **Reports to: IT Manager ** **FLSA Status: Part-Time / ... and research laboratories. **SUMMARY:** We are seeking a motivated IT Helpdesk Intern to join our team...support tasks. + Perform other duties as assigned by IT Manager **CHARACTERISTICS AND SKILLS** The successful… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- Job Title: Helpdesk Technician Department: Information Technology Reports To: IT Helpdesk Supervisor FLSA Status: Non-Exempt Starting Rate: $20.28 per hour ... SLAs to manage end-user expectations. + Assists with Operations Manager , and Applications Manager special projects. + Participates in the shared services program… more
- ManpowerGroup (Norfolk, VA)
- …**Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk ** **Location: Norfolk, VA** **Contract on W2** **Required Security Clearance: Yes(NATO ... NCIA Point of Contact or the Cloud Ops Operations Manager , the following activities will be supported: **1) End-User...Tracking:** a) Log and track support incidents using the helpdesk ticketing system. b) Ensure all tickets are updated… more
- Cayuse Holdings (Andrews AFB, MD)
- …shall be tracked and reported by the Client Systems Lead to the Director of IT Operations and the program manager . Open VIP tickets shall be reported daily ... through the delivery of quality outcomes. **Primary Focus** The Helpdesk Technician will support end users for the ANGRC... Technician will support end users for the ANGRC IT Help Desk Support Services. All duties and responsibilities… more
- Cayuse Holdings (Andrews AFB, MD)
- …shall be tracked and reported by the Client Systems Lead to the Director of IT Operations and the program manager . Open VIP tickets shall be reported daily ... missions, focused on minimizing risk through the delivery of quality outcomes. The Helpdesk Support Section Lead will provide daily support to local and remote users… more
