- Travelers Insurance Company (Hartford, CT)
- …Engineering chapter for identified improvement opportunities **ServiceNow Expertise:** + Act as the Subject Matter Expert ( SME ) for ServiceNow, providing ... Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a...in support of change management. + Conducts post-implementation change incident review analysis and process audits. Produces… more
- MUFG (Jersey City, NJ)
- …communication and collaboration skills **Responsibilities:** + Serve as the technical subject - matter - expert and platform architect for ServiceNow platform ... Management platform while supporting current state. + Take ownership and collaborate with ITSM process /function owners and SMEs across IT to implement and… more
- MUFG (Tempe, AZ)
- …Management ( ITSM ) Developer** **Responsibilities:** + Serve as the technical subject - matter - expert and platform architect for ServiceNow platform + ... supporting current state. + Take ownership and collaborate with ITSM process /function owners and SMEs across IT...(ITAM) Developer, ** **Responsibilities:** + Serve as the technical subject - matter - expert for ServiceNow IT Hardware… more
- University of Delaware (Newark, DE)
- …obtained via work with applications, help desk operations, lab management, and a technical subject matter expert , etc. + Knowledge of project lifecycle ... The Director of ITSM also coordinates change, incident , problem, and service level management process ...management and software development lifecycle. + Knowledge of ITIL/ ITSM process and practices. + Experience designing,… more
- Atlantic Health System (Morristown, NJ)
- …support leadership role working with ITSM tools + ServiceNow SME + Subject Matter Expert in ITIL V4 best practices. + Practical experience with ... and deliverables. Participates in the technology contract and procurement process . + Works with their team to analyze new... ITSM Practices including but not limited to Incident… more
- University of Wisconsin River Falls (River Falls, WI)
- …Security team, within the Division of Technology Services (DoTS). This position is a subject matter expert for all security related activities relative to ... such as Teams channel, Technology Service Management software ( ITSM ), and other internal tools. + Makes recommendation...to UWRF IT Assets. + Strives to be a subject matter expert of all… more
- CADENT (Philadelphia, PA)
- …standards in knowledge, asset, incident , and request management. * Function as a subject matter expert , providing insights and solutions to the team and ... as a user and an admin. * Engage in proactive problem management, process management, incident management, request management, knowledge management, and other… more
- Allison Transmission (Indianapolis, IN)
- …P3 Job Description: The IT Service Delivery Manager, End User Services serves as the subject matter expert responsible for the daily oversight of Allison ... Manager will work in close partnership with service providers, ITSM process leads, and other IT staff...from other IT groups as required + Leverage deep subject matter expertise to identify and lead… more
- Insight Global (Charlotte, NC)
- …a well-engineered result. The Administrator is also responsible for acting as a ServiceNow subject matter expert amongst an application development team to ... capabilities in accordance with ITIL best practices - Learn about the existing process design and implementation of Service Catalog, Incident , Problem Change and… more
- System One (Tulsa, OK)
- …access, modification, or destruction. This position will serve as a Cybersecurity subject matter expert informing Enterprise Architecture, guiding ... successful Cybersecurity Architect will have a multidisciplinary background beyond cybersecurity, with subject matter expertise in fields such as client and… more
- Army National Guard Units (Marietta, GA)
- …Analyze customer problems and research database for possible solutions or task the appropriate subject matter expert or section capable of resolving the ... or inquiries (eg, tiered-level customer support). Typically provide initial incident information to the Incident Response (IR)...to the appropriate levels; document actions taken in Remedy ITSM or the current work ticket tracking system; and… more
- Army National Guard Units (Jackson, MS)
- …Analyzes customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the ... requirements or inquiries (eg, tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. Provides… more
- Harvard University (Cambridge, MA)
- …educate the HMS community on IT systems, tools, and best practices. + Serves as UX subject matter expert by educating all IT stakeholders around the topic of ... identifying data integrations and user interactions between systems. + Partners with ITSM leadership to ensure knowledge, release, incident , and Major … more
- Dickinson Financial Corporation (Kansas City, MO)
- …+ Participating in enterprise projects as the information technology project coordinator or application subject matter expert . + Team Lead for the Product ... **Responsibilities** + Banking application support + Performing and coordinating incident , problem, change and release management functions. + Successfully… more
- HUB International (Chicago, IL)
- …to application asset management and effective use of CMDB systems. + Act as a subject matter expert and provide guidance and training to stakeholders on ... in an optimal way. This position requires daily interaction with people, process , and technology to manage inventory expectations to a high standard. **JOB… more
- American Bankers Association (Washington, DC)
- …Knowledge Base SME + Detailed recording, tracking, and documenting the incident and service requests, in real time including all successful and unsuccessful ... by providing input and QC functions to enhance the process and laptop's overall stability by ensuring all hardware...webinar, conference rooms experience preferred + Experience with an incident tracking system eg ITSM ticketing systems… more
- Leidos (Huntsville, AL)
- …DNS, cloud-based architectures like Azure and/or AWS. + Demonstrated ability to lead an ITIL- process based team using an ITSM system. ServiceNow is preferred. + ... Exchange environments. They will manage a team and act as the technical SME . This includes Exchange on premise infrastructure in hybrid with Exchange Online, Teams,… more