- Insight Global (Lexington, MA)
- …across Incident, Problem, Change, and Request Management Utilize ServiceNow for ITSM operations, reporting, and analytics Client Relationship Management Act as the ... managing large-scale client engagements Demonstrated ability in business development and portfolio expansion Extensive hands-on experience with ServiceNow and ITSM more
- Techtronic Industries North America, Inc. (Menomonee Falls, WI)
- Job Description: Analyst I - Application Support (Oracle Cloud Fusion, ERP, custom .NET, ITSM ) Applicants must be authorized to work in the US; Sponsorship is not ... work experience providing application support to end users Knowledge of ITSM frameworks and processes Experience working in ServiceNow Experience supporting custom… more
- Accenture (Springfield, VA)
- …and working sessions to meticulously define the current and future state of ITSM processes. Your expertise will guide the creation of optimized workflows, forms, ... for improvement, and supporting process reengineering efforts to enhance ITSM module effectiveness. You will play a pivotal role...will play a pivotal role in ensuring that the ITSM modules not only meet organizational goals but also… more
- The Hartford (Hartford, CT)
- …driving force behind the modernization and operational maturity of our global ITSM processes. You will provide oversight and integration across incident, problem, ... drive systemic fixes and trend-based prevention.- Raise the bar on ITSM excellence: Advance ITIL-aligned practices across change, incident, and problem-with… more
- ASRC Federal Holding Company (San Antonio, TX)
- …system/service Configuration Items (CI) into the IT Service Management ( ITSM ) solution to establish system baseline(s) for the infrastructure pre-production ... and production environments. Manage and maintain the ITSM Configuration Management Database (CMDB)-enterprise level;as a means to automate change activities… more
- US Bank (Hopkins, MN)
- …team that also likes to have fun while modernizing IT Service Management ( ITSM ) practices across ServiceNow. This role operates in a fast-paced environment with ... delivery environments. Familiarity with DevOps practices and integration with ITSM processes. Background in enterprise-scale implementations and global process… more
- SHI (Phoenix, AZ)
- …is to become a trusted advisor to the customer on Business alignment with ITAM, ITSM , and ITIL frameworks and how to implement them along with determining best ITAM ... alignment strategies. Facilitate maturity assessments and gap analyses across ITAM, ITSM , FinOps, and Cloud Governance. Develop transformation roadmaps and business… more
- Cayuse Holdings (Boston, MA)
- …the ServiceNow platform, with a focus on some of the following ITOM, ITSM , APM, and CMDB implementations. You'll work closely with cross-functional teams to design, ... Key Responsibilities: Implement and configure ServiceNow modules that may include ITOM, ITSM , APM, CMDB, HAM, and SAM. Design and deploy end-to-end solutions using… more
- Robert Half (Brookfield, WI)
- …solutions. Stay current on emerging technologies, be a champion for internal ITSM /ITIL practices and contribute to a culture of continuous learning. Required ... Hands-on experience with virtualization (VMware, Hyper-V). Expert understanding of ITSM /ITIL processes and methodology and incident/change management. Proficiency working… more
- RTX Corporation (Austin, TX)
- …applications. This role will sustain IT operations through ServiceNow and ITSM practices, manage relationships with Managed Service Providers (MSPs) and suppliers, ... or through RISE with SAP Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance Own vendor relationships,… more
- CompuCom (Columbus, OH)
- …Architecture and Integration with a strong focus on IT Service Management ( ITSM ) and IT Operations Management (ITOM) modules. This role will be instrumental ... scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM , ITOM, CMDB, SecOps, and custom applications. Lead ServiceNow roadmap… more
- Marathon Petroleum Corporation (Findlay, OH)
- …incorporate IoT devices and enable seamless connectivity and data exchange. IT Service Management ( ITSM ) - IT Service Management ( ITSM ) refers to the set of ... delivering, managing, and improving IT services it provides to its customers or internal users. ITSM aims to align the delivery of IT services with the needs of the… more
- ServiceNow, Inc. (Orlando, FL)
- …coach consultants, partners, and customer teams to build long-term DevOps and ITSM capability. Contribute to reusable assets, frameworks, and thought leadership that ... in this role you have: 8+ years of ServiceNow experience across ITSM and DevOps workflows. Proven expertise in DevOps Change Velocity, pipeline integrations,… more
- CGI Technologies and Solutions, Inc. (Vienna, VA)
- …of platform architecture, and hands-on experience working with modules such as ITSM , ITOM Visibility, CMDB, Hardware Asset Management (HAM), and GRC/IRM. The ideal ... ServiceNow platform. . Configure and customize core modules including ITSM , ITOM Visibility, CMDB, HAM, and GRC/IRM. . Build.... Experience with at least 3-4 major modules, including ITSM , ITOM Visibility, CMDB, HAM, and GRC/IRM or CAM.… more
- NTT America, Inc. (Mahwah, NJ)
- …and MS Purview along with other tools. Leads support activities for ITSM operations including Incident, Request, and Problem Management via ServiceNow. Manages the ... ServiceNow tickets, including root cause analysis and proactive remediation. Conduct quarterly ITSM reviews to assess process gaps, ticket volumes, and KBA accuracy.… more
- EY (Washington, DC)
- …and business processes. Design, develop, and customize ServiceNow applications and modules ( ITSM , ITOM, SPM, etc.) based on business requirements. Create and manage ... a ServiceNow Developer and/or Administrator. Strong hands-on experience with ServiceNow ITSM , ITOM, SPM etc. modules is required. ServiceNow Certified System… more
- EY (Westlake Village, CA)
- …on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements ... client needs Ideally, you'll also have ServiceNow Certified Implementation Specialist - ITSM or HAM or SAM Performance analytics and reporting experience -… more
- Truist (Richmond, VA)
- …Three to five years of quantitative and qualitative analysis experience using ITSM /operations data (Root Cause, Cause Codes, Incident Details) to derive themes and ... ITIL and observability/monitoring tools (eg, Splunk, Dynatrace); familiarity with ServiceNow/ ITSM and CMDB relationships. Excellent communication and presentation skills;… more
- EY (Houston, TX)
- …on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements ... (CMA) or Certified Technical Architect (CTA) ServiceNow Certified Implementation Specialist - ITSM or HAM or SAM Performance analytics and reporting experience -… more
- Capgemini (New York, NY)
- …governance policies. Collaborate with stakeholders to define CI requirements and support ITSM , ITOM, and other ServiceNow modules. Develop and maintain CMDB health ... third-party integration tools (eg, SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM , and Asset Management modules. Experience in Agile/Scrum environments. Life at… more
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