- Daiichi Sankyo, Inc. (Bernards, NJ)
- …with normal, standard, and emergency changes and understand their relationship to other IT service management processes such as Incident Management ... centered around rare diseases and immune disorders. Summary The ITSM Process Manager for Change Management is...Experience Qualifications- 5-8 years or more extensive experience in IT service management , with a… more
- TekSynap (Suffolk, VA)
- …discipline. + IAT II or ITILv3 or later required **Overview** We are seeking a Senior IT Service Management ( ITSM ) Specialist to join ourteam in Suffolk, ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Establish enterprise approaches to IT service management to promote...across the Navy Enterprise. + Work with the Navy ITSM Office (ITSMO) and DOD level activities to develop… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- CACI International (Arlington, VA)
- …seeking a Service Desk ITSM Specialist to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... The successful candidate will be responsible for designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- DXC Technology (Lansing, MI)
- …Administrator (CSA) certification and Certified Implementation Specialist (CIS) - IT Service Management . Prefer ITSM Professional Suite Certification and ... support IT departments by using ServiceNow ServiceNow's IT Service Management products using...(providing options with pros, cons and risks) in an ITSM / IT Service Delivery organization, while… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- General Dynamics Information Technology (Falls Church, VA)
- …**Skills:** Customer Service Interface,Information Technology Operations,ITIL Service Desk, IT Service Management ( ITSM ),Ticket Operations ... and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **HOW AN IT OPERATIONS… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …by you. About The Team: The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... of UKG's Cloud SaaS offerings. About The Role: The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- CACI International (Chantilly, VA)
- …This key position oversees the development, integration, and management of ITIL-based IT Service Management ( ITSM ) processes and services across ... working with Government clients, specifically within the Intelligence Community + Familiarity with IT Service Management toolsets such as ServiceNow or… more
- MIT Lincoln Laboratory (Lexington, MA)
- …Description The Senior Business Analyst plays a critical role in driving the success of IT Service Management ( ITSM ) by leveraging data-driven insights, ... service delivery. The Senior Business Analyst will be part of the IT Service Management ( ITSM ) team within Client Services, focusing on gathering… more
- MUFG (Jersey City, NJ)
- … ITSM and ServiceNow ITAM Developer professionals for multiple VP positions + **ServiceNow IT Service Management ( ITSM ) Developer, VP** + **ServiceNow ... IT Asset Management (ITAM) Developer, VP** **ServiceNow IT Service Management ( ITSM ) Developer** **Responsibilities:** + Serve as the technical… more
- Teleperformance USA (IL)
- …We are seeking an experienced and dynamic Pre-Sales Solution Consultant to support our ServiceNow ITSM ( IT Service Management ), CSM (Customer Service ... Management ), and ITOM ( IT Operations Management ) offerings. In this role, you will serve as...client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms. + Conduct compelling product… more
- Janus Henderson Investors (Denver, CO)
- …Bachelor's degree in Information Technology, Computer Science, or related field. + Familiarity with IT service management ( ITSM ) frameworks, such as ... involves a mix of technical expertise, customer service skills, and process management . The IT Service Analyst acts as a bridge between the IT … more
- SAIC (Alexandria, VA)
- … IT services through oversight of service level agreements (SLAs) and use of IT service management ( ITSM ) methodologies + Lead IT ... best practice guides for the organization + Oversee the management of IT service support... management + Strong understanding of ITIL practices, ITSM , and service delivery + Experience with… more
- International (Lisle, IL)
- …Engineer to support our Digital Transformation Journey. In this role you will be responsible for IT Service Management ( ITSM ) and IT Operations ... improve service quality. + Ensure compliance with IT governance, risk management , and security policies....services to enhance visibility, dependency management , and service impact analysis. + Demonstrated experience in ITSM… more
- Charles Schwab (Austin, TX)
- … management . + Proficiency with Information Technology Infrastructure Library (ITIL) practices and IT Service Management ( ITSM ). + Proficiency with ... Desk (NSD), as part of I&O, provides front-line IT support services for the Schwab workforce to report...following areas, including but not limited to; + Continual Service Improvement (CSI) + Escalation Management +… more
- New York State Civil Service (Albany, NY)
- …of experience in Hardware.AND1-2 years of experience in IT Infrastructure Library (ITIL)/ IT Service Management ( ITSM )AND1-2 years of experience in ... operations, including but not limited to EOC (Emergency Operations Center) activations.Skills:* IT Service Management , including Incident Management *… more
- Alight (Newton, IN)
- …To learn more about us, visit stradaglobal.com **Position Summary:** IT Client Service Management ( ITSM ) is responsible for supporting implemented ITIL ... related field + 2+ years of experience in supporting IT Service Mgmt processes, with a focus...with a focus on Major Incident Mgmt and Problem Management . + ITIL Service Mgmt qualification is… more
- Berry Global (Evansville, IN)
- …or similar platforms. + Experience managing service providers. + Strong understanding of IT service management ( ITSM ), ITIL frameworks, and helpdesk ... with service providers to establish and track IT service desk performance metrics. **Vendor, Budget,... service desk performance metrics. **Vendor, Budget, & IT Operations Management ** + Manage vendor relationships,… more
- Forward Air (Dallas, TX)
- …conferencing technologies, Microsoft Teams, meeting room A/V tech + Strong understanding of IT service management ( ITSM ) processes, including incident, ... executive-focused IT support services, ensuring prompt, professional, and responsive service + Work closely with executive stakeholders to understand their IT… more
