- Cognosante (Vancouver, WA)
- …where needed) and on site. + 3+ years IT experience in an IT Service Desk , Tier 2 Enterprise Environment. Experience with technical writing and ... country. We provide a variety of services, including remote Service Desk support and in-person help. Spread...on hardware/software support and troubleshooting. + Resolve or refer IT issues; Solve technical issues in a professional manner… more
- Terracon (Olathe, KS)
- …that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per ... Responsibilities:** + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the ... electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are accurate… more
- SAIC (Austin, TX)
- …the service delivery transaction + Follows procedures to ensure effective support coordination between IT Service Desk ( Tier 1), Tier 2, and ... PowerPoint, Outlook), network connectivity and VPN connectivity + Respond to technical service hardware requests and break/fix incidents + Resolve end user questions… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT ... will be an onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence. A pivotal… more
- ManTech (Baltimore, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our ... to operate a 24 x 7 Service Desk Operation. You will lead a Tier ...include, but are not limited to:** + Manage the Tier 1 Service Desk Team… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, and Service… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... from 7:00AM to 6:00PM, which include troubleshooting and resolving IT issues related to hardware and software, performing ticket...not limited to:** + Oversee the performance of the Tier 3 service desk operations.… more
- Centre Technologies (Houston, TX)
- …to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows ... clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre...+ Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports… more
- ManTech (Washington, DC)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 2** to join our ... from 7:00AM to 6:00PM, which include troubleshooting and resolving IT issues related to hardware and software, performing ticket...include but are not limited to:** + Manage the Tier 2 Service Desk Team… more
- GovCIO (Kiln, MS)
- …Jr Service Desk Technician in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working ... directly with the Service Desk and staff to ensure that service ...and monitors problems to ensure timely resolution. + Provides first- tier support to end users for either PC, server… more
- Leidos (Norfolk, VA)
- …for end-users of the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated information ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...Minimum of 6 months of tenure with the NMCI Service Desk + Individuals on a Performance… more
- General Dynamics Information Technology (Quantico, VA)
- …position is currently pending funding. Our work depends on **Help Desk Analyst Tier I** joining our IT Technology Development division within the NCIS ITD ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support, IT ...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A… more
- Peoples Health Centers Family of Companies (St. Louis, MO)
- …in a timely and efficient manner. * Assist and train new employees with basic IT processes. * Collaborate with higher tier on planning and issue resolution as ... interacts directly with staff requiring strong communication and customer service skills as well as the ability to use...respond quickly and effectively to requests received through the IT helpdesk. * User Identity Management in Active Directory… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1.0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier 2** to join ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- Red River (Chantilly, VA)
- … Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- RKON (Chicago, IL)
- … service we deliver to our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking to ... Analyst ( Tier 1), End User Engineering About us: RKON...+ A desire to pursue a long-term career in IT , and a strong customer service background....Expertise + One to two years in a Help Desk / IT Support related role + Microsoft account… more