- Red River (Lexington, MA)
- …you seek to make those around you successful. **We are seeking a seasoned** **Program Manager - ITSM ** **to lead the delivery of managed services for a ... is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ServiceNow.** **Key Responsibilities** 1.… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of ... acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align… more
- Post Holdings Inc. (New Albany, OH)
- …business processes. **Accountabilities:** . Works under the supervision of the Manager , IT Applications and Technical Services with responsibilities for technical ... the triage of real-time production incidents; manages and resolves incidents within ITSM application . Partners with IT in development, change management and… more
- Stony Brook University (Stony Brook, NY)
- …all details pertaining to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information Technology collaboration. + Provide ... printers. Prioritize and troubleshoot problems reported during shift. Provide a resolution to problem whenever possible or escalate to the next level of support as… more
- Stony Brook University (Stony Brook, NY)
- …all details pertaining to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information Technology collaboration. + Provide ... printers. Prioritize and troubleshoot problems reported during shift. Provide a resolution to problem whenever possible or escalate to the next level of support as… more
- Terumo Medical Corporation (Somerset, NJ)
- …SAP S/4HANA. + Design and implement GRC Access Control. + Assist project manager in security governance projects and manage daily security tasks. + Collaborating ... of work. Production support & Continuous Improvement + Adhere to the company's procedure ( ITSM , CHARM, etc.) for user management and role management. + Meet the SLAs… more
- Marriott (Bethesda, MD)
- …per hour **Expiration Date:** 12/16/2025 This is a temporary position. Job Summary The Problem Manager , ITSM , is part of the Technology Experience Center ... By leading structured root cause analysis and coordinating cross-functional teams, the Problem Manager ensures that recurring issues are addressed effectively… more
- CUNY (New York, NY)
- Director of ITSM & ServiceNow (IT Computer Systems Manager 6) - Provisional **GENERAL DUTIES** IT Computer Systems Managers manage and direct an Information ... our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html **CONTRACT TITLE** Computer Systems Manager **FLSA** Exempt **CAMPUS SPECIFIC INFORMATION** The Office of… more
- Travelers Insurance Company (St. Paul, MN)
- …**Target Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem , and Change Management, ... data analysis. The ideal candidate will enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM process data. In… more
- BAE Systems (Vicksburg, MS)
- …IT solutions that enable our customers to achieve their missions. As an ** ITSM Expert Analyst** , you'll play a critical role in providing exceptional project ... maintaining assets required for IT service delivery. As an ** ITSM Expert Analyst** ,you will be responsible for managing...and supporting core IT service management functions like incident, problem , and change management. This role requires a deep… more
- BAE Systems (Sterling, VA)
- …IT solutions that enable our customers to achieve their missions. As an ** ITSM ServiceNow Administrator** , you'll play a critical role in providing exceptional IT ... looking for a new challenge, we encourage you to apply. As an ITSM ServiceNow Administrator, you'll be responsible for proactively managing and monitoring ITSM… more
- Insight Global (Lexington, MA)
- …monitor performance and resolve escalations * Apply ITIL principles across Incident, Problem , Change, and Request Management * Utilize ServiceNow for ITSM ... large-scale client engagements * Demonstrated ability in business development and portfolio expansion * Extensive hands-on experience with ServiceNow and ITSM more
- Henry Ford Health System (Detroit, MI)
- …one or more Service Management and/or Business Process Management roles, such as Change/Incident/ Problem Manager or Project Manager . + Strong communication ... DESCRIPTION: The IT Service Management ( ITSM ) Epic Change Management position is responsible for...environment use and repurpose in collaboration with the Environment Manager and team. + Develops and maintain criteria for… more
- TEKsystems (Columbus, OH)
- Skills Itsm , Process improvement, Incident management, Itil v3, change management, IT Asset Mgmt, Itil, Itil service management Top Skills Details Itsm ,Process ... Management, Service Level Management, Change Management, IT Asset/Configuration Management, Problem Management and Knowledge Management. This position will also be… more
- Comcast (Philadelphia, PA)
- …documentation, and continuous improvement of Global Reliability IT Service Management ( ITSM ) processes (eg, Incident, Problem , Change). + Introduce the ... is an entry-level role focused on Global Reliability IT Service Management ( ITSM ) process definition and support and will assist in documenting, maintaining, and… more
- Indy Gov (Indianapolis, IN)
- Unified Communications Manager Print (https://www.governmentjobs.com/careers/indianapolis/jobs/newprint/5147812) Apply Unified Communications Manager Salary ... messaging, video and voice conferencing, and call center systems. The Manager sets policy and defines processes for the unified communications, infrastructure,… more
- Georgia Systems Operations (Tucker, GA)
- …is primarily responsible for the execution and management of ITIL and ITSM processes within Shared Services IT, such as incident management, change management, ... managers on a day-to-day basis, serving as a change manager , incident manager , or asset manager...Duties: + Process Management: Execute and oversee ITIL and ITSM processes, including incident management, change management, asset management,… more
- US Bank (Oshkosh, WI)
- …at-all from Day One. **Job Description** We are seeking a **Business Process Manager ** with expertise in **Change, Incident, and Problem Management** to join ... Management with a strong focus on Change, Incident, and Problem Management. + Hands-on experience with ServiceNow ITSM... Problem Management. + Hands-on experience with ServiceNow ITSM modules and platform capabilities. + Proven ability to… more
- Ryder System (Tallahassee, FL)
- …here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Manager Technical Services and Operations provides leadership and ... a team to provide independent oversight to IT Operations which can include ITSM management, endpoint design and support, infrastructure design and support, as well… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …and Operations **Skills:** Information Technology (IT) Systems,Knowledge Management, Problem Management **Certifications:** ITIL 4 Foundation | PeopleCert ... make a personal impact as a **SCITLS Ops Knowledge Manager ** supporting USSTRATCOM. GDIT is your place to make...+ Creates job aids and SOPs for incident and problem resolution. Develops, delivers, and updates KM related reports… more
