- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of ... acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align… more
- Red River (Chantilly, VA)
- …seek to make those around you successful. The **Client Success Operations Manager ** is a client-facing governance role within the Managed Services division, ... Desk Leadership** , who oversees technical operations, and the **Service Delivery Manager (SDM)** , who manages service performance. The Operations Manager … more
- Endo International (St. Louis, MO)
- …everyone we serve live their best life. **Job Description Summary** The Manager , Information Systems is accountable for ensuring excellence in providing End User ... management, and software deployment systems. + Provide technical ownership of the ITSM software system. Minimum Requirements **Education / Experience / Skills /… more
- NuAxis Innovations (Washington, DC)
- …daily, weekly, monthly and other project reports, under the guidance of the program manager and continual service improvement manager , to send to the federal ... SD + Log Incidents and Service Requests into the ITSM . + Ensure that all Incidents are promptly and...that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all… more
- Stony Brook University (Stony Brook, NY)
- …all details pertaining to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information Technology collaboration. + Provide ... including visiting customers or departments and reporting/escalating issues with supervisor or manager . Report changes to policy or procedures and submit updates to… more
- Red River (San Diego, CA)
- …Professional, Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager , or equivalent certifications. + Demonstrated success operating as both ... - balancing hands-on delivery with strategic planning. + Familiarity with ITSM , enterprise system implementations, or organizational change management frameworks. +… more
- Stony Brook University (Stony Brook, NY)
- …all details pertaining to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information Technology collaboration. + Provide ... including visiting customers or departments and reporting/escalating issues with supervisor or manager . Report changes to policy or procedures and submit updates to… more
- Terumo Medical Corporation (Somerset, NJ)
- …SAP S/4HANA. + Design and implement GRC Access Control. + Assist project manager in security governance projects and manage daily security tasks. + Collaborating ... of work. Production support & Continuous Improvement + Adhere to the company's procedure ( ITSM , CHARM, etc.) for user management and role management. + Meet the SLAs… more
- Red River (Lexington, MA)
- …you seek to make those around you successful. **We are seeking a seasoned** **Program Manager - ITSM ** **to lead the delivery of managed services for a ... is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ServiceNow.** **Key Responsibilities** 1.… more
- Alaka'ina Foundation Family of Companies (Washington, DC)
- ITSM Contract Program Manager Location DC - NCR-National Capitol Region-Washington Job Code 13297 # of openings 1 Apply Now ... Foundation Family of Companies (FOCs) is possibly looking for a Contract Program Manager to provide support for our government customer in National Capital Region,… more
- CUNY (New York, NY)
- Director of ITSM & ServiceNow (IT Computer Systems Manager 6) - Provisional **GENERAL DUTIES** IT Computer Systems Managers manage and direct an Information ... our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html **CONTRACT TITLE** Computer Systems Manager **FLSA** Exempt **CAMPUS SPECIFIC INFORMATION** The Office of… more
- Insight Global (Lexington, MA)
- …across Incident, Problem, Change, and Request Management * Utilize ServiceNow for ITSM operations, reporting, and analytics 2. Client Relationship Management * Act ... large-scale client engagements * Demonstrated ability in business development and portfolio expansion * Extensive hands-on experience with ServiceNow and ITSM more
- Marriott (Bethesda, MD)
- …**Expiration Date:** 12/16/2025 This is a temporary position. Job Summary The Problem Manager , ITSM , is part of the Technology Experience Center chartered with ... structured root cause analysis and coordinating cross-functional teams, the Problem Manager ensures that recurring issues are addressed effectively and permanently.… more
- CACI International (Hampton, VA)
- …Remedy, Solutions Business Manager , or ServiceNow * Prior experience as an ITSM Service Level Manager * Ability to engage stakeholders through collaborative ... IT Service Manager - Swing Shift Job Category: Consulting Time...environment. **Responsibilities:** * Promote and implement IT Service Management ( ITSM ) principles and processes to all groups interacting with… more
- Travelers Insurance Company (St. Paul, MN)
- …Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem, and Change Management, emphasizing ... enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you will serve as the primary… more
- BAE Systems (Vicksburg, MS)
- …IT solutions that enable our customers to achieve their missions. As an ** ITSM Expert Analyst** , you'll play a critical role in providing exceptional project ... include managing and maintaining assets required for IT service delivery. As an ** ITSM Expert Analyst** ,you will be responsible for managing and improving IT… more
- MongoDB (New York, NY)
- …and effectiveness **ITIL Best Practices and Incident Management:** + Collaborate with the ITSM Manager and GET Engineering to implement and enforce ITIL best ... Senior Director of GET and the Asset Management Senior Manager to manage the global support budget effectively +...Pillar Leaders (Asset Management, GET Engineering) + IT Service Manager + Senior Leadership Team (SLT) across all MongoDB… more
- BAE Systems (Sterling, VA)
- …IT solutions that enable our customers to achieve their missions. As an ** ITSM ServiceNow Administrator** , you'll play a critical role in providing exceptional IT ... new challenge, we encourage you to apply. As an ITSM ServiceNow Administrator, you'll be responsible for proactively managing... tools and platforms (eg BMC Helix, HP Service Manager ) + Strong knowledge of industry practices, techniques, and… more
- Henry Ford Health System (Detroit, MI)
- DESCRIPTION: The IT Service Management ( ITSM ) Epic Change Management position is responsible for the management of one or more IT process(es). Provides complete ... Coordinates requests for environment use and repurpose in collaboration with the Environment Manager and team. + Develops and maintain criteria for manual build in… more
- TEKsystems (Columbus, OH)
- Skills Itsm , Process improvement, Incident management, Itil v3, change management, IT Asset Mgmt, Itil, Itil service management Top Skills Details Itsm ,Process ... that facilitate the ongoing success of IT-SMO functions -Work within the ITSM platform (ServiceNow) to update tickets, assets, configuration items, and related… more
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