- City of New York (New York, NY)
- …Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management, and proficiency in utilizing ServiceNow. In this role, ... escalation point for the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset management, to align with… more
- Generac Power Systems (Waukesha, WI)
- …(KPIs), and ensures efficient ticket management within the IT Service Management ( ITSM ) system. **Minimum Job Requirements:** + Associate 's degree in computer ... science, engineering (electronic or communications), or a related field, or 8+ years of related experience is required. + A minimum of 6 years of experience in Information Technology management, including experience leading network projects as an analyst,… more
- City and County of San Francisco (San Francisco, CA)
- …San Francisco serve its residents! Department of Technology (DT)'s IT Service Management ( ITSM ) Program is a best practices approach to providing and managing IT ... across all CCSF departments). This framework is being managed within an ITSM SaaS platform called ServiceNow. DT's ServiceNow Platform is developed/configured as a… more
- Medtronic (Northridge, CA)
- …in a more connected, compassionate world. **A Day in the Life** The Associate IT Operations Analyst plays a crucial role in supporting the daily operational ... that arise. Working under the guidance of senior team members, the Associate IT Operations Analyst assists in maintaining system health through routine updates,… more
- Warner Bros. Discovery (Washington, DC)
- …supported, here you are celebrated, here you can thrive. **Your New Role ** _The Associate Broadcast & IT Support is tasked with timely and professional support in a ... and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and… more
- Carrier (GA)
- …together. **About This Role** We are seeking a dynamic and experienced Associate Director to lead our Cloud Engineering and Governance initiatives. This role ... provide technical leadership on cloud initiatives and IT service management ( ITSM ) practices. + Lead continuous improvement efforts within an Agile/Scrum environment… more
- NANA Regional Corporation (Macdill AFB, FL)
- …you will be a part of an enterprise IT Service Management ( ITSM ) process for USSOCOM locations across several networks and mission-critical applications. Candidate ... as well as recommending creative/innovative ways to enhance the overall SIE ITSM . Must have excellent verbal and written communication skills. Veterans encouraged to… more
- Chenega Corporation (Springfield, VA)
- …activities, documenting service interoperability standards, and ensuring consistent ITSM platform availability. Additionally, they handle performance metrics ... reporting, support independent performance analysis, and develop training materials for ITSM tool users. **Responsibilities** + Supervise a team of business analysts… more
- Leidos (Suitland, MD)
- …MD. In this role you will provide BMC Remedy IT Service Management ( ITSM ), and System Administration support for users located throughout the National Maritime ... Your responsibilities include installing, configuring, and upgrading the BMC Remedy ITSM Suite. Your daily activities will directly impact real-world operations and… more
- AdventHealth (New Smyrna Beach, FL)
- …Full-Time Days, Monday-Friday, 8am-4pm **The role you'll contribute:** The Associate Enterprise Imaging Administrator is primarily responsible for basic level ... AdventHealth Radiology and Cardiology imaging applications and hardware equipment. The Associate Imaging Administrator is required to report onsite at their… more
- Leidos (Fort Meade, MD)
- …MD. Link to learn more about DES: www.leidos.com/des . **POSITION SUMMARY:** The Associate Project Manager will play a critical role in supporting Senior Project ... IT migrations and consolidations. + Experience with discovery, event management and ITSM tools. + Demonstrated success in working with leadership to understand and… more
- Surgery Care Affiliates (Houston, TX)
- …are going-and the growing career opportunities for YOU. Responsibilities As an Associate Tech Support Analyst, you will be responsible for maintaining end-user ... Experience with supporting products in Microsoft Office Suite. + Experience with ITSM tools (Service Now) preferred. + Experience with hardware upgrades, Windows,… more
- New York Power Authority (Astoria, NY)
- Associate Network Analyst Location: Astoria, US **Summary** The role of IT Support for Southeast New York (SENY) encompasses managing or performing work associated ... Problem Management, and Request Fulfilment. + Assist in publishing and maintaining ITSM related processes workflows and procedure documents. + Support in improving… more
- Wolters Kluwer (Riverwoods, IL)
- …time to market for products and applications. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management) within our Global ... to manage the applications operations processes and environments. The Associate Director, IT Operations (GBS Infrastructure Portfolio Management) is accountable… more
- System One (Phoenix, AZ)
- Technology Engineer Associate Job Location: Phoenix, AZ Training: 2-3 weeks will be 10 am - 7 pm EST WEEKEND (Night) Shift: EST Work hours Fri/Mon - 11:00pm ET - ... TrueSight, Jira, and Confluence - Process: Skilled and knowledgeable in ITSM ; proficiency in operations analytics methodologies to drive performance improvement (eg,… more
- Three Saints Bay (Washington, DC)
- …Warehouse Module used to track warehouse assets. + Receive, review, update, and process ITSM work orders, currently BMC Remedy, and attach a signed bill of lading or ... receipt to the ITSM work orders for vendor payment. + Review daily...and with the end users. **Position Requirements:** + Education: Associate 's Degree, preferably with a major in Logistics, Supply… more
- Guidehouse (Springfield, VA)
- …certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or IT Asset Management (ITAM) certification. + ... Demonstrated experience in writing, presentation, go-to-market support, and interfacing with prospective clientele as it relates to technology management, IT strategy, and/or analytics. + Demonstrated facilitation and presentation skills targeting all levels… more
- Valent BioSciences (San Ramon, CA)
- …develops, and manages a comprehensive and integrated IT Service Management ( ITSM ) landscape, based on best-practice processes, disciplines, and related toolsets. ... This includes delivery of a comprehensive IT asset management program. + Collaborates with the IT Enterprise security resources to ensure IT contributes to, embraces, and applies IT Enterprise security strategies. + Operates a formal governance mechanism to… more
- Cayuse Holdings (Arlington, VA)
- …email. + Appropriately triages requests that cannot be resolved at the SD level using ITSM . + Follow up with CISA staff and customers to ensure that issues have been ... and maintain records of all Service Desk activities in ITSM . + Maintain and update the Knowledge Base with...two years of experience may be substituted with an Associate 's degree. + Additional (4) four years of military… more
- Masonicare (Wallingford, CT)
- …and e nsure incidents and requests are recorded using IT Service Management ( ITSM ) software to track Service Desk and IT service delivery. This employee will ... and affected end users. + Oversee the Service Desk's ITSM tool to ensure that all teams are following...Science or related discipline or a related discipline or Associate 's Degree plus equivalent combination of experience or Education… more