• Global ITSM Process Manager

    Daiichi Sankyo Inc. (Basking Ridge, NJ)
    …as other research areas centered around rare diseases and immune disorders. **Summary** The ITSM Process Manager for Change Management is responsible and ... operational team with operational tasks. Temporarily take over tasks from other ITSM process modules as needed. **Qualifications:** Successful candidates will be… more
    Daiichi Sankyo Inc. (12/12/24)
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  • ITIL Senior SME

    SOS International LLC (Fort Huachuca, AZ)
    …an **ITIL Senior SME** in **Fort Huachuca, AZ** . The ITIL Senior SME is the overall ITSM process manager and applies an ITSM process -based approach ... task managers, external organizations, and other internal technical areas for all ITSM process responsibilities. **Essential Job Duties** + Responsible for all… more
    SOS International LLC (01/14/25)
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  • ITSM & ServiceNow Program Manager

    UCLA Health (Los Angeles, CA)
    …& ServiceNow Program Manager will report to the Identity Platform Architecture & ITSM Manager and oversee the ServiceNow Platform and integration of ITSM ... and non-UHIT stakeholders. This role is responsible for ServiceNow and ITSM request intake, workflow development, queue management, project and resources management,… more
    UCLA Health (11/26/24)
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  • ITSM Process SME (Incident, Problem…

    Travelers Insurance Company (Hartford, CT)
    …Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a strong focus on Problem Management and Change ... and other parties for the adoption and integration of ITSM process that supporting attainment of corporate...policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. + **Planning… more
    Travelers Insurance Company (12/11/24)
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  • Sr. Business Analyst, ITSM

    Hyundai Autoever America (Fountain Valley, CA)
    …metrics, and facilitating the implementation of ITIL-based practices. ESSENTIAL FUNCTIONS: ITSM Process Management: + Develop, implement, and maintain ... Conduct regular process reviews and audits to ensure compliance with ITSM policies. + Audit response preparation and collaboration with multiple teams +… more
    Hyundai Autoever America (01/19/25)
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  • Student Assistant - ITSM

    University of Washington (Seattle, WA)
    …work instructions (How To's), and training materials to support the Knowledge Management process and policies.o Collaborate with Knowledge Manager and ITS Teams ... hour Shift: First Shift This role supports various areas within ITS, specifically ITSM , providing a well-rounded opportunity to learn, support, and contribute to an… more
    University of Washington (01/08/25)
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  • Service Relationship Manager (SRM)

    CACI International (Chantilly, VA)
    …Provider and Mission Partners through the MSI Governance model + Collaborate with ITSM Process Owners to design, develop, test, and implement solutions as ... Service Relationship Manager (SRM) Job Category: Information Technology Time Type:...Interpret customer requirements to support onboarding activities to the ITSM Ecosystem and ServiceNow tool + Identify solutions based… more
    CACI International (12/19/24)
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  • Warehouse / Operation Manager

    Three Saints Bay (Washington, DC)
    …the DPAS Warehouse Module used to track warehouse assets. + Receive, review, update, and process ITSM work orders, currently BMC Remedy, and attach a signed bill ... **Warehouse / Operation Manager (4051)** Location **Washington, DC** Job Code **4051**...of lading or receipt to the ITSM work orders for vendor payment. + Review daily… more
    Three Saints Bay (12/31/24)
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  • Senior Manager IT Applications (SACM)…

    Trinity Health (Livonia, MI)
    …manages the departmental budget. **PREFERRED SKILLS AND EXPERIENCE** Serves as the Process Owner for multiple ITSM processes including Configuration Management, ... Oversees the design, implementation, and ongoing maintenance of these ITSM processes. A Manager with the ability...leadership behaviors, practices and decisions. + Serves as the Process Owner for multiple ITSM processes and… more
    Trinity Health (11/11/24)
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  • Project Manager 2

    New York State Civil Service (Albany, NY)
    NY HELP Yes Agency Information Technology Services, Office of Title Project Manager 2 - 8675 Occupational Category IT Engineering, Sciences Salary Grade 23 ... this critical service at any time.Under the direction of the Project Manager 3, SG-25, within the Information Technology Services Dedicated Support Division, Office… more
    New York State Civil Service (01/08/25)
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  • Change Manager I Data Center

    Iron Mountain (Columbus, OH)
    …metrics to measure success. + Assist in creating, maintaining, and reporting various ITIL/ ITSM process area metrics, including but not limited to: Request, ... and configure notifications, business rules and workflows to manage process + Work closely with Major Incident Manager...and their correlation to changes + Develop and implement ITIL/ ITSM best practices processes and procedures for the IMDC… more
    Iron Mountain (01/10/25)
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  • User Services Assistant Manager

    Montana State University (Bozeman, MT)
    …Classification Title Computer Supp Spec III Working Title User Services Assistant Manager Brief Position Overview The Computer Support Specialist III role provides a ... Service Management, IT Service Management, Change Management, Knowledge Management, and Process Improvement. Engaging with students, faculty and staff throughout the… more
    Montana State University (12/12/24)
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  • Senior Manager Product Management - HR…

    Acuity Brands (Atlanta, GA)
    …through cutting-edge platforms like ServiceNow? Join Acuity Brands as the Sr Manager of Corporate Experiences, where you will define and execute strategies for ... HR technology, service management excellence, and enterprise-wide process optimization. In this role, you will oversee and...value for HR operations. + Collaborate closely with the ITSM Center of Excellence (COE) to develop a cohesive,… more
    Acuity Brands (01/22/25)
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  • Technical Program Manager (Vice President)

    SMBC (Jersey City, NJ)
    …Governance Portfolio and Program Management Office is seeking a Technical Program Manager with Agile-Scrum Master experience to join the team. We are looking ... for an experienced Technical Program Manager an agile practitioner to manage the delivery of...(System Maintenance Logs) as part of the change management process * Ensures project closure activities are completed, including… more
    SMBC (12/05/24)
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  • Manager , Field Events

    Harvard University (Cambridge, MA)
    67638BRAuto req ID:67638BRJob Code:398057 Technical Manager Department Office Location:USA - MA - Cambridge Business Title: Manager , Field ... + 5+ years of relevant experience including AV systems and processes, ITSM platforms, and workflows (SNOW, FileMaker, etc.) Additional Qualifications and Skills: The… more
    Harvard University (12/28/24)
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  • Asset Governance and Compliance Manager

    Comcast (Philadelphia, PA)
    …law. **Skills:** Program Management; Data Analysis; ServiceNow Change Management; Communication; ITSM ; Compliance Governance; Process Improvements Base pay is ... the office for the remote option.) **Job Summary** Asset Governance and Compliance Manager is critical in ensuring the effective and compliant management of all IT… more
    Comcast (01/19/25)
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  • Sr Manager - Software Engineering

    Michaels (Carpenter, IA)
    Support Center - Irving The Sr. Manager - Software Engineering will manage engineering teams to design innovative products. You will drive product definition, ... and delivery of complex, large scale products for Michaels. This senior manager will manage multiple engineering teams across different functional areas. You'll be… more
    Michaels (01/12/25)
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  • IT Manager (Service Now)

    MIT Lincoln Laboratory (Lexington, MA)
    …MIT Lincoln Laboratory is seeking a visionary and experienced ServiceNow Product Manager /Owner to lead and drive the next phase of our ServiceNow journey. ... that builds on the success of our Information Technology Service Management ( ITSM ) module implementation. We are expanding the platform to deliver an… more
    MIT Lincoln Laboratory (12/20/24)
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  • Integrated Service Center - Incident…

    CACI International (Chantilly, VA)
    …experience. * Operates with a variety of ITSM tools and levels of ITSM process maturity across multiple decentralized locations. * Build a culture of service ... Integrated Service Center - Incident Manager Job Category: Information Technology Time Type: Full...of client/customer satisfaction? Do you have a passion for process and policy review? If this is you, join… more
    CACI International (01/23/25)
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  • Senior Incident Manager

    NANA Regional Corporation (Tampa, FL)
    …role, you will be a part of an enterprise IT Service Management ( ITSM ) process for USSOCOM locations across several networks and mission-critical applications. ... Compass Point is looking for a Senior Incident Manager to join our team supporting USSOCOM. In...as recommending creative/innovative ways to enhance the overall SIE ITSM . Must have excellent verbal and written communication skills.… more
    NANA Regional Corporation (01/23/25)
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