- Leidos (Suitland, MD)
- …the world. Your responsibilities include installing, configuring, and upgrading the BMC Remedy ITSM Suite. Your daily activities will directly impact real-world ... administration to include building, creating and customizing applications, with various Remedy ITSM modules (Incident, Problem, Change, Knowledge, SRM, Asset,… more
- Insight Global (San Diego, CA)
- …of complex distributed IT systems environments 3+ years of experience with a BMC Remedy ITSM platform 3+ years of experience with mid- to enterprise-scale ... the San Diego area is looking for a Sr. Remedy Systems Engineer to join their team in a...customization, configuration, upgrading, and further integration of the Enterprise ITSM solution into future cloud platforms We are a… more
- US Marine Corps (New Orleans, LA)
- …Word, Excel, Outlook, PowerPoint. Multi-line phone experience preferred. Must complete USMC E- ITSM Remedy Software training in order to obtain administrative ... on minor IT issues and creates incident reports in Remedy in order to request support. Follows up on...Tracks all SAARs to completion. Submits the requests in Remedy for new employee email accounts. Performs duties as… more
- US Marine Corps (New Orleans, LA)
- …Word, Excel, Outlook, PowerPoint. Multi-line phone experience preferred. Must complete USMC E- ITSM Remedy Software training in order to obtain administrative ... When needed, performs troubleshooting on minor IT issues and creates incident reports in Remedy in order to request G-6 support. Follows up on all requests to ensure… more
- NANA Regional Corporation (Alexandria, VA)
- …Property Accounting System (DPAS) and also Information Technology Service Management system ( ITSM ) - Remedy . + Understanding of supply, warehousing, and property ... systems. + Ability to extract reports from database Systems (DPAS, Remedy ). + Knowledge of Property Accounting functions. **Desired Qualifications:** + Associate… more
- Capgemini (Warren, NJ)
- …of a number of service management tools such as BMC's IT Service Management ( ITSM , Remedy ); Time management skills to meet agreed targets; Experience of ... Service Design; Prince 2 certified (desirable); ITIL Process design experience ITSM knowledge ITIL certification or training Six Sigma and/or Agile/Scrum Experience… more
- Three Saints Bay (Washington, DC)
- …System (DPAS) as well as the application for Information Technology Service Management ( ITSM ) (BMC Remedy ). + Perform independent verification of the Asset ... discrepancies. + Track all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. + Maintain warehouse stock level… more
- Insight Global (Atlanta, GA)
- …Not Required - Control testing - Experience evaluating controls on ServiceNow or a comparable ITSM platform such as Remedy null We are a company committed to ... Key responsibilities: Create and operate a governance framework encompassing all ITSM -owned processes Assess the ITSM processes against governance framework… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …Compiles incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard ... Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex Manager of… more
- CACI International (Chantilly, VA)
- …identify and address technical or operational risks. **Qualifications:** + Engineers ITOM and ITSM Suites such as Remedy ARS or ServiceNow for Incident, Problem, ... the scrum team to design, implement, and configure ServiceNow ITOM and/or ITSM capabilities in support of automated network discovery and situational awareness… more
- System One (Quantico, VA)
- …certification satisfying DoD 8140 certification requirements). + Experience managing ticket resolution ITSM , such as Remedy . + Experience with mobile device ... management, including handling mobile device requests in accordance with AF policies, issuing devices, administering accounts, and troubleshooting mobile devices. + Experience with iPhone mobile devices and PureBred software for mobile device management. +… more
- Army National Guard Units (Marietta, GA)
- …before referring more difficult problems to the appropriate levels; document actions taken in Remedy ITSM or the current work ticket tracking system; and serve ... as a point of information for workstation operations. Receive, respond to, and ensure resolution of all types of help center calls. Receive requests for resolution of hardware or software problems that may require in-depth research. Analyze customer problems… more
- Leidos (Camp Springs, MD)
- …to determine impact and urgency. **Preferred Qualifications:** + Experience working with ITSM tools, especially Remedy - Experience working in a military command ... or operations center. + 2+ years' experience with switches and routers. + Any associated DoD 8140 compliant certifications. **Original Posting Date:** 2024-11-05 While subject to change based on business needs, Leidos reasonably anticipates that this job… more
- TEKsystems (Austin, TX)
- …technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy , ServiceNow, Cherwell) and remote support ... tools (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time Working knowledge of PC technical support, systems… more
- Army National Guard Units (Jackson, MS)
- …referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving ... as a point of information for workstation operations. Receives, responds to, and ensures resolution of all types of help center calls. 3. Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer… more
- Stanford Health Care (Palo Alto, CA)
- …Clarity Data Model + o Oracle: Oracle RDMS10/11, Oracle Client + o Remedy / ITSM Service Management (Help Desk/Support) application + Demonstrated experience with ... Windows Server management or coordination with Windows administrators to investigate/resolve Incidents, implement Windows patches, monitor hardware utilization, and perform hardware migrations/upgrades (of both virtual and non-virtual servers) as needed. +… more
- Army National Guard Units (Springfield, IL)
- …before referring more difficult problems to the appropriate levels; document actions taken in Remedy ITSM or the current work ticket tracking system; and serve ... as a point of information for workstation operations. Receive, respond to, and ensure resolution of all types of help center calls. Develop and/or use programs and techniques to isolate causes of problems and user errors; apply appropriate security measures… more
- SOS International LLC (Fort Huachuca, AZ)
- …+ Plan, coordinate, and document revised/updated procedures, processes, and methods + Use Remedy ITSM or similar ticket systems to track and resolve problems ... + Troubleshoot complex issues using GUI, command line interface, and Windows PowerShell + Use diagnostic tools to trace and resolve technical problems + Work with remote customers and technical support vendors to resolve complicated hardware and software… more
- General Dynamics Information Technology (Arlington, VA)
- …+ **Technical Skills:** + Experience with proposals. + Experience utilizing Remedy ITSM . + Experience administering and troubleshooting server operating ... systems such as Linux, Windows, or UNIX. + Experience documenting network topology using Visio. **GDIT IS YOUR PLACE:** + 401K with company match + Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career. +… more
- Leader Communications Inc. (Warren, MI)
- …system support, and problem logging/troubleshooting using the Action + Request System ( Remedy / ITSM /). + Provides Network, Server, and Desktop administration and ... help desk support to customers. + Installs configure and administer Windows servers and desktop computers. + Configures and administers desktop and server-based software applications provided by customers. + Provides end-user support as needed for computer and… more